a policy directive in 2003, called the customer service initiative, identified the airlines as the faa'stomers and encouraged the industry to challenge the decisions of faa inspectors. >> the problem, though, with the customer service initiative-- the way it was pushed, the way it was implemented, the way it was communicated to the workforce-- sent the wrong message, sent a very bad message i can cut a deal." and all you had to do was make a phone call to, you know, somebody that you became friends with over the years and request' reconsideration, and it would be taken care of.t, >> o'brien: both the faa and industry say their success working together is born out by statistics, that flying today is safer than ever. prior to the crash of 3407, it had been 2.5 years since the last fatal commercial airline accident in the u.s. >> in those intervening years, the united states air transportation system transported two billion people, maybe a little bit more. that is the equivalent of having transported the population of the united states more than six times without putting a scratch on anybod

customer service and billing. those are other opportunities out there, too. >> how important is it to be flexible, to maybe look outside your specialty, to overlook initiallyou won't make what you think you deserve but long-term it may pay off? >> yeah, temporary jobs could be a foot in the door for a full-time opportunity. keep in mind last year target retained 30% of those temp workers they brought on during the holiday season. you want to have your eye on the ball and think about the longer term opportunity, and the fact that getting the temp job will get you an insider. if you have the insider you have the leg up and know about who they are hiring, you get to make connect was people that work within that worse. >> a lot of people might pooh-pooh work in retail but you could rise through the ranks and opportunities in any organization, management down the road? >> well, want to be smart and make sure if you get that foot in the door, and you have to look at it that way, because this economy is tough, make sure to impress the right people. do what you need to do to demonstrate your value to them and show them that, hey, you know what? there are a lot of

initiative to hire, again, disabled veterans. virtual job fair. participate from home. another company, they do call center, customer service.anies manage the back end operations. so if you have to -- like a sales question, customer service, et cetera. 2500 jobs by the end of the year. also participating in this virtual job fair. >> brian: you can find out more, including the third one, wells fargo. ffjobhunt at fox news.com. cheryl casone, thanks so much. four minutes before the top of the hour. group, aarp, supposed to defend our nation's seniors in an unpartisan way. you got one problem with that. the group campaigned in favor of obamacare. when most seniors said no. they said yes. the fallout so bad it's even attracting some celebrity attention. chuck woolery here, top of the hour. then, the very latest on the fire burning at least 50 homes right now. we have a report and governor christie live. don't go away [ female announcer ] i found the best cafe in the world. ♪ nespresso. where there's a coffee to match my every mood. ♪ where just one touch creates the perfect cup. where every cappuccino and latte is made with fres

customized learning and -- [inaudible] for students and college readiness and preparedness for students. so some of the examples on state level ready by '21 initiative -- [inaudible] take manager of a role to implement services -- taking more of a role to -- [inaudible] community learning centers focusing on district wide initiatives. in oregon we see this at the community level, so you are probably most familiar with the -- [inaudible] city level, for example, there is the case management program called city connect in boston. that's as well on the school level connecting to the community, and we also see organizations in the center, so at stanford you see the archives of using data at the center and focusing to support community and all the stakeholders. we also understand that there have been past challenges associated with the integration. we're just finding guidelines, inability or lack of -- [inaudible] for agencies to collaborate, lack of willingness to change on the organizational level and -- [inaudible] staff practices. so we're aware that those challenges exist. however, we're also hopeful because we're seeing why at this time it could be different, and part of it is because there's a growing evid