service. the nine seat counter is popular with customers who gather there and chat with the cooks among themselvesthe start of the state of emergency, the restaurant has only offered a takeout service. it's seen sales drop by 90%. so the restaurant signed up to the e new service which coconne it with cucustomers via an onli conferencing system. >> reporter: customers first pick a favorite pub or restaurant in the kichijoji area they want to access. by clicking on a seat, thehey'r connected, and their faces show up on the screen. then they y can speak th thehe staff f and with thehe other on customerers. >> reporter: besides chatting, customers can also order food. this restaurant has started offering delivery within a 2-kilometer radiusus. ththe couriers are people e who out ofof work duto t the coronavirus outbreak.. >>ranslator: t this brings it homeme t me, how much i enjoy chatting with h oplele. of course, i i'm lkingng fward to the restaurants reoeopening. but it's fun to enjoy them from home. >> translator: the situationon really tough. and doining nothing st makak it worsrse. i i decided d

becoming a father was a dream come true for them paris he had a good job as a customer service manager with a phone company and a happy relationship. everything was going to plan for him and his partner lottie. but just before your t. was supposed to give birth the baby stopped moving. she was quite an active go yeah. but like a dad. and she just there was lack of memory and she went in one day to have some tests just to hook her up some machines find out where the hospital base and she was she was fine 2 days later see we went in because we found i'm a ferment. and stop eating if they don't take a man and confirmed and on ultrasound there was a hard date than just fell to the floor in can believe it and. swallow a lot. and that will stay with me forever and i think his wow like he just kind of think in a minute instead the over sudden everything changes that he's feet in order to overcome the shock dad and his partner were advised to spend time with a dead baby to hold her in their arms. today hal is part of their everyday lives there is no gray for her the parents keep her ashes at h

should talk to the customs service. so german garbage will likely continue to be dumped in turkish landfills. some of it will end up in 2 rivers that flow into the mediterranean sea the j one and say one. we've come to accurate on beach to meet marine biologist sedaka goonda dood. the beach is an important nesting ground for green sea turtles but it's become polluted with plastic waste. especially the calls cost of medicine and how is $1.00 of the most polluted r.e.i. in many. find your we can't find any kind of best for instance we can find the raw material plastic their own material like version a let's. plastic coming from landfill like this like this gem or bought or kept but the bulk of the this is because of an effect of waste management the problem is here we are not able to manage our plastic if you are not able to manage our own plastic why we are importing plastic ways from the other countries. the world wildlife fund says that turkey's southeast coast has the highest rate of plastic pollution in the entire me

they're enrolling people into the program, checking eligibility and there's a customer service.t's listed here and alice c coniadi, the office for the public health is on the phone and can ask lots of specifics. so that's one contract. it's the third-party for the health san francisco program. within that program, enrollees have an option to have different providers networks and so -- and being served in those different provide networks that are not just in the department of public health and the healthy san francisco program reimbursing the private providers, the providers of care. if you're enrolled and participating, your employer can make the ordinance which has three options -- well, they can buy insurance for you, just as we have through our own jobs here with the government. also, there's three programs and they can go into a reimbursement account providing contributions into the mra, medical reimburse account that the employee uses for their eligible expenses or opt into the healthy san francisco program and your employer would contribute to support the cost of your part

customer service team and even more robust diversified supply chain.lready leading in that space as a key differentiator of our business. we are a first mover and heavy investment in the supply chain and customer service. even with that initial investment, we are still seeing totally unexpected demand. our response is really to ramp across the business to try to keep up. we feel very fortunate to be in that position versus what so many companies are facing right now. we are really proud and compelled to push hard right now because the people are speaking and we are listening, for sure. emily: meantime, bikes have been backordered for some time. quickly, what are you doing to expand production more quickly? off, weah, well, first frontloaded a lot of inventory ahead of chinese new year. our bikes are built across a number of countries. so, we had a very diverse manufacturing partner supply chain coming into this. we were set up well but regardless, it was not of theent to take care numbers we have shared with you in the bloomberg piece. over april.april

the fourth is the drive-in or curb service type. the customerd not even leave his car to enjoy the tempting varieties offered by this service. this is a restaurant, soda fountain, and picnic rolled into one. it's location is determined by the flow of automobile traffic to provide a constant source of business. regardless of the style or type of restaurant, they all have one thing in common, the serving of food. this must be prepared on the premises, so a restaurant is a factory as well as a retail and service institution. its kitchen -- here in its kitchen or workshop must be manufactured all the goods sold to its customers. this is the production line, hurrying to keep pace with a hungry world. this is no ordinary business of assembly, for here we are dealing with perishables. many raw materials must be obtained daily and kept under refrigeration until used. furthermore, it must be handled under the strictest senatorial requirements -- strictest sanitary requirements, for here rests a great public responsibility. this is a department for skille

service group. best known among these is the cafeteria. here customersnish their own service i making their selection from foods displayed at a serving counter and carrying it themselves to convenient tables. this type of restaurant provides speed and economy. the third type is a counter service, foremost among these is the counter drug store. this is an outgrowth from the serving of ice cream. here the customer may secure various sandwiches or lunch and snacks economically. also included in this group is the luncheonette. this is a style -- patterned after the soda fountain but with a more extensive menu and better appointments. speed and economy prepare -- prevail. the fourth is the drive-in or curb service type. here the customer need not even leave his car to enjoy the tempting varieties offered by this type service. this is a restaurant and picnic all rolled into one. it's location is determined by the flow of automobile traffic to provide a constant source of service. regardless of the style or type of restaurant, they all have one thing in common

at genesys we celebrate moments of amazing customer service and the people who deliver it.hey are here for you. ♪ soledad: welcome back to "matter of fact." who polices the police? we wanted to take a look at qualified immunity. the supreme court created this doctrine 40 years ago, and critics say it shields police and government officials from accountability. supporters say it protects any officers' ability to make a snap decision during a potentially dangerous situation. qualified immunity sets a high bar and civil cases and victims or their families try to sue for a violation of civil rights. but even convicting officers on criminal charges is an exception, not the rule. there is no comprehensive official database to track police violence. but one research group called mapping police violence reports police intentionally are accidentally killed 1000 civilians each year. between 2005 and 2019 officers were found guilty of murder, and saw their convictions stand. >> coming up, some are peaceful, some are chaotic but all are constant. portraits of protests from constant. po

and all of our customer service counters. and so both our taxpayers and our city employees are protected as much as possible. but we want to provide the service that allows our folks to comfortably and to successfully to deal with our city services and our office particularly. so, please, keep that information coming. thank you. >> thank you. and i will -- we have two minutes left with the last couple questions here. treasurer cisneros, do you happen to know what percentage of business taxes are paid by small business? >> i don't off the top of my head but we could easily figure that out. it varies and we have dozens of different types of taxes. the business reg and the grocery receipt tax and payroll tax and some small businesses might paying collecting and remitting the hotel tax. the parking tax. and then, of course, then there's tons of fees. so i think we could get you the information back on that. >> we'd love to have that information if you could. >> and any information that you have on how you'd like us to define "smal

and all of our customer service counters. and so both our taxpayers and our city employees are protected as much as possible. but we want to provide the service that allows our folks to comfortably and to successfully to deal with our city services and our office particularly. so, please, keep that information coming. thank you. >> thank you. and i will -- we have two minutes left with the last couple questions here. treasurer cisneros, do you happen to know what percentage of business taxes are paid by small business? >> i don't off the top of my head but we could easily figure that out. it varies and we have dozens of different types of taxes. the business reg and the grocery receipt tax and payroll tax and some small businesses might paying collecting and remitting the hotel tax. the parking tax. and then, of course, then there's tons of fees. so i think we could get you the information back on that. >> we'd love to have that information if you could. >> and any information that you have on how you'd like us to define "smal

we need to make sure we deliver services at an acceptable price. >> senator, the customer is very importantmarket based pricing to ensure that the service becomes sustainable and profitable. so you don't limit access to rural america or any americans to the point it then effects the elasticity of actually using the service. we need very good data. >> thank you both for your answers and willingness to serv serve. >> every single american, six days a week, week in, week out, 52 weeks a year. the past several months has taught us neither snow, rain nor global pandemic is going to stop the incredible men and women of the postal service from doing their jobs. tens of millions of americans are out of work, countless others are staying at home because they're sick or immunocompromised. the postal service and its employees have never been more important to us. ppe to lap tops for those students who now have to learn at home. so our current public health situation highlights a role that the postal service has had for decades in responding to crisis. since the 1990s, postal plan has outlined deliveri

look, my entire business is built on customer service. good communication is king. and let me tell you, without that, you are sending businesses into absolute chaos and i thank you for my time. >> thank you. your time has expired. you are recognized for five minutes. >> hello, can you hear me? >> yes, we can hear you. >> thank you for the opportunity to testify before your committee today and i do apologize for the problem i'm having with my camera. i'm very computer illiterate. my son set this up, and of course, today it's not working. it worked last night. we did a dry run. but i would just like to thank you and to just basically highlight the testimony that i wrote and i hope you have in front of me. very quickly, as congressman dwight evans stated, i'm a longtime resident of philadelphia, pennsylvania. i came here very young as an infant with the great migration from the south. my folks were from south carolina. they left after my father got out of the navy, after world war ii, and came to philadelphia. he wanted to have a better life for me and my other seven b

for the last 90 days, it's been [bleep] -- bad burgers, bad fries, bad customer service, bad relations in, and literally every customer had a complaint. every customer. you remember you said to me, "if they can do it, then..." lemonis: "let joe run the business." sammy: right? i stepped back, i walked away, this "sammy's not coming around no more" stems from that. it's not genuine. -lemonis: what's not genuine? sammy: joe. he's not being genuine. lemonis: he's not being honest? sammy: no. he's bull[bleep] he's bull[bleep] about stuff. lemonis: all right, well, why don't we let the dust settle a little bit? -sammy: okay. -lemonis: all right? sammy: got it. lemonis: the blow-up between sammy and joe gives me real concern. i know we have a management problem, but i need to put that off to the side and get focused, because we have a meeting with the first potential franchisee. how are you, john? -john: good. how are you? lemonis: good to see you. i'm marcus. i'm blown away by the interest that we already have with the concept, but closing a deal here today will give us real momentum. we've

in just 2 months in terms of the amount of remote work a lot learning in terms of sales and customer service that is critical as well as cloud computing a lot of information moving to the cloud that had before so for my clients and same person as ation differentiation and find a way to make your service experience for your clients because then they come to you and they can't get it in a box. yes we're speaking with marc c.e.o. hilary ford which boom bust anchor christi i. among the trends already in motion which have accelerated during the pandemic distance learning school was out in many cases and here in rhode island we did remarkably well big companies were donating laptops big telcos are passing out hot spots and donating free wi-fi the fall semester is a huge question mark because a lot of parents are squawking about paying full boat to wishin if college is going to amount to a glorified correspondence course and the buzz word we've been hearing is credit wars meaning will the legacy university accept the credits that we earned for those 1st couple of years of western civ an english com

his wife, rose's claim, accepted seven weeks ago but never got an email with the customer service number. she admits she made a question on whether she had works last year and thinks that's what's holding on her claim. somebody advised her to file a new claim but afraid they're going to view it as fraud. cannot get a representative by fraud. she wants to know how long should she wait for a response to the first claim, refile, what do you think? >> you know, i was just helping somebody with a claim, they were self-employed individual, they had filed in early april and wondering what's going on, what's going on, if you truly have self-employment wages, you needed to reapply after april 28th. before then, we couldn't really entertain any 1099wages. this is one of the cases must be a self-employed individual and please do not hesitate, go in and apply right away to our system if it happens to be her situation. i'd have to get more specifics trying to triage what may have happened with her, but in essence, it really kind of depends on the particular program in place and how to proceed. >> i h

that requires some customer service cost for us. we do need to verify those accounts. that's something interest we're looking at. we want to make sure that, yes, we do establish legitimacy and expose these are indeed true accounts, not fake or spam, and you can trust them. >> jack dorsey, sarah lacy, john flores. "press: here" will be right back. >>> that's our show for this week. my thanks to my guests and thank you for making us part of your sunday morning. ♪ ♪ ♪ to "living courageousl you know, jesus said that, "in this world, you will have trouble. but to take heart because i have overcome the world."

-based customer service team is on-hand to help. to learn more, go to www.consumercellular.tv.nal support has been provided by: by anhe corporation for public broadcasting, a private corporation funded by the erican people. and by contributions to your pbs station from viewers like you. thank you. you're watching pbs. this program was made possible in part by contributions to your pbs station from viewers like you. thank you. - you know, the fundamental of the idea that the adult brain is set in stone is the common saying that you can't teach an old dog new tricks. the adult brain, again, at the ripe old age, in their 40s 60s, even beyond, can change its structure and function in a significant way. - everyone i know who's getting older and forgets things

whether you're a talker, texter, browser, photographer or a bit .sof everything, ourbased customer service team is here to find a plan that fits you. to learn more, go to www.consumercellular.tv. additional support has been provided by: and by the corporation for public broadcasting, a private corporation funded by the american peopltr and by cutions to your pbs station from viewers like you. thank you. >ansreenivasan: good evenin thanks for joining us. protests in atlanta continued ath of rayshard brooks, a black man who was officer in a wendy's parking lot on friday night. the shooting has led to the firing of that officer and the rigtion of atlanta's police chief. extensive video of the incident asas been rele by authorities showing how what started as a calm interaction after a 911 call about a man being asleep in ha is car in ive-thru lane turned violent. a warning to viewers that the veo is graphic. >> put your mouth on the mouthpiece and blow as hard as you can. >> sreenivasan: after administering which read .108, just over the legal limit of .08, atlanta police officers garret rolf

-based customer service team is on-hand to help. to learn more, go to www.consumercellular.tv.dditional support has been provided by: and by the corporation for corporation funded by theivate american people. and contributions to your pbs station from viewers like you. thank you. you're watching pbs. annonouncer: explore new worlds th and new ideas rough programs like this made available for everyone through contributions to your pbs station from viewers like you. thank you. [cheering and applause] [playing "highwayman"]

-based customer service team is here to find a plan that fits you. to learn more, go to www.consumercellular.tv. additional support has been provided by: and by the corporation for puic broadcasting, a private corporation funded by the american people. and by contributions to your pbs station from viewers like you. thank you. >> sreenivasan: good evening and thanks for joining us. mostly peaceful protests contind nationwide today almost two weeks after george floyd died as a minneapolis police officer kneeled on s neck. >> george oyd! >> sreenivasan: tens ofth sands marched and rallied in the nation's capital and other cities throughout the weekend, demanding police reform and racial justice. on a street leading to the white house, a newly paintve "black matter" street mural is visible in satellite photos. in philadelphia huge crowds peacefully filled the streets yesterday. today a curfew in that city was lifted. and afteseveral nights of mostly peaceful protests, new york city mayor bill de blasio lifted that city's curfew today-- one day early. ( e

covid crisis perhaps is spiking. >> yeah, so, as i said we see everything so he we have -- customers financial servicesou know customers of stock travel and hospitality but tax preparers, restaurants hotel chains when they stop hiring have impact on us, the good news is, i think important for people to keep that in mind, unless we believe on one way path to dark ages if you believe there is some kind of recovery that comes back we try to keep key the impact having execution on our side, of course, the macroimpact on all customers that part of it is going to work out overtime as long as focus on value i think that is important before think started we had more than 100,000 customers all of them happily using slack in offices business travel up for communication works that becomes even more important, at a time people -- i think what you advance down that path going to see increased use areers might be retained long after we go back to offices whenever that turns out to be. >> yeah, that is what i was going to say where will we be doing this when we get out, congrats-on all this we will keep watching the

-based customer service team is here to find a plan that fits you. to learn more, go to www.consumercellular.tv. additional sport has been provided by: and by the corporation for public broadcasting, a private corporation funded by the american people. and by contributions to your pbs station from viewers like you. thank you. >> sreenivasan: good evening and thanks for joining us. a fifth night of protests swept through the streets of cities across the country last night. protests spread well beyond minnesota where george floyd, a black man, died on monday after derek chauvin, a white minneapolis police officer, pressed his knee into floyd's neck for nearly nine minutes. the national guard said as of this morning about 5,000 soldiers and airmen were activated in 15 states and washington, d.c., with "another 2,000 prepared to activate if needed." in new york city, peaceful marches during the day yesterday turned violent as police clashed with demonstrators around the city. in widely shared videos, an n.y.p.d. officer accelerated an s.u.v. into a crowd

to get into china and make something important happen and they've always been known for their customer service and the experience they provide well then we know the trumpet ministration they've been cracking down on chinese companies like wall way we've talked about it time and time again but now the administration is doing more than just that right. yeah that's right you know as john pointed out certainly you know with american express is is certainly has been part of that phase one trade deal but on the other side of that you have the u.s. going in kind of in the opposite direction as you mentioned we've seen not only the crackdown on weiwei but really the trumpet ministration has been cracking down on really chinese companies across the board in fact there's an effort right now to delist all chinese own companies from the u.s. stock exchanges so there's a lot of pushback against china right now certainly and on the political side of things and part of it is to say let's remove chinese influence from american companies and we've even seen it on the social media side where you have companies

some advice communication skills high on the list for companies looking at the moment alongside customer servicehip skills. and you know what? i've always found it helps to smile. good advice, a difficult moment for fresh grads who are out there looking for work back to you. >> also keeping the social media clean, too look at that geoff, thank you >> used to be a smile and handshake. >> more than that. >> when we return, janessa will have an update on when that massive dust storm will hit the u.s. >> and hundreds of thousands of dollars of stimulus checks accidentally september we'll tell you where they ended up d to a world of possibilities. entresto helps improve your heart's ability to pump blood to the body. don't take entresto if pregnant; it can cause harm or death to an unborn baby. don't take entresto with an ace inhibitor or aliskiren, or if you've had angioedema with an ace or arb. the most serious side effects are angioedema, low blood pressure, kidney problems, or high blood potassium. ask your doctor about entresto. or high blood potassium. ♪ ♪all strength ♪we ain't stoppin' believe

they're enrolling people into the program, checking eligibility and there's a customer service.s listed here and alice c coniadi, the office for the public health is on the phone and can ask lots of specifics. so that's one contract. it's the third-party for the health san francisco program. within that program, enrollees have an option to have different providers networks and so -- and being served in those different provide networks that are not just in the department of public health and the healthy san francisco program reimbursing the private providers, the providers of care. if you're enrolled and participating, your employer can make the ordinance which has three options -- well, they can buy insurance for you, just as we have through our own jobs here with the government. also, there's three programs and they can go into a reimbursement account providing contributions into the mra, medical reimburse account that the employee uses for their eligible expenses or opt into the healthy san francisco program and your employer would contribute to support the cost of your partic

so, does recordation engines and all the things the customer service systems and all the things they have really made amazon so successful. i think it's largely been the behavioral value reinvestment cycle getting reinvested into the surface to the service proposition, and i think it is more recently that that has the secondary kind of marketplace. >> host: i was on the microsoft campus this week with a book in my bag. >> guest: thank you. >> host: i'm writing this interesting book. this is microsoft is in a surveillance state of business. and he was very clear he says i believe it is a fundamental human right and you should be able to opt out? we have heard this criticism and reengineered, and our business is to help other businesses and people make more money. they all think of themselves you said to me and other journalists we are a platform. other people build stuff on microsoft. that is until we are. what makes you think that they don't have the same opportunities? >> guest: they could perhaps have the same opportunity but things would have to change, and i think that if you go i

service without the front end of this. it's got to be a top priority right from the beginning. >> thank you. >> i think we have to prioritize the health and safety of your customers the citizens, and therefore to protect them, we also have to prioritize the health and safety, we have a duty to do that to the united states postal service employees. and by doing that, we achieve both of those. we've had these challenges before in this country. back during 9/11 and other times. and i think if anything, we're up to that. and working with the board will be focused on safety. >> thank you. i hope so. and we may follow up with some questions for the record on that issue. let me move to our other nominees too. it's vital that all americans are treated equally in our justice system, regardless of the color of their skin. if confirmed, you will have an important role in ensuring the fair treatment of americans in the d.c. superior court system. if confirmed, what measures will each of you take to ensure that all of those who enter your courtroom are treated equally, and we'll start with mr. robins. >> senator, i think any individual who is honored to sit on a bench as a ju

or that customer service experience, but you have to translate it jobs of the future.: what are the jobs of the future? where do you think the jobs are going to be? rachel: that's a great question. i think they will fit in the three p's. people management, project management and process management. computers and ai are not great at those three things. whether you are managing a person in a management capacity or helping a person in a bedside manner or customer support capacity, those are jobs we don't want our technology to do, we want humans to do. technology can support them but we want humans doing that work. those are the three areas. you see those in technology but also in a wide range of our historically traditional sector. the work is going to look different because we are going to work alongside technology. emily: companies ranging from disney to walmart. disney obviously struggling with theme parks in the middle of a pandemic. walmart has been going gangbusters, especially because of the floods of shopping online. what trends are you seeing from the two differ

training shall be provided to all operators so that person is right in terms of customer service training, we are definitely working with mta in terms of providing the training so that operators can get a better understanding of how to deal with passengers whether they're challenged passengers, mentally disabled at risk or whatever the case may be so we're working with the agents in terms of that and in in terms of deleting after 62 hours it's interesting because we need to make sure the videos are not being deleted after 72 hours. it's a issue of mine in regards fact first policy and program and i'd like everybody to know that mayor is asking for budget cuts, et cetera, and cuts are always at the bottom and i would like everybody to know make it public and public declaration that i would be cutting my salary by 10% if people in the agency would take a personal 10% pay cut reduction in order to help continue to fund the back first program so that is still out there on the table for the agents to consider. thank you. >> time. >> thank you, for your leadership. >> i have six questi

so those recommendation engines and all the things the customer service systems, all the things they have that really made amazon so incredibly successful. i've called it the behavioral data reinvestment model. i think it's more recently that that has gone into the new direction the data is used in this secondary kind of marketplace which we see now as alexis of course being [inaudible] of that effort. >> host: [inaudible] >> guest: that's off your question. [laughter] >> host: i was on the microsoft campus this week, had your book in my bag. >> guest: did you show it to anybody? >> guest: >> host: hey, you know, i'm reading this interesting book that says microsoft is in the surveillance data business. he was very clear he said i believe, microsoft believes privacy is a fundamental human right. we think you should be able to opt out. we've heard this criticism. we've reengineered the screens and windows you can turn them off. our business, microsoft's business is to help other businesses and people make more money. they don't think of themselves as an aggregate. he said this to me w