: trooper mike cutone.to see you, sir. >> stahl: ...and eventually began developing sources and tips. >> cutone: we're not just using bad guys for information and getting information; we're using the other 99% of the population that live there, winning them over. they become our eyes and ears. and the floodgates have opened for criminal information that we can go after now. >> stahl: the floodgates have opened? >> cutone: yes, they have. >> stahl: that much? >> cutone: yes, that much. myself and the other troopers, my phone is ringing constantly every day, either text messages... they'll send me pictures of where they located guns. they'll send me e-mails of who's selling drugs. >> stahl: one of the keys to building trust in iraq, cutone says, was having his counterinsurgency team move into the town, sending a message: "we're not going away." yeah, but eventually you drive off. >> cutone: we do drive off, but when we drive off, we've given them a template on how to control their town independently and witho