it's also a customer or will be competing for customers so how challenging is 5g? >> guest: in the markets we serve again there are more rural and less densely populated we don't see 5g as a threat but an opportunity. we see ourselves as a solution to provider for the wireless companies and in places where it is not just cost-effective to deploy that technology because of the cell sites that have to be deployed we will work hard to be as turnkey for them as possible because in the end it advances broadband and deployment of our fiber networks and we pass more cities and towns in our markets that we serve and the states we serve while at the same time using the 5g frequencies to bring users broadband otherwise would not have access to cost effectively. we see it as a partnering opportunity. >> host: how much have you spent so far on the 5g? >> guest: that is company information that i probably won't answer but i will tell you it's a natural evolution. as we look at the densification that happen first in our markets were seen an uptick in powers being deployed and ha

and their turnover is international customers. so much so that even galerie lafayette has a store that is in front of the main storor which is practically dedicated to chinese customers. there everything moves faster our staff to speak chinese customers can pay with chinese currency this way they don't spend all their time in the stores enough time to visit the eiffel tower and the arc de triomphe in other. presion monument any possible meanwhile pfizer. i think you're seeing these call my guys on diverse a flying that offering how the keeping up with the times. national school. i think there are two main trends for department store. the first trend is to offer more places to economist that allows customers to stay longer in the department store. that's the first tres get a second trend is that there are more andnd moe services to make life as easy as possible for customers. so you have click and collect. that's when you place an order online and you pick it up in the store. you also have personal shoppers to give you

i think if we continue to surface -- serve our customers well, look at the largest customers we'll bendispensable nervous system for them in the data center to the edge and up all through their applications. >> i think that you have made two acquisitions what the customers wanted so i was confused why the market seemed a little muted given the fact that carbon black and pivotal you have to provide those. >> listen, everything that we do is for the long term and what we did since the acquisitions is explain that to the customers. we don't get perturbed by the ups and downs of the stock price. we believe that containers is a logical move for a company that's established 70 million virtual machines when i was last on your show i described them like ships in the containers in the 1950s as a good analogy and security is a lateral move we mentioned it in our conference call we have $1 billion in security already and we're not that well known of a brand. so we can build on top of that in network security, end point security that a lot of change is going on in the industry as you know from a

>> i'm sure you're a lot from customers. i'm curious, the fcc again has made a lot of efforts in terms of regulatory forms to tackle illegal robocalls. there's technology like the shaken stir authentication process coming online. what's it going to take to make a dent in the volume of robocalls that you, i estimate of the people get on regular basis? what will have to happen for us to get rid of robocalls? >> guest: we are actively involved in this and i come at many of these issues from our customers perspective because what we're passionate about his protecting our customers, . we are actively involved with i guess you would call it the attorney generals from across the u.s. there's 51 ag's that is signed with us and the of other associations a set of principles that i think we announced in the third week of august that we are adopting, using that to guide our suppliers, technology suppliers, what criterion we need in order to implement shake and stir to ensure that we can deflect or turn back and identify those, , prevent

bring customers and goods to the sixty.eighteen fifty two alleys de bluesy kohës than in there for you. the entire shop with the ambition of turning it into a fost mode in store success with the media. in just twenty years the number of shop assistants rose from thirteen to four thousand and turnover was multiplied by a hundred a and eighty. one murder itit was the first ever modern department store it was a truly magical place with amazing service art gallery shows expected we serve refreshments to customers. it was a place fu of life you could spend the entire day here. lucy coe shookok up p the worldf reretail and introroduced a numr of innovations. for the first time goods were put on display for everyone to see and touch. she also launched mail order catalogs and began offering home delivery if he izgleda. diplomacy's customers with an overwhelmingly female. women frfrom affluent b backgrounds we becoming increasingly independent with ththem all at some point husband started getting worried because all of the shop assi

and the customer didn't like it? josh: the customer never saw it. lemonis: okay, so anthony came in, not a designer, not years in the business, right? -josh: right. -lemonis: and said to you, "i don't like that design. this is the design i want." josh: yes. pretty much. lemonis: when we're doing creative in the sign business, your odds of getting the customer to come back or refer somebody else are exponentially better -if the sign brings in business. -josh: right. lemonis: i have to tell you, i can read that. -can you read that? -josh: yes. -lemonis: can you read that? -josh: no. -lemonis: no. -josh: no. lemonis: so let me grab him. hey, anthony, i need to borrow you real quick -while they're working. -anthony: sure. yes, sir? lemonis: so, i'm trying to understand, who is the designer in this building? anthony: josh is the designer. lemonis: perfect. so you trust his judgment 100%? anthony: i trust his judgment, but sometimes, when i get that vibe off the customer, i like to put my two cents in. lemonis: you had a vibe from this customer? -anthony:

races were customer owned utilities can work. that's what they want to do for pg&e. he said everyone has to go dig deep to get this utility back on solid footing. >> the reality will all have to accept is that we as payers as customers we are on the hook for this. and if we are going to be on the hook, we better on it. >> reporter: san jose mayor and nancy 140 other local leaders across most tng territories have signed on to a plan that would. seven guiding principles that would govern the purchase of the utility. >> at the root of all of this is that need for 10 sentences of billion dollars for this. i have suffered from years of lack of maintenance. >> reporter:, the seven principles, pg&e refers contracts will remain in place. the new company will operate as though it is a public agency for greater transparency and the customer owned utility will be able to invest more post bankruptcy dollars into infrastructure. >> it looks like serious efforts to address the problem. >> reporter: dr. chapman would is a professor at san jose state university and saying customer o

and we do a lot of talking to customers, in particular with this feature, we see customers' eyes lightsen they deposit $10 or $100, and the entire universe of stocks that they would like to invest in or stocks that represent companies that make products they love is available to them. so like you mentioned with as little as $1, you can buy shares in all of these companies that are worth hundreds of dollars per share, thousands of dollars or in the case of berka, hundreds of thousands of dollars a share. i think that really is amazing for customer, having the entire universe of stocks to be able for them to invest in. >> valentine's dlad, do these l companies realize they have shut out by having these big institutions and without robinhood and others like you, people can't own a piece of america, because they look at the dollar amount and they say i'm never going to be able to buy a share of amazon. >> i think there is obviously reasonable explanations for companies having share prices the way they are and not engaging in stock splits and what i'm excited about is with technology and spe

so we have 35 million digital customers, 29 million mobile customers. mobile customers did a billion and a half interactions with us and set up 600,000 appointments at our branches so you have to have high touch and high tech in the interplay 30% of our sales are digital if we invest a dollar per customer, it's $35 million dollars. so we can heavily sustain that competitive edge 65 million customer interactions, unique product, so we think we can be competitive with everybody we study the competition and have to be. >> given all of that, and scale has become so, so important. tech is a leading part of that if you were on the board of a regional bank, what would you advise them to do? how are they going to compete with the scale that you so clearly have >> i think the idea of scale being valuable in national brands, et cetera, are very important. when i started in the business as a businessperson in the early '90s as a strategist, the world said there's going to be some massive consolidation. it just takes time and alignment of boards and strategies but

they are customer like any other architect.part of their work flow is to design and engineer so they understand the work flow. they are designing that. there is nothing extraordinary about how they are designing the space. actually, throughout the project we have heard concerns about the height of the cubicle panels, and understanding that, we have actually raised the height of those panels to help address some of the unhappiness that staff has commented on. >> that is my question. you have got feedback they were too low. >> initially, the design was too low. >> it is not to make little of it. i finished an office building myself. we did this radical design along the lines, and the new office people who moved in there from the old space, you know, there were people in the space for 10 years. it was a huge change for the seasoned veterans. to that point have we an outlet for the there is people who are unhappy with the space. i am getting in the weeds. too dark and their older space was more conducive to them. is there an outlet

and through the reference ability and taking it once customer at a time and the customers are lettingin the industry and others in the function know about the value we're delivered through the growth we've been able to sustain over ten years of rapid growth and thoughtful expenditures on sales and marketing. >> this is not one of the overnight successes. you've worked hard last time we talked about how much opinion ppg saved and i know you spent a lot of time with bmw, a gigantic automobile company that must spend and spend. what are you capable of doing for them >> we're proud to have earned the business of bmw. we have other automotive companies and toyota and audi and rolls-royce and others but they are a recent customer of the coupa community and we'll help them source contract capabilities and apply information to their procure pay processes and get arms around the categories of spend and help the end users and prioritize where to save and hopefully over time help them save tens or hundreds of millions of euros over the coming years. >> there are other companies where it seems --

they say, we can sell your pcs to our existing customers.can have your products sold through as a service or subscription offering, and we can also have manufacturing efficiencies, supply chain efficiencies. basically fire a lot of people. they are really making an argument that it is rational. right now, the question is, will it be enough for hp shareholders to convince the company or force the company to do something? taylor: some of these are company-specific issues. a lot of this is structural change in the market where they are seeing declining in the printing business. are they prepared to take on the structural change underway? xerox has been sort of managing declines for a long time. these are both businesses that know that markets are shrinking, particularly in printing. hp got into a lot of trouble this year with investors because inc. supplies started to fall and contract. the problem, some would say, in this deal, is that this would make a combined entity more subject to the whims of the printing industry, which is compacting --

that prompted a clear warning to customers.is a serious situation, and we are encouraging them to make contact at oui’ encouraging them to make contact at our uk call centre, which is open seven days. 0r our uk call centre, which is open seven days. or they can go online and they can actually use a model checker to determine whether or not their unit is one of the affected products. but the website whirlpool set up crashed yesterday, and so did the phone line as well. they announced this re—: said they could plan for it, but it looked like they couldn't cope with the response from their customers, so on the company's twitter feed, there is their customers, so on the company's twitterfeed, there is now a list their customers, so on the company's twitter feed, there is now a list of the models that are affected. the advice is to unplug the machine and wait for a repair or advice is to unplug the machine and waitfora repairora advice is to unplug the machine and wait for a repair or a replacement. 0r wait for a repair or a replace

will remember it and that customer will remember it and that customer will remember it and that customerr to buy more from your company. this is bbc news. the top stories this hour. in the united states, leading democrats have unveiled formal impeachment charges against donald trump. the president has called the process ‘sheer political madness'. the united states has imposed sanctions on four senior myanmar military officers, accusing them of committing serious human rights abuses against the country's rohingya muslim minority. the debate over funding for the nhs and it's long term future, have seen some of the most intense exchanges between the main parties in the election campaign. so what are the critical, underlying issues the health service is grappling with? our health editor, hugh pym, takes a look at some of the challenges. 70th birthday celebrations for the nhs last year reflecting its status as a much loved institution. no wonder it's always at the heart of an election campaign. this time, even more so. the front line of the nhs is under immense stress with longer waits for pa

jason: talk to us about the customer. i am a customer.use i've both bought socks, and they've been giveaways. it's a great gift. who is the typical customer, if you could generalize? david: there is not really just one. we've been super surprised about we have broad demographics. that's to the point, socks are an item every single person wears, whether you're two years old or 92 years old, you're probably wearing socks at some point in your year, even if you live in warm weather climate. and i think the idea we produced something that stands out in the marketplace, super comfortable, comfort is not unique to millennials or boomers. everyone wants to feel comfort. we've got just as many customers 25-35 that we do that are 65-75 and older. same thing with demographics. 25% of our customers are under $150,000 a year. we see it as an affordable luxury. one of the benchmarks we used was starbucks. we took a commodity product, improved upon it, provided a good customer experience and great brand, and you can see how a customer who spent $20 a y

so it had a huge amount of love and respect from its customers and its employees.the way people travel. two weeks in greece, late july. let's see! and created a new concept. the package holiday. don'tjust book it, thomas cook it. trips to places like spain became the new norm as tourism boomed. and as our travel addiction took off, thomas cook grew and grew. exotic, enticing destinations were affordable for millions. but what the glitzy marketing didn't show was that thomas cook was in debt. we know we've been in the news a lot recently... the message injuly — all will be fine. keep booking! with thomas cook, your holiday is in safe hands. they were wrong. we just want to bring some breaking news now on thomas cook. we have just heard in the last few minutes that thomas cook has ceased trading. thomas cook, one of the world's biggest tour operators, has collapsed after last—ditch talks to save the business failed. britain's oldest travel group, thomas cook, collapses. the company's fleet of planes was grounded in the early hours of this morning, wrecking holiday pl

so it had a huge amount of love and respect from its customers and its employees.ged the way people travel... two weeks in greece, late july. let's see! ..and created a new concept — the package holiday. four people...two weeks... don'tjust book it — thomas cook it. trips to places like spain became the new norm as tourism boomed. and as our travel addiction took off, thomas cook grew and grew. exotic, enticing destinations were affordable for millions. but what the glitzy marketing didn't show was that thomas cook was in debt. we know we've been in the news a lot recently... the message injuly — all will be fine. keep booking! with thomas cook, your holiday is in safe hands. they were wrong. we just want to bring some breaking news now on thomas cook. we've just heard in the last few minutes that thomas cook has ceased trading. thomas cook, one of the world's biggest tour operators, has collapsed after last—ditch talks to save the business failed. britain's oldest travel group, thomas cook, collapses. the company's fleet of planes was grounded in the early hours o

change of topic attractive many new customers like chemicals giant to be a s.f. the company spends 8 year is amongst power in ploy to use the messaging service. the other thing it's the most primitive for another of our clients years younger and they're using one. science is to build a communication platform with that customers so they can send things like financial statements and other financial information without using email months or so now it's a platform that's not externally accessible by. public and belongs to a german association called digital courage the campaigns for consumer protection and privacy. after users can think about whether they really need to do so much digitally. we need to consider the data we're handing over for the sake of a bit more convenience and maybe it's ok to do without some of that convenience so . email provider sustainability is a principle that applies to figured as well as business employees who get free locally sourced lunch every day who are a week at a loss of recommendations from friends and family and that's the princi

the purple stuff is like the customer does not see.we need document management and we don't need everyone on the same system. we need good integrations and apa between the city website tool and the back office syste systems. right now they have integrated with oracle with fire and the property information and starting to integrate with planning, and they are right now working with the it staff to integrate with staff. i am interested to see how that goes. red is data. how can the mayor's office, board, you all get information on how long it takes to do a thing and having better data. you need identifiers. a conversation led by digital and data sf to stay with the project the entire way through. a lot happening. that is my presentation. i am happy to take questions. i appreciate your time. >> thank you very much, ms. white house. commissioner walker, please. >> thank you so much for this. as i have watched -- i will make a joke i can see the new building out my window. you know, we are all anticipating realizing it is coming on so quick

lemonis: how do you establish a customer base and hold on to them if every time that customer comes back a new hat you're gone? today, there's e-mail and digital marketing and there's ways to communicate with people that is far more robust, and so as you look at the fact that she existed since 1999, ton of credit. been in the business for a long time, tons of experience. you look at the problem with the business. it looks wildly unstable. lauri: back here, this is inventory. this is the way back. this is backstock, and then this is our way, way back which is full of glass and fixtures. lemonis: what is all this stuff? lauri: the glass came from the domain store. lemonis: what's the domain? lauri: another closed-down store. i put like $250,000 into the domain store. the cash wrap, which was i think, like, 30 grand -- took four years to make that. lemonis: a cash wrap is essentially a piece of furniture that a customer would actually check out at. probably should cost a couple grand. she spent $30,000. where did you get all the money to do all this? you put $250,000 in one store. you got t

customers, there are no shareholders without customers. take the customers out of the equation and all you have is labor against capital. in the new days, there is another stakeholder, more active in the community, and that is society. people get engaged whether it is their business or not. , theyo on social media want to have a say in what is happening in society and we need to address that. to just believe what was said in is not going to work anymore. people want to know. , if a refugee ship is not going to be let into the harbor with 150 people that are about to die, that is not right. you have to find a solution. gets not right that people punished. jamie: amy, is that the role of the ceo to take a leadership role on an issue like that if you feel strongly? amy: i think ceos do it with a bit of trepidation, you can see the numbers there. two thirds and one third. were seeing ceos speak up more on societal issues -- we are seeing ceos speak up more on societal issues. partially it's because the political paralysis, the government is no

its employees and customers, it's really sad.y almost up to two days beforehand, we thought there was the possibility of a commercial solution but of course, you have to prepare for scenarios that are very different. but even before the operation to bring people home had begun, hotels were, for a while, refusing to let customers leave. as my colleague gavin lee witnessed first hand in majorca. this is the main thomas cook run hotel in parma, and we are told by staff everything is ok but management will not speak to us. they've got security here for the first time. they are quite nervous. it's one of a number of hotels we understand are waiting to be paid in arrears from thomas cook and meantime, they are still having to look after customers too. reception do not know what is happening. they said yes, the hotel is open at the moment. we feel like at any moment we are vulnerable and could be asked to leave. thomas cook customers had paid for their holidays, but many hotels which were owed money by the company were initially unaware

and a lot of customers are gearing up for that. so, with sandbags, tarps, rain boots, raincoats, things like that. >> in the kincaid fire zone area they worry about landslide and aversion problems because of the storm. in sonoma county there is also the feel that the rain will put toxic fire debris in streams. >>> there adding more shelters to get people out of the rain and cold. they will add more beds from shelters from east palo alto to san jose. there also are many centers. currently there are no change instructions on highways, the highways between the bay area and the tahoe. this will definitely change when the snow starts falling. looking at some of the incidents that happened last time, the national weather service is warning about hazardous mountain travel conditions again this weekend and people are strongly encouraged not to head into the mountains. if you have to, prepare for long highway delays and pack an emergency kit. a reminder, you can also download the weather up, it does have interactive reader, minute by minute

, not the customer end.one of the hazards of being a sushi chef. - we need to get you outta here 'cause we're looking really good here, we can do this, but not with you here. - you physically push me out the door sometimes. - i don't push you, i guide you out. - corral me, like in a loving way, like in a, not a police report way. - bye, love you. - bye. - bye. - i feel like i'm gonna miss so much fun. you're like literally kicking me out. - i am. - i need to wash my hand. - now we can work. for the rest of the day we will be putting up wallpaper and painting the rest of the room. by tonight the place might just start looking like a sushi restaurant. the finish line is near, it's close, i can see it. hopefully everyone else can see it. - [erik] let's focus on the hand sinks back there. today's first big task is installing the hand sinks at the sushi bar. we've already cut out access for the plumber but... - here is good, but here we gotta open up. - [erik] we need to open that up more? - [installer] yes. - he

hundreds of thousands of customers around the world witnessed it.and how many would knowingly buying a fake degree to get a job they were not qualified to hold. for years after the allegations against 1st made headlines fake universities a still out there looking for their next easy. just a couple of $1000.00 i could get on an american d. green and become a full fledged chemist it sounds a bit too good to be true. so i don't really trust that because from what i've read your part of hundreds and hundreds and hundreds of cities that are completely fake or non-life there only a company called x. are where are you right now. where you based. well i find that quite confusing because for most of what i read your actually an office in pakistan working fax acting crappy that not true. how do you look to others 1000000000 of us stevie nicks in university the university or your websites that say. it's not me too busy out. on one occasion there was this one guy where i confronted him and said look. you guys are clearly criminals operating out of filth somewhe

it depends how much you want to customize it for.e and put it on ebay and ended up trading a 61 lincoln continental for it. i would say to date that's the most somebody's paid. this is the candy van shop fridge and a lot of people might say that this is extremely excessive with everything that's going on. you have air brush roses, pinstriping, probably eight different layers of paint in here with light up emblem. it says built in chicago because it's very important to me. i live and work in chicago. and it keeps my beer cold. it's like my gucci logo going on in there, you know? i really enjoy working on the fridges because i can be creative with them. i really do enjoy restoring something, putting what i know into it and making it better than it ever was. people are used to seeing white refrigerators. they're not used to seeing my creation or what i can turn them into. i consider myself more of an artist and it's a way to express my art. >> i thought it seemed ridiculous when i saw the story. we're going to paint the refrigerator? b

thank you so much for that update on customer data privacy in india.joining us that update on customerndia. joining us from mumbai, monica miller. in other news, france is bracing for an international strike across public and private sectors today. it is against president macron's proposed reform of the country's pension system. transportation is expected to come toa transportation is expected to come to a standstill while many schools will be shut down. let's have a quick look now at the updated asia—pacific markets and how they are faring at this hour. the nikkei 225 is up to 0.9%, together with the hang seng index of hong kong, which is open for trade. the all ordinaries index way past 1% at 1.2% higher. this is after wall street stocks rose overnight after president trump said trade talks with china were going very well and a news report suggested key differences were being ironed out. thank you so much for investing your time with us. i am rico hizon. sport todayis time with us. i am rico hizon. sport today is coming up next. this is bbc news. the top stories this hour: the impeac

special offers everywhere but not a customer in sight a problem in shopping zones across germany even when it's not so cold today it's minus 10 degrees celsius in the small bavarian town of. you have to be pretty desperate to venture outside at all. this got. me to ski helmet. right follow me i'll show you what we've got. planned to set off on my trip next week and. i'm already thinking a skiing holiday is bound to be expensive. for all. j.v. . i want to check how much the competition is charging. and for what does it cost here. it's on special offer of $129.00 euros right now. so we're not 129. 119. 106. if you want to check things out on the internet there's never any guarantee that you'll get the right sides here you'll find just the right size and you'll even get advice thrown in for free as well. but if i order it online i can get it delivered and send it back if i want. no problem here either just go to our website you'll get the help and if you want to buy for 30 well even deliver it today. since 2017 of even going to pull down the websites local retailers have been offering fo

days -- you had your employees and customers. it is simple. with customers out of the equation, all you hapless was typical labor against capital. in the new days now, there is another stakeholder. more and more actors in the community. people get engaged, whether it is their business or not. they tweet, they go on social media, they want to have a say is what is -- and what is happening. you just believed what was written in the 1970's. it's not going to work anymore. people want to know. i would go out and say if a refugee ship is not going to be let into a harbor with people that are about to die, that's not right. you've got to find a solution for that. people should get punished if they actually hurt other people. is that the role of the ceo to take a leadership role on an issue like that? >> i think ceos do with a bit of trip take should. you can see the numbers there. ceos speakare seeing out more on societal issues than they did 10 or 20 years ago. partly because of frustration with the political paralysis, the government isn't steppin

then you have your employees labor and customers. there was no contradiction because without customers there is no shareholder. so customers typical labor against capitol. in the new days now there's another stakeholder. people feel engaged and they go and tweet in the go on social media v. on to have a say what's happening. they need to address that. people want to know. i myself and i was going out and saying it's not going to be led into a harbor for people or just about to die. that's not right. you've got to find a solution for that. so i said hey people get punished when they heard other people. >> let's see if youun feel that strong as a role is a ceo to make her -- take a leadership role on an issue like there. you can see the numbers there two-thirds and one third. i think we are seeing ceos speak out more on societal issues and we did 10 or 20 years ago in this country partly because of frustration with the paralysis here that the government isn't stepping in to do what thisth really governmens job and second is the workfor