what was the goal of customer service at robinhood? >> this sounds terrible, but our goal was to answer enough questions so that the customer would hang up. >> reporter: she was not a licensed broker, so, legally, she could not provide financial advice. but she says the brokers robinhood did employ were often too busy to take referrals or field customer complaints. >> there was so little we could talk about when it really came down to the customers' questions. >> reporter: were these people calling and emailing, were they losing money? >> yes. >> reporter: cbs news spoke with five other former customer service workers including one who left the company just last fall who all said robinhood's brokers were rarely available to help customers who needed financial advice. >> if it was really egregious, i would pitch a huge fit. i mean, a fit. put down my phone, put you on hold, start really getting aggressive with my supervisors but how many times a day can you do that. >> reporter: while the company touts how easy it is to trade stocks on t

fulfillment and shipping and customer service.e to have a website that is easy to use, but you also have to build distribution centers like this and have customer service centers. you have to be old shippg products to customers is really important. >> mr. vancleet, we find you in a mall in virginia. in the longer term, do you think that americans will shop a lot from ecommerce and retailers should be worried? >> no, not at all. very many retail stores have successful online stores. so clearly this is the growth for rai sales in all. estion your own chims shopping.what didouthnet and did it >> actually, i bought some videos and cds and i did buy some products from amazon and they were delivered on time as expected. so i had a great shopping experience. >> mr. bezos, what did you buy in a store? >> i always of course buy even half of my books, which is one of the categories that am zone is known for. physical shopping is not going away. >> you think it's because people will want the commonality that being with other people brings. >

what was the goal of customer service at robinhood? sounds terrible, but our goal was to answer enough questions so that the customer would hang up. >>> coming up, a former customer service representative tells us about some of the company's long-standing problems. you're watching "cbs this morning." missing out on amazing. sunosi can help you stay awake for them. once daily sunosi improves wakefulness in adults with excessive daytime sleepiness due to obstructive sleep apnea. sunosi worked for up to nine hours at 12 weeks in a clinical study. sunosi does not treat the cause of osa or take the place of your cpap. continue to use any treatments or devices as prescribed by your doctor. don't take sunosi if you've taken an maoi in the last 14 days. sunosi may increase blood pressure and heart rate, which can increase your risk of heart attack, stroke, heart failure, or death. tell your doctor if you have a heart condition or high blood pressure. sunosi can cause symptoms such as anxiety, problems sleeping, irritability, and agitation. othe

what resources do you think are needed to taxpayer and customer service with interactions with the irs. >> when we referred to as level of service it is very important to, not only the internal services in the agency, but the people of the employees. but obviously to members of congress, as well as to taxpayers. you, know represented in on represented taxpayers. the irs needs to be able to answer the phones and coordinating for people. we have a lot of online and other processes, but at the end of the day, i think many people are comfortable with the ability to get somebody in power and have somebody say that. >> do you agree with the 14% number that that's all that you are answering right now? 14% of the calls? >> no. we have different lines, so i would have to actually get you the real statistics. we have 89 different toll free lines, and so if you're looking at a certain one, it's going to be something. but let me add that the percentages of our phone calls, i'd like to ask people, not specifically but how many coast do you think the irs and irs employees can answer out of ten? the

customers. for some that means always being available no matter the time nor place. >> reporter: virginia business owner buddy smith has a job that's almost more tharn important than the heating and air conditioning services his company provides. attracting and keeping customers. today customers want to call, text, email or send facebook messages to businesses whenever they think about it from wherever they are. >> research shows 70% of consumer also buy from the first business that interacts with them. >> reporter: enter software companies like fresh lime which sell programs that can answer customer questions around the clock. >> what our platform does is it brings all of those conversations and all of those messages into a single inbox. >> reporter: jay bean came up with the idea after texting a plumber he hired before and the plumber never responded to him. >> if they lack the fundamental need, the fundamental components that allow that consumer to interact with them wherever they are, whenever they're there, then they're missing out on 90% of the opportunity. >> reporter: buddy smith says in the past his customer service reps were great at answering and returning calls but were not regularly checking

what resources do you think are needed to improve the taxpayer customer service and interactions with the irs? >> what we refer to as level of service is very important to not only the internal revenue services and agents, but people of the internal revenue service and also to members of congress and also to taxpayers. represented and unrepresented taxpayers, the irs needs to be able to answer the phone and coordinate things for people. we have a lot of onhine and other processes, but at the end of the day i think many people are comfortable with the ability to get somebody on the phone and have somebody say that. do you agree with the 14% number? that that's all that you're answering right now. 14 is% of the calls? >> no, we have different lines so i would have-- i could get you the actual statistics. we have different lines, we have 89 different toll-free lines so if you're looking at a certain one, it's going to be something, but let me add that the percentages of our phone calls, every, you know, i'd like to ask people, not to you specifically, ma'am, but you know, how many calls

that includes customer service health services and the care sector mckinsey says the pandemic has accelerated this shift robots are helping solve problems in the pandemic but could the rollout of automation be going too far. now let's pick up on those themes that susan learned from mckinsey global insight she's one of the authors of that report we mentioned welcome susan now the covert pandemic is pushing automation much faster than it might have come otherwise was the world's labor force ready for it. well the pentagon created a lot of changes that i don't think anyone was ready for but one of the things we're seeing is that companies have to respond quickly and technology to help them do the digital technologies like e-commerce as well hans robotics and a young i help them keep their businesses going and that's going to continue to have long lasting impacts on where the jobs are going to be in the future now can companies be trusted to equip their workforce to adapt to automation instead of simply getting rid of those jobs. well many companies are investing a lot in retraining their workfor

what does customer service peace look like -- piece look like?he modeling they are talking about, it does not free or where aoc started the comments around that. it is part of the overall model. you need to look at the brokerage and say are they compiling -- complying with their best interest obligations? you have to make sure they are giving you the best possible and they stand out. you see the speed of execution, price improvement. you are not allowed to look at what they are paying you, that is how you know they are doing their job. they all have the requirement if they are doing it right, the system works well until they find one that works better. guy: thanks for your time. stay warm, thank you. former e-trade ceo. angela merkel briefing after the g7 call, talking about the fact that multilateralism has taken a step forward in terms of the arrival of the biden administration. it got dinged up during the trump administration. she wants to increase cooperation with china. the g7 wants to increase cooperation with china. that will be a tussle b

landon, many like the song he wrote, he said that he would sacrifice fame 54 good old fashion customer serviceire more people to answer the phone. >> reporter: you would like to be out of a job? >> absolutely. >> reporter: who would disagree, except our on hold expert, who enjoys waiting. >> i get excited. >> reporter: hold on, gets excited. really? let's see how he feels in four hours. steve hartman and family. cbs news. on the road. d tha t overnight dnesday, for some you the news continues, k ck lat for anollow co >>> it's wednesday, february 17th, 2021. this is the "cbs morning news." deadly winter weather. texas remains in a deep freeze, and millions still don't have power as a new storm today brings snow and ice. the desperate measures families are taking to stay warm in the brutal cold. >>> presidential town hall. mr. biden takes questions about the pandemic, when he believes the vaccine will be available to everyone. >>> gop divide. tensions heat up after former president trump issues a scathing attack on mitch scathing attack on mitch mcconnell. captioning funded by cbs >>> good morni

i think-- i would have to say our customer service was fantastic.hink because we were on the west coast, then we talk about--there was a paper system then. there was no computers then, but we had the--we closed-- in san francisco, the markets closed, like, 1:00 in the afternoon. we had all afternoon to clean up our paperwork, as such, and be ready for business the next morning at 6:30, and so we had longer time period to do-- to do our clean-up work and have better customer service. david: so when you wanted to start the company, did you just go down to silicon valley and say to a venture firm, "hey, give me some money, i got a start-up idea"? charles: no, there was nothing like that available to us. i would have to go to friends for a little bit of money. i had some people in ypo who thought my business was great. and that, of course, eventually led to our deal with the b of a. i went to them to borrow money. they liked our business model so much at the time, they decided to try to buy our company, and i came from nothing, as i had mentioned, and s

it has to continue with great design and great customer service and great products updated across theategories. emily: have you had any business owners that said i like owning the relationship with my customers and don't want to give up that power? michael: frankly, those are the ones we would like to talk to the most. the best partners for us, the business owners that will sell or partner to us are the ones that are so emotionally connected to what they built but are running out of runway. it is hard for them to finance working capital and work internationally and do marketing, etc., but they don't want to give up. we have done a few of those where we can help take them to the next level, bring them the resources a big company like ours can bring. we would like to talk to as many of those as possible. emily: let's say you buy up nine of the 10 mom-and-pop shops selling one particular brand of stuffed animal. i'm just thinking, i've got a lot of kids. i've found it to be a disparate experience. there is this last company that does not want to sell out but does not have the power to ta

we know they're known for excellent customer service. apparently, it's internal as well.s a worker who was bicycling to work. and co-workers found out about it. and they found out there was a raffle for the christmas party, and the top prize was going to be a car. so they all conspired that if anyone won they were going to give the winning ticket to her, but guess what. >> what happened? >> she didn't need it because she had the winning ticket. >> wow, that's pretty awesome right there. not bad at all. we know that dream moment came true when bridget's own name was called. wait, did this person, did they give away the car? >> let me -- correction, on air correction. actually, haley bridges, who was a co-worker who found out about the raffle and was trying to help and decided -- >> we got it. >> i'm so sorry. i tried. >> okay, wait, wait, wait. so a chick-fil-a person won the car and gave it to a co-worker, good news tues. there it is. >>> a 70-year-old grandpa became the oldest person to row across the atlantic and raised $1.4 million for alzheimer's there. frank rothwell

the takeover of service sector jobs that goes beyond health care and includes hospitality for customer service teaching and the care sector these jobs which involve a high level of face to face contact an area where humans will once regarded as indispensable. and on to some of the other global business stories making news. japanese factory output grew for the 1st time in 3 months in january and another sign of the country's economic recovery the trade ministry said industrial output rose 4.2 percent from the previous month with production of memory chips cost of machines climbing. meanwhile the u.s. economy grew slightly faster than expected in the 4th quarter with official numbers picking g.d.p. at 4 point one percent but overall it contracted 3 and a half percent due to the pandemic for the full year the biggest drop since world war 2 analysts expect a quick rebound as the vaccine rollout continues. fast fashion chain prime ogg hopes to offload more than 465000000 euros worth of last year's clothing stopped when its shops reopened in england on april the 12th from uk does not offer online re

difficulty of keeping up with record growth and keeping up with customer service.600,000 accounts just last friday. guys, back to you. >> just remind us, kate, what at all does this mean what are they saying about what is supposed to be this multibillion dollar ipo from robinhood. >> if you ask venture capital investors they say this growth is a confused thing and some of the growing pains highlight just that, that they have more customers. and no matter what happens even if they have trading outages like we saw in march some of the restrictions they are able to add more customers i talked to one investor who said that the growth way way outweighed any attribution they see it as a good thing and they all say that the ipo is probably come sooner than you might think based on some of the headlines last week. >> kate rooney, thank for that one. for more on that story on robinhood, be sure to check it out on cnbc.com. >>> coming back to the broader markets, gabriella, you said you like an exposure to the cyclical names. is that also because of valuation or just because

. >> reporter: robinhood has no customer service number, but alex emailed three times to help understand whether he could still offset the losses with another trade. could someone please look into this, he wrote, receiving back nothing more than an automated message. >> and their response was a canned reply, basically we'll get back to you later. >> reporter: what do you do with that thought? >> it haunts me. it really does. >> reporter: later that day, the sheriff knocked on the kearns' front door to deliver the news -- alex had killed himself. >> i lost the love of my life. he -- i miss him more than anything. it's the kind of pain that i don't think should be humanly possible. >> reporter: robinhood says its mission is to democratize finance, bringing younger and more diverse investors into the market. an approach the company highlighted in a super bowl ad. >> you don't need to become an investor, you were born one. robinhood. >> it's the conduct. this conduct is reprehensible. >> reporter: william galvin is the chief financial regulator in the of massachusetts and one of robinhood's

lawsuit accusing it of freezing card holder accounts without explanation, having issues with customer service closing claims without investigation, not extending provisional credit. last night the bank had this to say. bank of america is working every day with the state to prevent criminals from getting money and ensuring legitimate recipients receive benefits. meantime, new federal unemployment numbers this morning, another 779,000 americans filed for new benefits within the past week. that is down from the prior week. then when you add in pandemic unemployment assistance for self employed people and gig workers, that number is well over 1.1 million people out of work over the last week. back to you. >>> i am emily turner at the moscone center. it's been quiet for basically the last year but it's about to get busier. it's going to become one of the city's mass vaccination sites. they've been doing a few vaccinations but nothing on the scale of which they will announce today. that announcement will come at 11:00. the mayor is set to talk about this as well as the fact that the first appointme

is one of those customer service? >> yes. there are extensive underlying scope elements regarding the service to our members in a variety of areas. >> at some future point as a way of explanation, i recognize you had to summarize there, but people, i think our members will be interested in terms of, you know, telephone access to providers, call wait times, responsiveness in case they've got questions. i'm sure that all of those are embedded in that -- i shouldn't say i'm sure. i'm assuming all of those kinds of things are embedded in that, and if this proposal was approved, we may want to, in terms of introducing these plan options, file them around some of the customer service dimensions that we have typically held ourselves to in the system with the existing plans. we expect our plans to be responsive to members' inquiries, to be clear, to not have long wait times on telephone, so on, and so on, so i think if we were to pursue this and approve this proposal with those kind of dimensions, need to be clarify with these kinds o

eligible patients will have to register on the cbs website, their mobile app or through the customer service line. the goal is to give out 20 to 25 million shots per month nationwide. governor newsome said today he believes public schools can safely reopen with the proper safety measures in place and. earlier today on the four state superintendent of public instruction, tony thurman said schools may be able to reopen with out all teachers being vaccinated. there's no question of the vaccine would make a difference, and i you know, i believe that the cdc is referencing new studies. that have shown that at many district's in parts of the country have found ways to keep the spread of coronavirus small on campus when they use face masks and they used social distancing. superintendent. thurman also says he is confident most students will be back in the classrooms before the end of this school year. and just yesterday, the state announced that in person instruction can now resume at schools in five bay area counties for grades k through six. those counties are alameda, marin, san francisco, san ma

the customs service gave several warnings about the potential danger but nothing was done almost $200.00 people died in the massive explosion and another $6000.00 were injured. nuff said i'm hoping that it can be the end of yet but there's so much come up that i'll get back up to those that missed. out on the. mob but. it's tough because you get. out to keep the amounts going to have it in effect here. the minister made the location for defection i don't but it would be a donation that came in the name of this would be you decide. this cultural once stood in beirut's polish but recent events forced the artist to find a new hiding place for it that's unlikely. but the da has if given enough top. that it is not to say he said. this was melvin before the poulter explosion she hosted a lebanese t.v. show young and vicious she had great plans for her future. make up for it. my 1 focus right. now with the. submarine trainees and. she. should anyone out specific. want to track down korea and whether just not the loss of a huge south park how did that part. 5 and 7 and why did it hurt that much

the material had been confiscated 6 years earlier and kept at the poll to have a sense of the customs service gave several warnings about the potential danger but nothing was done almost $200.00 people died in the massive explosion and another $6000.00 were injured. enough said i'm proud that i was here to be an idiot because i'm one of them not that i'll back up. no shot that missed. half of the. mob but. if it passes again i'm just looking at the what's going to have it and if it here. minister made the location for defection i don't but it would be an additional demand the name of this would be you. discover one student beirut's polish but recent events forced the artist to find a new hiding place for it that's unlikely. but the da. da da. da da. da da but that is not to say if you said. this was melvin before the porter explosion she hosted a lebanese t.v. show young and vicious she had great plans for her future. makeup is that it for a. month 1 focused that. said brain training is modern she. for anyone out of the civil. war i'm sure i've found korea and done what you know not the loss

up the material had been confiscated 6 years earlier and kept at the poll to have assess the customs service gave several warnings about the potential danger but nothing was done almost $200.00 people died in the massive explosion and another $6000.00 were injured. nuff said i'm proud of that. to be an idiot but there's so much the culture some of that i'll leave that up to those that let. that happen but the. mob that. i. believe what's going to have any. minister made the location for defection i don't know but it would be beneficial to them in. this cultural once stood in beirut's polls but recent events forced the artist to find a new hiding place for it that's unlikely. but the da da da da da. da da da. da da da but that may not say you he said. this was melvin before the port explosion she hosted a lebanese t.v. show young and vicious she had gray. plaids. make. them look at past. senate. and stand i'm going to find an incentive. should anyone out specific. want to track down the korea and whether. the last i heard that part that part was how far i have observed and what it is that rus

the material had been confiscated 6 years earlier and kept at the poll to have a sense of the customs service gave several warnings about the potential danger but nothing was done almost $200.00 people died in the massive explosion and another $6000.00 were injured. enough said i'm proud that i was here to be at this moment because of the love that i know that the militia that has done that job. the. mob. if it passes again i'm just looking at the what's going to have it and if it here. minister made the location for defection i don't but it would be an additional demand the name of this would be. discussed once stood in beirut's polls but recent events forced the artist to find a new hiding place for it that's unlikely. but the da is. up. soon. but that is not to say he said. this was melvin before the poulter explosion she hosted a lebanese t.v. show young and vicious she had great plans for a future. make up for a. 1 focus that. is already. set brain training and. she. should anyone out specific. want to track down the crow and whether just not for the loss of a huge south park part. 5 and

chris: we've been watching the state of customer service in 2020.e compares to hundreds of people we polled in a national survey. and a big warning about those little qr codes. we'll explain the risk and help you spot dangerous fakes. chris: good evening, and welcome to our, "nbc bay area responds" special. i'm consumer investigator chris chmura. since we started "responds" in 2016, we have helped viewers like you save or get back more than $4 million. we do that by speaking up when viewers aren't getting anywhere on their own, and that was the case with several families in the czu fire zone. that's the fire that burned for weeks in the santa cruz mountains.

up the material had been confiscated 6 years earlier and kept at the poll to have assess the customs service gave several warnings about the potential danger but nothing was done almost $200.00 people died in the massive explosion and another $6000.00 were injured. enough said i'm proud of that. to be and yet there's so much about the culture of the mug that i'll back up the nose that led. up to the. mob that. it. should be the what's going to have it any. minister made the location for defection i don't know but it only came in early numbers you. once stood in beirut's polls but recent events forced the artist to find a new hiding place for it that's unlikely. but the da da da da da. da da da. da da but that may be a nod and say you he said. this was melvin before the poll to explosion she hosted a lebanese t.v. show young and vicious she had great. plans for a future. that is for. sure. because the senate has said it will with this insanity said ryan trainees and. she . should anyone out specific. want to track down the crow and i thought why did you not fuck the last time a huge south par

the material had been confiscated 6 years earlier and kept at the poll to have a sense of the customs service gave several warnings about the potential danger but nothing was done almost $200.00 people died in the massive explosion and another $6000.00 were injured. nuff said i'm proud of that. city and yet there's so much about the culture of the mug that i'll back up the nose job that was done. up to the. mob but. if it. actually could be what's going to have it any. minister made the location for defection i don't know but it would be beneficial to them in my lane as you. once stood in beirut's polls but recent events forced the artist to find a new hiding place for it that's unlikely. but the da. da da. da da. that it is not to say if you said i was. overseeing. later that day. this was melvin before the porter explosion she hosted a lebanese t.v. show young and vicious she had great plans for a future. breakup is that israel. come up. with this and it has. to with this insanity said ryan twenty's and. she. for any amount specific. we're not sure i've found and i thought why did you not h

having issues with customer service line, immediately closing claims without investigation, and not extending provisional credit. the bank had this response, bank of america is working with the state every day to prevent criminals from getting money and ensuring legitimate recipients receive their benefits. while the vast majority of unemployment fraud is committed by those filing false applications, when fraudulent transactions occur on benefit cards, we review those claims, and restore money to legitimate recipients. >>> tomorrow morning, sacramento, the assembly members are set to announce some new reform measures aimed at improving the edd. today, lawmakers grilled the agencies new chief on an audit which found edd ignored multiple warnings, while more than $10 billion was lost to fraud. kpix 5 has been investigating edd fraud for months, now, and you can see all our reports at kpix.com/eddfraud. >>>sf bay area venues in mass vaccinion sis. oaand coliseum. the state is partnering with the biden administration and fema to open the coliseum site by factory 16th. the goal is to administer up

the material had been confiscated 6 years earlier and kept at the poll to have a sense of the customs service gave several warnings about the potential danger but nothing was done almost $200.00 people died in the massive explosion and another $6000.00 were injured. nuff said i'm proud of that. to be an idiot but there's so much about the culture of the mud that i'll back up the nose that let me down but that would not be. my little bit of a little bit dicey. let's look at the what's going to have it and he said he. minister made the location for defection i don't know but it would be beneficial to them in a lameness would you. discover. once stood in beirut's polls but recent events forced the artist to find a new hiding place for it that's unlikely. but the da is. a must stop. this invasion. of suits at the top of that pay a not say he said. oh i see shades are not the issue. this was melvin before the port explosion she hosted a lebanese t.v. show young and vicious she had great plans for her future. makeup is that if i look. up this trail. and walk. around with this in it i. will wear thi

service would resume. a few days later u.s. treasury announced an extension of the usual april 15 filing deadline to july 15 and that three month extension gave both us and our customers the additional time we needed to safely resume our in person service in june but only at our sites which were not located at libraries. while following the established preventative measures like masks, and sanitizing tables between clients in order to keep everyone reasonably safe from the virus. when planning for the current tax season our national office developed several new methods of delivering our service in addition to our traditional in person methods and all of the new delivery methods emphasized safety by featuring limited to know in person time with our clients. in most cases the time not been spent in person with clients has been shifted by greater reliance on technology like scanning, e-mailing, et cetera. while most of my volunteers are willing to freely donate their time via our in person delivery methods very few have expressed interest in any of the new virtual delivery methods. all of the new methods require greater volunteer time efforts and knowledge to prepare eve

the material had been confiscated 6 years earlier and kept at the poll to have a sense of the customs service gave several warnings about the potential danger but nothing was done almost $200.00 people died in the massive explosion and another $6000.00 were injured. enough said i'm proud that it can be and yet there's so much about the culture of the mob that i'll back up the militia that much. but not the. mob but. if it costs you get alice looking at the what's going to have it in effect here. the minister made the location for defection i don't know but it would be the man. you. once stood in beirut told but recent events forced the authors to find a new hiding place for it that's what they did. but the da da da da da. da da da. da da but that may not say you he said. this was melvin before the pole to explosion she hosted a lebanese t.v. show young and vicious she had great plans for her future. makeup is that it fred. brownwood in the senate i will read to him in standing on the sideline trainees and. she. said anyone out there civil crop or a true account korea and i thought what a joke

having issues with customer service line, immediately closing claims without investigation, not extending provisional credit. last night the bank had this to say. bank of america is working every day with the state to prevent criminals from getting money and ensuring legitimate recipients receive benefits. vast majority of unemployment fraud is committed by those filing false applications, when fraudulent transactions occur on benefit cards we review the claims and restore money to legitimate recipients. muipinvestigating red edd fraud for months. see all our reports at kpix.com/eddfraud. >>> i am anne makovec. let's go live to oakland. the city is facing new lawsuit, california grocers association filed a federal lawsuit against the city and montebello challenges ordinances that the city has approved mandating extra $5 an hour in extra pay for grocery store employees. it is called hazard pay or in this case hero pay basically because essential workers keep serving the stores during the height of the pandemic. this in oakland specifically applies to stores that employ more than 500 people

this is a customer service department, we take care of the people who send us to represent them. with that, i would love to see us all get on board and say let's take care of the blue take care of the whole country and let's do things to help them get the money they deserve. thank you and i yelled back. chair neal: i thank the delman. this is a good amendment. i think we are concerned it might be in violation of the byr d rule. in addition, i think if we refine this carefully, we might be able to do this on the special calendar. some of it could be repetitious. my understanding is the irs's trying some of this now but i hear you loud and clear on the point you're making. we could have a vote which i think is unlikely to pass, but -- let me recognize the gentleman from pennsylvania. >> before i go forward -- in the time i've been in congress, there are certain people you can work with on almost anything and i would hope we can stop seeing r's and d's and start seeing we's. i work with republicans and democrats and some of them are disassociated and think we are all bad. something

and i want to start by saying customer service is fundamental to everything that we do, and it's one of the areas where we're investing the most we have customer service centers in a number of states, colorado, florida, texas, and arizona. and we're looking to expand aggressively. >> you have a call center that i can call a 1-800 number if i'm having trouble in the middle of the trading day. >> we do offer, congressman, live phone support in app for certain use cases. we're expanding nathat as fast we can we mentioned advance options cases as well as account takeovers which typically happen through a customers' e-mail, personal e-mail who's been compromised and the feedback has been great, and we're looking to expand the live phone channel iu e-mail channel >> thank you, that's helpful and on the subject of margin and options, you've talked about that today, but, you know, i spent 40 years in this business and have been the general securities principle in this firm, and the issue of granting margin and option approval to retail clients is always an important issue. you've addressed t

the material had been confiscated 6 years earlier and kept at the poll to have a sense of the customs service gave several warnings about the potential danger but nothing was done almost $200.00 people died in the massive explosion and another $6000.00 were injured. enough said i'm proud that. i was here to be an idiot because i'm one of them other than. that the nose job that was done that got the. mob that was it was you get. out. it could be what's going to have it and if it here. minister made the location for defection i don't but it would be an additional demand and they numbers would be. discussed once stood in beirut's polls but recent events forced the artist to find a new hiding place for it that's unlikely. ah but the da is. up. a lot. of suits at the top of what the f.a.a. did not say he said to. oversee schlager are not the issue. this was melvin before the port explosion she hosted a lebanese t.v. show young and vicious she had great plans for her future. makeup is that is. my focus that. this is. where they. said brain training in a modern era she. should anyone out specific. o

up the material had been confiscated 6 years earlier and kept at the poll to have assess the customs service gave several warnings about the potential danger but nothing was done almost $200.00 people died in the massive explosion and another $6000.00 were injured. nuff said i'm probably more likely that it could be the end of yet but there's somebody up the bunch of them up but i'll keep that up to those that missed. that shot the. mob that. it. was looking empty and what's going to have any federal. minister made the location for defection i don't know but it would eventually come in and they know most would be. discovered killed once stood in beirut cold but recent events forced the artist to find a new hiding place for it that's unlikely. but the da da da da da. da da da da da. da da da da but that may not say you he said. this was melvin before the porter explosion she hosted a lebanese t.v. show young and vicious she had great plans for her future. makeup is that it fred. shelby and the rocket powered. foundry christensen there is a word to him in standing on the submarine trainees and

the material had been confiscated 6 years earlier and kept at the poll to have a sense of the customs service gave several warnings about the potential danger but nothing was done almost $200.00 people died in the massive explosion and another $6000.00 were injured. enough said i'm proud of that. to be and yet there's so much the culture of some of that i'll back up the militia that led. up the. mob that. it. should be the what's going to have it and the federal. minister made the location for defection i don't know but it would be the man. you . once stood in beirut told but recent events forced the artist to find a new hiding place for it that's unlikely. but the da has been given enough top. that maybe a nod and say if you said. this was melvin before the pole to explosion she hosted a lebanese t.v. show young and vicious she had great. plans for a future. break i'll be satisfied that. monk 1 how to stretch. and walk upright and norm brown wouldn't know how christensen it. will read to him in standing on the sideline trainees and. she. said any amount specific. or not true i've found the c

the material had been confiscated 6 years earlier and kept at the poll to have a sense of the customs service gave several warnings about the potential danger but nothing was done almost $200.00 people died in the massive explosion and another $6000.00 were injured. enough said i'm proud that it can be ended yet that there's somebody up the culture of some of that i'll back up the militia that has done that up to the. mob that. if it. can be what's going to have an effect here. minister made the location for defection i don't know but it would eventually come in early numbers would be. discovered chilled once stood in beirut's polish but recent events forced the artist to find a new hiding place for it that's unlikely. but the da has been given enough top. that maybe a nod and say if you said. this was melvin before the poll to explosion she hosted a lebanese t.v. show young and vicious she had gray. plans for a future. that is for. 1 sure. and the market price. because the senate has said it will with this insanity said ryan twenty's and. she. should anyone out specific. want to track down t

excise and by germany in 1938 the young was already anti semitic signed says it was rife in the customs service with alloys worked. hitler though hated the civil service he wanted to suppress his father and rebelled against the life he was expected to lead in that time most rebellions were to the right now you move even further to the right if the father was a german nationalist like hitler's then the son becomes an anti semites. and this if. it was family lived on this farm for just 2 years they moved 18 times father and son were restless and without ties according to sound creba. only briefly attended this simple village school far from the influences of a sound group one more small part of the young early life part of the parcel of his murderous descent into moral ruin. good design has to be elegant beautiful even but for it to be successful it also has to be functional and in the case of say a chair it should be comfortable to design a star hyundai manages to tick all these boxes or more with his designs and that's why they are source after why stablished names like tonette rozental and man

and by germany in 1938 the young was already anti semitic signed cuba says it was rife in the customs service were alloys worked. hitler though hated the civil service he wanted to suppress his father and rebelled against the life he was expected to lead at that time most rebellions were to the right you move even further to the right if the father was a german nationalist like hitler's then the son becomes an anti semites. and this is. hitler's family lived on this farm for just 2 years they moved 18 times father and son were restless and without time his according to sound greeba. only briefly attended this simple village school far from the influences of a sound group one more small part of the young hitler's early life part of the parcel of his murderous descent in tomorrow ruin. good design has to be elegant beautiful even but for it to be successful it also has to be functional and in the case of say a chair it should be comfortable to design our stuff and dietz manages to tick all these boxes and more with his designs and that's why they're our source after our stablished names like to

-based customer service team can help find one that fits you. to learn more, visit www.consumercellular.tv. additional support has been provided by: and by: and by the corporation for public broadcasting, a private corporation funded by the american people. and by contributions to your pbs station from viewers like you. thank you. >> sreenivasan: good evening, and thank you for joining us. early this morning, the democrat-controlled house of representatives passed president joe biden's $1.9 trillion covid- 19 relief package. >> the bill is passed without objection. the motion to reconsider is laid upon the table. >> sreenivasan: the bill, known as the american rescue plan, passed 219 to 212 on a near party-line vote two democrats voted no along with all republicans. the bill is the third stimulus package approved by the house since the start of the pandemic. it includes $1,400 stimulus payments to individuals who make less than $75,000 a year, or couples making less than $150,000. it extends federal unemployment benefits through august and incre

and by germany in 1938 the young was already anti semitic signed gruber says it was rife in the customs service were a noisy hitler worked. hitler though hated the civil service he wanted to suppress his father and rebelled against the life he was expected to lead is at that time most rebellions were to the right you move even further to the right if the father was a german nationalist like hitler's then the son becomes an anti semites. and this if. it was family lived on this farm for just 2 years they moved 18 times father and son were restless and without ties according to sound greeba. only briefly attended this simple village school far from the influences of the sound group one more small parts of the young early life part of the parcel of his murderous descent in tomorrow ruin. good design has to be elegant beautiful even but for it to be successful it also has to be functional and in the case of say a chair it should be comfortable to design a stuff on dietz manages to tick all these boxes or more with his designs and that's why there are source after i stablished names like tonette roz

-based customer service team can help find one that fits you.o learn more, visit www.consumercellular.tv. additional support has been provided by: and by the corporation for public broadcasting, a private corporation funded by the american people. and by contributions to your pbs station from viewers like you. thank you. >> sreenivasan: good evening and thank you for joining us. the senate voted today to acquit former president donald trump on one article of impeachment. the charge was that he incited insurrection causing a mob to attack the u.s. capitol on january 6. >> the respondent, donald john trump, former president of the united states, is not guilty in the article of impeachment. >> sreenivasan: 57 senators voted gulty, and 43, not guilty. but two-thirds of the senate, 67 votes, was needed to convict. seven republicans joined the senate's 50 democrats in voting guilty. after the vote, senate minority leader mitch mcconnell said he voted not guilty in part because mr. trump is no longer in office but he strongly condemned the former presi

peloton has cut back on marketing and doubled the size of its customer service operations to address what in some cases are months-long wait times that have prompted many customers to rail against the company on social media. demand for peloton bikes continues to surge from people wanting to exercise at home during the pandemic. those are the latest headlines from friday from cnbc. laura and cierra, it's been a while since i've really worked out but the poloton might be the case that would change things up for me if i get one at home. >> it's on my wish list. >> there you have it, tom, go be healthy. love it. thank you. >>> the pandemic is increasing the need for a camp fire favorite. hershey's says demand for aas with an increased number of covid-19 cases. maybe people needed some comfort. hershey's ceo tells cnbc families were likely seeing pleasant activities to take part in during the pandemic. retailers have been wise to the trends stocking up early on candy for valentine's day and easter to make sure they have enough supplies. got to check my candy bowls around here. >>> and sma

after not getting anywhere with customer service, epstein decided to spend $10,000 to release ads in the wall street journal, addressing at&t's ceo directly. >> he just said well, there's only one way of getting through to them, and so i said, let's put in and to the wall street journal, in the new york city edition, that will reach the investors corporations. they don't listen to the homeowner on the street. they listen to the press. they get the word other people are not happy. >> at&t confirmed someone reached out to him just the other day. he says he does not have faster internet yet but he is hoping it comes soon. >> that squeaky >>> a group of travis air force base members is now the newest space guardians. today they signed an oath to enlist and begin their transfer to the u.s. space force. here is look at the ceremony. the airman will now be changing jackets getting new name patches, joining a team of about 24,000 personnel from different parts of the world. >> i'm very used to moving. this is my 60th assignments. it is very exciting. we are in a branch of service that is all