we start with the customer and work backwards. we focus on delivering -- who is the customer?hopper.er, we deliver relevant advertising experiences for customers that we can help them find, discover, and by what they are looking for. we are a global platform and we have over 200 million active customer accounts around the world. >> that is the amazon shopping experience most people know. when the ads show up through your network, they really drive sales in a direct way that i don't think we have seen a lot of in recent history of e-commer ce. >> right. a core area we are focused on is e-commerce ads. shoppingmazon's features and functionalities that many of our customers love, things like digital coupons, customer ratings and reviews, functionality, and we embed that in the ad. we are seeing great results. on average, they are performing about 20%, 30% better than standard ads. >> i am thinking back to my magazine days. direct marketing, really successful, will 1.5%, two percent. what are standard returns for a good ad in this world? 30%here performing up to better. the other

we delivered a better value proposition for customers.saw growth in servers, we saw growth and networking. the reality is when i think about what we're doing in the enterprise group, what we're doing is delivering tremendous innovation is delivering better value for customers. is a simple as that. we are here in barcelona at hp discover and frankly we are having an innovation party over here. >> some of the biggest companies like amazon, facebook, google, they are buying their computer parts and service from non- brand-name companies. they're putting things together themselves in customizing things, how do you defend against that trend? >> the reality, emily, is that many customers are going to want to do the infrastructure, but they need a partner like hp to deliver that value. what a facebook or google might be able to afford engineering talents to deliver that. the majority of customers need a partner like hp to deliver that value for them and that is what we intend to do. >> so q4 networking revenues at three percent at hp does a lot

he does listen to his customers and his customers determine what he was eventually going to sell and that's the stuff selling best. we should all listen to our customers, and he hired a customer to run the front desk because the front desk needed that kind of expertise. i think there's a lot to learn from that. >> all right, larry, jeffrey, thank you for this advice and discussion on this piece. you guys stick around, because we've got more with you in a minute. >>> imagine what it must be like to come up with a business concept, share it with other people, only to discover someone else ripped off your idea and made a business out of it. it is like a dagger to your heart, right? well, one business owner says that is exactly what happened to her. kassie has a thriving washington, d.c. based shoe business, but this is not the company she thought she was going to start. that business was launched by someone else. >> they took the lease and almost took the same name. it was one of these things where, you know, is this reality, did i really just about open this store and have someone take

one is the customer trying to drive customer growth.u are on a plane, look around the plane and see how many people have an expense receipt laying around on their tray tables, and a now you can literally take out your cell phone, start taking pictures, have it be and 35,000 feet, and your expensive reports -- your expense report is filled out for you automatically. you'll also see innovation coming out of this. there is a real need for ha eadsets that you can speak softly into and be crystal clear. >> regulation will review this, but politicians will get a lot of attention by standing up loudly and opposing rude talk. >> i am sure. you will see a lot of sales of noise canceling headsets. >> indeed. you guys are based in seattle, and i'm wondering what benefits are to your company being based in seattle instead of silicon valley? >> seattle is a gorgeous city. if you are outdoors, it is a wonderful place to call home. we have a german this account pool in seattle, a fantastic university, the university of washington, as well is a great t

you can customize this.re thinking if you're a business owner and want to give these, you could do anything like if you have a new service that you're going to be doing in the new year, you could announce it. it may be a clever way to let your customers know. >> these are bracelets here? >> these come from a mother-daughter duo in kentucky. i'm actually wearing one of them. >> what is the name of the company? >> horse feathers. and it's chelsea farmer and her mom tammy. and they have a very ecofriendly studio. this is refurbish metal they use. proceeds go to supporting causes like the arbor day foundation which replaces trees in areas where there is wildfires and things like. that and we also like these for staff or for customers. you can customize them. can you put people's names on them. these are for men, by the way. you can put your office he could order nantz on it or some sort of -- something that makes it more meaningful. >> totally. >> okay. these bags. >> yes. >> they're like makeup bags. >> or toil

-- do our customers want? we have built a tremendous business serving hundreds of millions of customers with things that we are very good at and other important for customers. there are a lot of companies out there designing a company based on a competitor strategy. i do not believe in that. -mention this to you earlier. >> i mentioned this to you earlier. we talked about apple, facebook, google -- they are all in each other's space. somethingn a race for ? if so, what is that? >> i think they are trying to control the consumer. the consumer is information and the consumer's account. that is a worthwhile thing to do, but that is not what we're trying to do. we are more focused on the devices themselves and the enterprise and the solutions. we are focused on the other 85% of i.t. that is in business. lets you are saying that you want to be one part apple, one part ibm, even though you don't want to be with anyone else is. in a sense that is what you are saying. the $3largest part of trillion and the fastest-gro

you can customize this.e were thinking if you were a business owner and wanted to give these, you could do anything if you have a new service you're going to be doing in the new year, you could announce it. it might be a clever way. >> these are bracelets here? >> these are bracelets from a mother/daughter duo in kentucky. i'm wearing one of them. >> what's the name of the company? >> it is horse feathers. it's by chelsea farmer and her mom tammie. this is refurbished metal they use. proceeds go to supporting causes like the arbor day foundation, which replaces trees in areas where there's been wildfires and things like that. we also like these for staff or customers because you can customize them, put people's names on them. these are for men, by the way. these have coordinates on them. maybe that's a guy thing. you could put your office coordinates, i suppose on it. >> that's funny. something that makes it meaningful. >> totally. >> these bags, makeup bags. >> yeah, toiletry bags, i think these would be go

we had to learn the customer cost business.here was banking, financial, manufacturing, education, health care, etc.. it is a very different dell then the one we had 5, 10 years ago. we continue to add significant capabilities. some for acquisitions, what we are also making significant organic investments. we have events like our annual conference next week where we will highlight that for thousands of customers. it is important that we get out front and explain what it is that we are doing and how we can add value for customers. reactions have been very strong. businesses up nicely. we are getting tons of great interest from our historical customers. they want us to win. they want us to do more for them. we are also getting lots of new customers coming in. >> how old are your children? four kids. >> 21, 19, and 17-year-old twins. what do they want to work for dell? >> so far their job is to be in college. >> and your wife? >> she's doing right -- great. >> rate to see you. michael dell from dell incorporated. thanks for joining

so we had to learn the customers' business. whether it was in banking or financial or manufacturing, retail, education, health care, etc. and so it's a very different dell than a the one we had five or ten years ago and we continue to add significant capabilities. some came through acquisitions but we're making significant organic investments and events like our conference next week, dell world, will highlight that for thousands of customer bus it's important we get out in front and explain what it is we're doing. how we can add value for customers. the reaction has been very strong. business is up nicely. we're getting tons of great interest from our historical customers who want us to win. they want us to do more for them. and lots of new customers coming in. >> rose: how old are your kids now? you have four kids. >> 21, 19, and 17-year-old twins. >> rose: do they want to work for dell? >> so far they're sort of -- their job is to be in school. >> rose: get to college, right. >right. and your wife is great? >> she's doing gre

microsoft's general council spoke this week on the official company blog, many of our customers have serious concerns about government surveillance of the internet. we share their concerns, that's why we are taking legal steps to ensure governments use process rather than brute force to access customer data. we areess specially alarmed by recent articles in the press to sir couple event online security measures. google, twitter yahoo and now microsoft have expressed concerns over surveillance and are changing encryption technology they employ to protect their customers. public outcry is another motivating factors into companies putting up this latest firewall. a recent abc "washington post" policies -- [ technical difficulties ] [ technical difficulties ] nsa spying is changing the way governments approach security too. brazilian companies are forcing foreign companies to redesign their servers to ensure all brazilian data does not leave the country. >> translator: i think this is an important moment. we are taking this attitude of wanting increased internet privacy in line with what

filling out a customer contact form in order to get customer service online.'ve got to do though, i don't totally agree, remi, with the call centers and decentralization i think there are organization that is take that business model approach but who have a really strong customer service. starts at ground up. melissa: you things have gotten worse or do you think we've got enmore impatient and our expectations are higher? >> we've gotten more precious and spoiled. >> i think so too. but i also think companies can do a better job at customer service because this study said, no customer service is better than bad customer service. and they need to, they need to meet our expectations. >> there is important lesson here for marketers. when you screw up, you actually can make for a far more loyal customer if you treat them right. they say that 56% of the people complain got nothing. but that when companies added free stuff, even apology that the satisfaction rate doubled from 37% to 74%. melissa: even just, even just saying we are so sorry. without giving anything aw

people first, customers always. we absolutely have to be partnered with our customer to understand where they are going, and then my boss, chris chadwick, he is really focused on us reinventing ourselves and writtenning innovation in. and that is what we are doing. >> one of the so-called root cause analyses frank kendall has done looked at the helicopter industry and concluded that was an industry where costs and scheduled performance challenges existed. how do you respond to his study? >> i can't speak to any of my peer companies. i can tell you development programs are always hard. the apache was a program we developed on cost on schedule and had a fantastic rollout a couple of years ago and they are now in our low rate initial production. i would also though, highlight we took those messages seriously and we look at what we were doing from an execution perspective, in terms of making certain we understood the requirements, not only to ourselves but to our supply base. and we have had two very recent successes th

index which ranks customer satisfaction among 190 major brands. is the most trusted ranking of corporate likability next to people magazine's sexiest corporation alive. (laughter) wouldn't mind sprinkling some brown sugar on that. now according to the acsi this year's top customer satisfier was mercedes-benz, the cadillac of cars. so congratulations on the extra effort, mercedes, which of course was a complete waste. because bloomberg business week crunched the data this week comparing the satisfaction ranks with each company's stock price and found that customer service scores have no relevance to stock market returns. the most hated companies performed better and your con tempt really truly doesn't matter. if anything t might hurt company profits to spend moneymaking customers happy. that's right, folks, the free market has spoken. and it said [bleep] you. (laughter) >> stephen: for instance, the stock of one of the lowest scoring companies in the survey time warner cable surged 450% over the past five years, which is particularly surprising sin

good advice. >> key. >> i think really focusing on the customer, obsessing on the customers, asking what you solving for them is really good. then maybe one, a broader one is i see -- suggest people let go of their fear of failure a bit. there's always a chance that will happen. too often i see start-ups trying not to fail versus really playing to win. i'd recommend they try and do that. >> big risk, big reward. >>> let's move on to the next question. it's about quality versus quantity. >> as a fashion retailer that specializes in handmade products, how do you prepare yourself for mass production for future use without losing the handmade quality? >> it's a good question. shuds should she even look at mass production? >> it's a hard thing to say how do you make handmade in mass production? it's kind much two different things. i would think about what are you trying to solve for in the business, is it increased revenue or growth and are there other ways you might be able to do that with -- higher end handmade products, better distribution, higher prices versus just trying to increase the

and participating customers. that's an advantage that pg and e would have in the marketplace that would not be an advantage to other competitors so that customers interested in green services, would have available to them. >> because they are proposing an increase in their generates. >> uh-huh. >> as well but -- will they go to the california puc at the same time? >> they are -- they are at the california puc at the same time in different venues and proceedings and so we are expecting the rate increase that i mentioned but the generation component to increase, which helps anyone who's trying to implement a cca program, but when you look at it from the green tariff option perspective, the way pg and e is proposing to build that rate is irrespective of the actual cost of providing the full service. >> miss miller. >> you asked us at the last meeting to check on potential alternatives given what has not happened at the commission in terms of setting rates so your staff spend sometime -- we looked at the marin energy

the number of customers participating tops 700. starbucks says it will keep the chain up as long as customers wish to participate. insuring the holiday spirit will live on past the holidays. >> i think it's just a great testimony that a little thing can change someone's day. >> do something nice for somebody. absolutely. if it's here, fine. if it's somewhere else, just do something myself for somebody. it will come back to you. >> as of closing last night, the starbucks says a total of 656 customers have paid it forward. >> still to come, what makes this year's fight hunger bowl historic. >> plus, easing a little traffic. >>> for the nifrt a college bowl game, there will be two fwee mail referee on that field. the washington ruskies taking on the byu cougars at at&t, and for every ticket sold, one meal will be donated to those in need. this is also the last year the bowl game will be held at at&t. next year it's moving to the new levi stadium in santa clara. kickoff tonight 6:30. tickets start at $25, and you can purchase them on-l

when they're presented to one of your customers, potential customers, they're going to be buying thatson's personality and how they present your product. >> how do you find that person? >> it is a needle in a hay stack. we talk about mining for diamonds all the time. you sift through a lot of coal to get to the diamond, no doubt about it. in our system, with retro fitness and let's yo and selling franchises as opposed to selling gym memberships, we're looking for a person. it is that personality, that enthusiasm. they have to have a lot of passion and got to have that ability to want to work and put their enthusiasm around the clock into your business. >> right. i'm glad someone asked this question. i'm going to california next week to do a story on this thing, how to build a sales force. let's move on to the next question, expanding your network. >> what is the best way to cold reach out to potential clients, that through contacts you may not have and find people at companies you would want to reach out to? >> this is hard, right, cold calls are some of the hardest things to do. is t

union and the support of the customs union. it means that we are responsible for people for our motherland and we'll also the fence of the borders of the customs union and beneath the unit among the most to you additionally shot water cannons were bullets and teargas to riot squads of the anti government demonstrations in istanbul the demonstration was sanctioned by the local authorities to cement of the protest aions demand resignation of the government and ministers which might be involved in the corruption according to the facts are operational and ride which was held on december seventeen the beginning of the operation was surprising even for the leaders of the country. i missed it you can build on called operation as a dirty operation aimed at undermining his rule was only a total twenty four people have now been formally arrested including the sun and the minister of internal affairs and the son of the economic minister is worth noting that this is the first time when the skin of the scale directly concern the new guns en

she ran after a customer. it wasn't his money. it was another customer's.hen he realized the mistake, he gave to it the owner. who then gave it all to the waitress. >> and the guy in the middle of the mixup, he gave the waitress 100 bucks too. >> merry christmas. >>> to the nfl. the san francisco 49ers are hoping to close out their famous candlestick park with a win tonight against the falcons. >> as for yesterday's actions, here's our guys at espn. >>> good morning, america. welcome inside "sportscenter." the cowboys are not making life easy on their fans. they went down to the wire again this time in washington. tony romo. rain falling early. fourth quarter. fourth and goal from the 10, the season, perhaps, on the line. romo scrambles to find demarco murray. murray's first career receiving touchdown in the nfl. cowboys come back to beat the redskins, 24-23. they'll play the eagles next sunday night for the nfc east crown. >>> cam newton and the panthers hosting the saints. they win, they clinch a spot. and cam newton delivers. to domenik hixon. the panthe

it was really developed with the voice of the customer. to over 3000 customers and dealers in 10 different countries. this bike is the culmination of that voice of the customer input. it is really intended for the new generation. >> how hard was it to go to a liquid cooled engine? heavyk of these big, engines. >> it was not really difficult. every bike that we designed -- >> why? >> it is part of this whole being agile, nimble, being in urban bike. we think about the drivetrain in the engine for every bike that we designed and built. not that we're going to use it across the entire line. >> that is true. if you're sitting in traffic in new york, i watch the temperature gauge just climb. it is scary. you are moving heavy overseas. i think i saw a prediction that 40% of your sales will come from overseas next year. >> this goes back to when i just started. we were just putting the stake in the ground on some basic things we were targeting. we said we were trying to get to some of these by 2014. last year we were probably in the mid-30's. we

. >> they do deliver to their customers.hey are not allowed to mess up once in their history? >> they are. and -- >> who would you rather have an important package send, ups or the united states postal service? >> if i pay for extra crges to get it delivered at a certain time, i would expect a refunif it doesn't get there on time. >> you don't think the u.s. postal service ever screws up and misses a delivery date? >> i didn't say theydidn't. >> jonas, is this needless regulation? >> i feel like we're arguing over the paint peeling off our yacht. most countries would love to have our problem where you can't get the gifts delivered in time, we bought so much junk at the end of the year. look, i'm all for government when there's no free market solution. in this particularcase, since there is a ups and fed ex and the post office, this will resolve itself. if there was only one shipping company, you would definitely have to shake them down and put them in front of congress. this is not that case, i don't think, and i think the t

here are more ways to snag more customers. one, webinars.re a great, low risk, low cost way to share valuable information with potential customers and build your e-mail subscriber database quickly. two, pay per click ads. these advertisements can help you bring your target awe jens to your website. >> content marketing. blogs are ways to post useful material on social media platforms and customer forums. this helps more customers learn about you and helps build back links to bring more traffic to your site. four, mobile optimaization. 35% of all web traffic comes from a mobile device. make sure you have a mobile accessible friendly version of your website. >> finally, public relations. it helps with generating media coverage and keeping your website ranking higher within the search engines. >>> looking to get your business information and offerings in front of more customers, check out our website of the week. it provide an easy to use online dashboard to manage your price list, menus and services from one place. you can automatically update

customers want us to think of the second string in their life .t presents you in three separate window panes your library, your live content, and your on-demand content. it is all centered around you, those that you like, those nine shows that are there live that are most relevant to you, those that are in your library content, dvr content, what you prefer. even in dod, it brings online a year's library and brings this to the top 10 immediately, you have it -- to the top. immediately, you have at your fingertips. want tooying it and i sit on a bigger screen so you can send it to your tv. when you set down the tablet, the next person in your household can pick it up and say i am pat and it immediately tells me what pat likes. and he goes on to the next user. . cool. -- very cool. >> all the cable companies have been losing market share for years. is peoplefferent now have been talking of this for 10 years but it hasn't shown up in. when the numbers until 2010. people first at a talk him out in the first half of 2003. but in 2010, there was a waters

no customers. no massage activities. okay?ntury, no one should tolerate anybody being used as a sex slave. i will say it to people listening out there that human trafficking is real, and all they need to do is just take one step back. and ask themselves, would they want their daughters to be in that kind of situation? and those that have the ability to stop this should do everything they can. >> for now, the problem of human trafficking in america is a growing one, and the battlefield nationwide involving tens of thousands of victims. many scarred for life. some lost, others dead. each day, law enforcement is winning small victories, closing down the sunflower massage parlor, and the legal battle to win lily's freedom from human servitude. it is victories like these that will help win the war against human trafficking. >>> you're under arrest for soliciting prostitution. >> even though it is illegal in 50 states -- behind the smiling faces lives shattered souls, helpless and in fear. >> they're dominating entirely. they're tre

we're enabling that in a custom fashion on your tv. so we use facial recognition and voice recognition. you walk into a room and you say my tv, and immediately the screen shows your home page. it's really the coolest thing. >> host: is it on the market? >> guest: it will be on the market this spring. >> host: 4k. oled. what do these terms mean? >> guest: so 4k is the latest innovation in terms of high resolution. 4k's really simple, it's four times the resolution of what you have on your hd-tv at home. it's got the same qualities as digital cinemas that you've been visiting around the world. when you go see a movie, that's 4k resolution. we can wring that into your home. oled is another technology for displays. so we had crts for many years, those are the old, big old boxes, right? then the next one was plasma, led, lcd. the next is oled which is much more organic. in fact, o stands for organic led. and it's literally paper thin, and we can bend it. it's also the most amazing thing. you have to go over to our booth and see it. >> host:

the new brew that customers are knocking back is 100% patriotic.n the summer of 2012 veterans advocate paul jenkins wondered why veterans faced high unemployment rates while americans held them in high regard. >> why beer? >> i couldn't thing of anything else. it was july. a lot of ads related to alcohol. if i could come up with something better i would have done it. >> jenkins went on a mission as focused as anything in the navy. his plan to launch the veterans company using veterans as employees - from the breuer to the logo designer and promoters. being a jack-of-all-trades served him well in the military, but not the job markets. a lot of companies are afraid to commit if they don't fit the job description, the roles and responsibilities that the company is looking for. >> mark is an employee. they figured they'd sell 100 cases of beer in the fires year. they sold 10,000 in the first month. paul is more excited by hiring more veterans. >> people are despairing, i want people to know we are coming. that drives it. if they hold on and know we are

>> bezos: i would define amazon by our big ideas, which are customer centricity-- putting the customerat the center of everything we do; invention-- we like to pioneer, we like to explore, we like to go down dark alleys and see what's on the other side. >> rose: on the other side of amazon's online retailing is a business customers know little about. it's called amazon web services- - a.w.s.-- and may soon become amazon's biggest business. to keep track of its massive online orders, amazon built a large and sophisticated computing infrastructure. amazon figured out it could also expand that infrastructure to store data and run web sites for hundreds of thousands of companies and government agencies on what is known as "the cloud." how much of the internet do you run? >> bezos: it's a good question. it's a lot, though. >> rose: well, what's a lot? what's the neighborhood? >> bezos: i could tell you this. most internet startups and a lot of big internet companies run on top of a.w.s.-- netflix, very famously. and you could say, "oh, that's very odd because netflix, in a way, is a competi

how do you turn customer dissatisfaction into a good outcome? we asked about shoppers get what you deserve. elizabeth, welcome. i want to start, before we get to some tips and they are helpful, if your general impression of whether customer service in america is getting better or worse, what do you think? >> i think certain retailers are making it a selling point. if you look at department stores for example, they are fighting for cheaper online competitors and so they are using customer service as a selling point to draw people in. they are saying hey, come shop in our stores. if you have a problem, we'll help you solve it. for some they are definitely doubling down on it. >> so some of them are saying the customer still is king, right? >> absolutely. >> let's go down dos and don'ts. we say there is an art how to complain. so, let's go over some of these real quickly about what to do and not to do. time your complaint carefully. tell us about that. >> yes, if you have to call a call center, they are open 365 days a year 24 hours a day. maybe no

customers calling chase heard this -- >> we are aware of the data breach at target stores. and we're monitoring our credit and debit cards to help protect you. >> reporter: chase customers who had shopped at target between november 27th and december 15th now have debit card daily limits of $300 for purchases and just $100 for cash withdrawals. >> through my credit union we didn't have any problems they said in our particular credit union. so not really worried right now. >> reporter: target's problems were a boon for sally. >> i was not here during that time but when they said 10% i came to target. >> for being a good loyal customer and you did come back but you didn't bring a credit card. >> no i brought cash because i'm still not sure. >> reporter: in the week target announced this thieves had stolen payment cardia that from as many as -- card data from as many as 40 million customers, the ceo said there was no indication that pen numbered were compromised -- pen numbers were compromise. >> if you see that contact your card provider or call us and we will walk you through

that sense is growing and that the arctic melt more customers. not only to whom the school fees for customers that in the files for used cars from a cruel world as well. see kazakhstan all to business association is actively involved in the fight begins counting the days in kazakhstan recently representives of foreign car producers have included a bronze in the tradition of intellectual property or dates which enabled the decrease in the penetration of low quality spare parts to the markets. referring to the context that the seagull agency today delta case it has announced that in october twenty seventeen the average income of the population of kazakhstan increased by five point one percent compared with the same period a year before the agency noted that according to preliminary data with twenty fifteen to for comfort and control the population was fifty five thousand one hundred and thirty five to get and the real income of the population was three zero point two percent according to the results of october twenty thirteen villages for our incom

by doing that, they can charge customers more money.k about some of the others are nothing away at the customer business. texte using an app to instead of dealing with the high bill through the phone company. looking for ways to protect the business, protected dollars longer-term. >> this business, they offer right?ng similar, >> yes. we have seen that company stock is lower today on the news. i mentioned better, faster, cheaper. part of what they have positioned when talking to investors to say the world has come a long way, we can do things more efficiently. obviously they have the early- morning advantage but there were younger companies including edge cast. i think it shows up in the number of customers that they din orwhether it is linked i yahoo!. that these customers want a cheaper, more efficient way to do this. it has helped to get this deal done. >> more after this quick right. ♪ -- quick break. >> welcome back. coming up on the late addition of bloomberg 'w"west." what do president obama and the and markl star zuckerberg toge

. >> some customers in california have already filed what could become a class action lawsuit against target. saying the chain "failed to implement and maintain reasonable security procedures and practices." target said on sunday it notified millions of affected customers via e-mail and is working with the secret service and financial institutions to resolve the problem. they also offered customers 10% storewide discounts this weekend as well as free credit monitoring. so no doubt, this has a lot of shoppers frustrated about what

customers. robert menendez will announce his plans. >> a new report this morning says the hackers did manage to steal customers encrypted pin numbers, a claim that target denies. for more on that we turn to hampton pearson live at cnbc's washington bureau. hope you had a great christmas. >> i did indeed. thanks for asking. let's start looking at the markets, futures are higher after stocks hit new records on tuesday. thanks to upbeat economic data on spending and durable goods, most europe and some asian markets are closed today. investors looking for numbers on new filings for unemployment. the dow rising 62 on tuesday to close at 16,357 t nasdaq adding 6 points. there could be more trouble for target. reports say hackers sold encrypted bank pin numbers and a major bank believes they could crack the code and make fraudulent withdrawals. target says there is no evidence pin data has been compromised. the retailer has yet to say how the systems were hacked. it is going to cost more to send that l

the customers individually. u.p.s. hopes to have this cleared up in the next three days. >>> target is responding to new claims hackers would hit their database also managed to steal customers encrypted pin numbers. up job decided to limit the withdrawals and debit card purchases of affected customers. they admit names, account must bees and expiration dates were exposed but deny that the pin date was compromise. in an e-mail yesterday they said they would offer free credit monitoring for a year to anyone who was impacted by the crime. >> al-qaeda has released a video showing a kidnapped u.s. government contractor, the 72-year-old was abducted this pakistan in 201 and in the video he says he feel totally abandon asked forgotten and calls on president obama to negotiate for his freedom. the 13 minute video provided to the "washington post" is not the first. a similar video was released last year. the officials have repeatedly said washington will not bargain with al qaeda and the obama administration is not issui

>> uh, dish, exactly. >> reporter: the customer is always right?this site, where salespeople swap horror stories about their customers or "custys." hall has even created "custy" categories. the cranky custy, they're dubbed crusty. >> and if you walk in and you're a crusty, it's like, just, i don't want to deal with you, i'm going to run away and hide in the stock room, you know. >> reporter: category "b" is downright ghoulish. >> there's the bloodsucker, who will not buy anything, and ask you a million questions and want to start talking about their bowel movements and their -- their love affairs. >> reporter: category "c" is meticulous to a fault. >> there's the picky -- the ones that are, uh, taking out their magnifying glasses and analyzing everything, and analyzing everything you do. >> reporter: category "d" are the customers hall says are downright pigs. >> the piggy shoppers? they're horrible. they go into a store and just ravage it. >> reporter: hall posted this video of a discount store he toured pre- christmas. >> dirty underwear >> repor