a policy directive in 2003, called the customer service initiative, identified the airlines as the faa'stomers and encouraged the industry to challenge the decisions of faa inspectors. >> the problem, though, with the customer service initiative-- the way it was pushed, the way it was implemented, the way it was communicated to the workforce-- sent the wrong message, sent a very bad message i can cut a deal." and all you had to do was make a phone call to, you know, somebody that you became friends with over the years and request' reconsideration, and it would be taken care of.t, >> o'brien: both the faa and industry say their success working together is born out by statistics, that flying today is safer than ever. prior to the crash of 3407, it had been 2.5 years since the last fatal commercial airline accident in the u.s. >> in those intervening years, the united states air transportation system transported two billion people, maybe a little bit more. that is the equivalent of having transported the population of the united states more than six times without putting a scratch on anybod

customer-side services. and then the as i mentioned, it will require an 19.5 million appropriation to launch the initial phase out. finally, in terms of term sheet highlights, once customer revenue stream is established, we will be able to embark on the aggressive local build out objective that has been part of the program from the initial days of the ordinance was adopted in 2004. let's spend time talking about the appropriation i mentioned. we need to provide shell with a demonstration of our obligation to make a shell hole if the city defaults and the contract terminates prior to the expiration. through our negotiation process with shell, we are proposing a $15 million fund to secure the obligation. the $15 million appropriation would be placed in an escrow account. it is possible the obligation will go down over time during the 4.5 year term. we're still talking about that prospect with shell, but we are proposing to obligate the city to secure its obligation with an initial 15 million. we are also proposing to have a $4 million reserve set aside that will help mitigate any potential program risk with fun

customer-side services. and then the as i mentioned, it will require an 19.5 million appropriation to launch the initial phase out. finally, in terms of term sheet highlights, once customer revenue stream is established, we will be able to embark on the aggressive local build out objective that has been part of the program from the initial days of the ordinance was adopted in 2004. let's spend time talking about the appropriation i mentioned. we need to provide shell with a demonstration of our obligation to make a shell hole if the city defaults and the contract terminates prior to the expiration. through our negotiation process with shell, we are

customer-side services. and then the as i mentioned, it will require an 19.5 million appropriation to launch the initial phase out. initial phase out. finally, in terms of term sheet

customer comes in, we go to the information conduct. we will look at the scope required for services, and they will review them to all the stations we have, and then the most important station is the initial permit and takintake one fifth floor. they will input in the record the permit record, and also determine the station they need. we give them a ticket how many produce stations they have to go through, and each station will perform the check, and hopefully they will go for permit. right now we have two screens. i would like to have more when we see the need of it. commissioner hechanova: do you have some sort of a system that people can hear when they're called? >> yes. in the future if the system launches very effectively, we will have it on the third floor and 64. it is the same way of operation. we give you a number and you will get served based on your number. first-come, first-served. commissioner heckanova: have you got a lot of complaints about the system? >> i invite them to give me their input, but i did not receive a lot of input from them. commissioner heckanova: so they're probably not happy? >> they are concerned that they cannot be flexible enough. on our last try to imp

customer service. >> reporter: weakly is hopeful this job fair will be a turning point for him as well as others. atlanta's mayor announced was the hire one campaign, a public/private initiativecity's 150,000 plus businesses with a simple suggestion. >> it is to encourage employers to make one full time hire. and so far 15,000 have been hired, 1,500 businesses. >> reporter: atlanta has a 10.3% unemployment rate and georgia's rate has been higher than the national average for 50 consecutive months. so the city is counting on local and national companies to help. like georgia pacific. >> here in the atlanta area, we have a little over 100 openings. collectively we have over 600 salaried professional type positions and hourly manufacturing positions, as well. well over 1,000 across the u.s. >> in an economy where layoffs have been the prevailing headlines, employers want people to know there are positions to be filled and encourage job seekers to stay optimistic and leverage all of their skills, including volunteer work. >> although i have an i.t. specific background and a degree in computer sciences, i've also been using my off time to do volunteer work throughout the community

customer service. we have a lot of great people to provide great service every day. >> how many post offices have been closed under delayed disclosing its initiative? how meat processing plants? is there a delay in that process of closing? >> in the last year, we closed about 500 post offices. we are still in the body which in process. we closed 50 processing facilities over the last year- and-a-half. we will continue to do that. as the volume drops, you have to continue to make these changes. >> is there an appeal process for a community says, we are special? >> if you close a post office, you have to have a public meeting. one of the things we have been learning is that is better to give the people some options. that is an area where we have not done as well going in. it is not that we have not articulate the options. we will go in and a town has an opportunity to come back to us with an objection or with -- to the regulatory commission. we are trying to work with those facilities now. we have a public hearing. we go through that process, too. the key thing for us is that we treat this network down. the most important thing for us to know, from

customers with the importance of consumer protections. as a growing number of people cut the cord in favor of wireless services, it is commendable the subcommittee seeks to explore these on the conduct of commerce. my initialead on this legislation causes me to worry that it is possible harmful in fact could overshadow its benevolent goals. i'm concerned about the bill's potential consequences for individual privacy as well as its implications on consumer's pocketbooks. i look forward to learning more about the legislation's impact on consumers in addition to businesses. i want to thank you again to all members of the panel for taking the time to help explain these issues to the subcommittee. >> we now recognize the vice chair of the committee. >> this is a chance to look at older laws and how they need to change to meet modern technologies. i admit after reading some articles that have been written about this that this is -- that there is a misperception, but a misperception can be reality in the sense that the essence of this bill is to ride the fine line between unwanted and wanted communications from people who choose to have the communication occur. that is the fine line we are trying to ride here. i