on this so-called cybermonday, which i hate, why cybermonday may be dead.andy is on the other side of the world, so we're joined by the talented michelle lee. ten years ago today i think we maid our debut. babies. babies, by the way. >>> let's get a check on where we stand. dow jones industrial average losic some steam. still within range of its biggest yearly -- and larger annual gain on record the now down 28 points. the broadest gauge of the mark. brian? >> i love saying happy cybermonday. it makes it seems like it's an actual real day, instead of something created about i real mark marketers. either way, about 70% have high-speed internet at home. when was the last time you heard this sound -- amazon saw more than 300 orders per second on this day last year. how exactly do they keep up with that demand? courtney reagan is all the way out in phoenix, arizona. courtney? >> reporter: that's right, brian. this fulfillment center covers 1.2 million square feet. on "power lunch" we showed you where the merchandise comes in, it's the inbound area to receive it

big day for cybermonday.lack friday sales for the weekend actually a little bit down in terms of the brick and mortar sales. >> a lot of us will be searching on line for holiday sales taking advantage of cybermonday deals. i'll wait until i get home tonight. you may have more time however than you think to get those discounts. you don't necessarily have to rush in today. business technology reporter david louie story. >> the discounts alone catch your eye especially ones as high as 50%. but the cybermonday count did you know clock is sure to get your adrenalin pumping as the deals come to an end. >> are you motivated by the 20, 30 percent deals they put on line. >> absolutely. savings is savings. >>reporter: however some on line retailers are extending cybermonday through wednesday. and maybe you won't notice the fine print if shopping on smaller screen. there is a big shift since thanksgiving to mobile devices. >> we saw mobile traffic for on line sales hit 40 percent over 40 percent for the first time drivi

instead, buy clothing and shoes on cybermonday.f clothing and shoe retailers. don't want to get burned from phony cybermonday deal websites, visit cybermonday.com before you begin shopping. the site promoted by the national retail federation and will post hourly specials and exclusives from your favorite online retailers. one of the biggest don'ts, don't click that purchase button without making sure the site you're shopping at is secure. check the address for https, s means secure. that means the site is protecting your credit card information. one more do for your cybermonday shopping, do know the return and exchange policies for any online retailer you shop. fairfax county's office of consumer protection says know how many days to return an item and who covers the cost of shipping in case you need to make an exchange. one more thing about if you feel like being charitable the day after cybermonday is dubbed giving tuesday. a day to give back in the midst of the holidays. for information on giving tuesday and cybermonday, visit u

but today's your day. >> cybermonday. >> cybermonday.hat shopping for you. >> we will talk about it later on. let's get to this, though. investigators are looking to whether speed may have been a factor in the trail train derailment in new york. >> they have recovered the so-called black boxes which will provide valuable information. marci gonzalez is joining us from the scene of the crash. good morning. >> reporter: we're told ntsb investigators could interview the conductor of the train today at the earliest. meanwhile, you can see, they are using spotlights so work can continue overnight. a nightmare early morning train derailment here in new york city. >> it was like a movie scene basically. >> reporter: seven passenger train cars careening off their tracks, two toppling on their sides throwing some of the 100 on board from their seats. >> the next thing i know two people across the train come flying at me and fell on top of me. >> the metro north express train left from manhattan's grand central terminal. 7:20 a.m. it derailed. inve

are you partsing in cybermonday?to shop online, 35% say i'm holding out for better deals. 16% say i hate these people -- i already completed my shopping. >> cybermonday, what is it? >> it's supposed to be the monday you were to go back to work when you have your computer. first of all, i want to know, when are we going to call it cyber? >> i still say cyber, but i'm old cool, this is in theory because at work you had a faster connection, right? you came back from the weekend and said, okay, i still have dial-up at home, but here i can download pages quickly. >> i'm in the third camp, the one that feels there will be, mark my words, better deals as you approach december 25th. i'm holding out. i think i'll find stuff for a lot cheaper. >> i think shoppers -- i think we'll see more downing. >> i this this whole conseat you must shop on black friday or must shop on your computer on cybermonday, i think americans have gotten way beyond that. they realize that all of this holiday shopping season began three, four weeks ago

cybermonday is today.ears i said this was a fake holiday invented by the retailers to get more sales after black friday. this year, i think cybermonday will prove it's legit. look at that. 1.77 billion in sales and that would be a 13% jump from last year. >> this is the first official real cybermonday? >> it's the first official real cybermonday. >> happy cybermonday. >> i have not accepted it until today. >> a roman sanctioned holiday. >> not sanctioned but accepted. i will accept it. look. the packages are likely to be delivered by u.p.s. or fedex or in the mail. amazon ceo jeff bazos wants to start delivering packages used in drones. you see them in war and spying now. amazon is developing what is calls octo copters. it was delivered on "60 minutes" last night and he calls it amazon prime air. he wants to sell anything five pounds within 30 minutes. like ordering a domino's pizza. don't expect a drone to be dropping this at your doorstep any time soon. he says it's a development and research idea right

immune to cybermonday and demand discounts. now, if you buy something over the holiday weekend and you're already thinking of returning, or maybe get something at christmas time you want to give back, we have our expert barry gibbons to give us advice. and so here is what typically happens. you have a lot of markdowns, i'm worried that return policies will be tougher than ever. >> they are pretty tough, but we have extended return policies for the holidays. with amazon, you have until the end of january to return it. gerri: okay, so they do try to help us to. >> guesstimate you try to be a little bit more generous. staples gives 15 extra days, target is 45 days, you may have a short window for the electronic returns the. gerri: at the end of the day when we are talking about the retailers who are most persnickety about taking things back. >> this is a 9 billion-dollar a year problem. this is when you go to a fancy store. you buy a dress, you wear it to a fancy party. you return it with the stains or whatever the ccse may be. th

. >>> cybermonday clicked with shoppers.e latest numbers show that sales were up 19% over last year and they could go higher before the night is over. a third of the sales is done on mobile devices up 61% from last year. this cybermonday could be the biggest online shopping day in history. and that success has some retailers already considering turning cybermonday into cyberweek next year. >>> is it the next big thing? your holiday gifts delivered by a drone? amazon.com is pushing the envelope. but will the feds approve it? >> a drone soaring over a field, landing at a home and dropping a package ordered just 30 minutes earlier. c amazon.com is testing. reaction on twitter was immediate. a disaster waiting to happen. one user joked that having your stuff shot down is cooler than being stolen from your porch. the faa has a ban for commercial use of drones. despite the ban, drones are in widespread use. the entire property from really their computer. >> reporter: they have farmers spray their crops and hollywood is putting the

it doesn't get the same buzz as cybermonday, but the deals have been just as good in previous years.ark december 18, that is free shipping day. hundreds of retailers will participate and every delivery is guaranteed by christmas. for procrastinators, december 21 is just for you. it's super saturday because retailers rake in big bucks and super saturday marks one of the last big days for stores to clear out their holiday inventory. you can get a ton of discounts on a bunch of stuff. all right, what about batteries? all those batteries you need to power up the toys, you'll get jan. consumer reports tested 15 kinds of aa, lithium and alkaline batteries on a test rack to measure just how long they would last in flashlights and digital cameras. the toys r us ultra delivered 4 hours of flashlight time and 49 shots for digital camera, but the energizer ultimate lithium rated tops for these devices. and for toys that are used less often, i should say, the duracel proved the best alkaline at half the price. >> don't you think toy companies have a deal with the battery companies? >> hours of t

overall, cybermonday sales were up nearly 19%. >> what did you get me? >> mobile device has accounted for 20% of the online shopping traffic. that is a 61% increase over last year. that is big time. in the meantime, amazon and target and walmart are stretching cybermonday deals throughout the entire week. we will have more from christine romans in "money time" the next half hour. do you know why i went shopping? >> why? >> i was upstairs and somebody who will remain nameless, indra petersons was doing all of our shopping and saying cybermonday is the way to do it. she said i'm stuck at work any way. >> though, she loves her job. >> she does but during her break she was shopping and she gave me really great tips. you look at people's pinterest to see what they want for the holidays. isn't that great advice? >> it is great advice. >>> 8 minutes after the hour. >>> coming up for us next, violent protests in the streets of ukraine. hundreds of thousands of people threatening now to overthrow the government there. we are live after the break. >>> a man killed

. >>> americans left their fingers do the shopping on cybermonday. a 20% increase from last year. shopping on mobile devices added to the sales. >>> new surveillance video of the crash that killed paul walker and his friend. you see two trees just disappear behind the wall. if you watch carefully, you'll see small puffs of smoke that turn into black clouds. friends say they were test driving a porsche to find out why it was stalling. >>> the waters off mowy were -- maui were reopened today. a man was chi acing -- kayaking when a shark bit his foot. this was the 13th shark attack in huwiey this year -- hawaii this year. >>> a remarkable survival at the bottom of the atlantic ocean caught on tape. >> it's alive. okay. keep them there . >> reporter: a diver expecting to find only bodies is surprised when a hand grasps his. a cook survived for three days by breathing in an air pocket. this is video of the rescue off the nigerian coast. the cook says he recited prayers while waiting for help. >>> drivers going to sfo have a new way to beat stress. the wag

the problems, on cybermonday.n millions of people logon to website operating from the private sector. amazon.com can handle 2.7 million visitors per day were 8million per month. ebay gets 4 million per day. 120 million per month, even kayak.com gets more than 50,000 visitors per day. more than 130 million americans plan to shop onli at some point today. their user experiences will mirror the obamacare website despite the vast traffic differences. cybermonday is expected to genera $2 billion in sales. in the meanwhile, retail sales dropped to got off to a slow start over the thanksgiving weekend and downnearly 3% from year a year ago o 57.4 billion. their reports of brick-and-morr sites at a texas wal-mart that led to disorderly conduct citations for two women. on wall street, stocks finishing lower, the s&p down five points, the nasdaq lost 15 points. and raising as much as $2.4 billion, making it the biggest hotel ipo in history. the author of 100 million shares. in the company's ipo, goldman sachs and deutsche b

cybermonday. the dew point at 33. winds are very calm so not really dealing with a wind chill factor. 36 in frederick. 39 in gaithersburg. 36 in winchester and culpepper at 39-degrees so a little bit above average in terms of temperature to start the day but we will end near the seasonal averages. upper 40s and lower 50s. air is nice and mild. you can see this bubble across the plain states. that is going to be headed our way so we have a nice warming trend. if you didn't get the holiday decorations over the weekend, this is a great tweak do that because it is comfortable and relatively calm. a warm front up to the north, these will be working to bring a fair amount of cloud cover throughout the day today. the big story across the country, a powerful storm moving across the rock reese, that will dive down to the southern rockies and head to our neighborhood by next weekend. in the meantime, a mix of sun and clouds and more cloud cover than sun throughout the day. high temperatures in the upper 40s to around 50 degrees

. >> those cybermonday deals could cost you more than you expect. what you may not realize you had to do before you checked out. ,,,,,,,,,,,,,,,, before cyber monday deals a over... but sales are well their >>> a couple hours more before cybermonday deals are over. but sales are well on their way to breaking records this year. early numbers show that online shopping is up by more than 20% today compared with last year. online sales are estimated to top $2 billion according to ibm benchmark. nearly a third of all online shopping was done by smart phones or tablets. >> did you score any big deals today online? hope you didn't forget to add the tax. a new state law that took effect last year requires you to pay sales tax for online purchases, even if the retailer doesn't add it on up front. >> regardless of whether they charge, you actually have to pay the tax if it's not a sales tax at the time of purchase, you are supposed to keep your receipts and pay a tax at the end of the year. not a lot of people do that. >> stores say they are losing business b

. >>> did you spend part of this cybermonday shopping online? how soon do you need those packages? amazon is experimenting with same-day delivery and as bruce leshan reports, they are considering a delivery system that could get your packages to your door in just a half hour. >> let me show you something. >> oh man. oh my god. >> critics called sunday night's 60 minute story on >> this is, these are octocopters. >> he did break some news. >> we are talking about delivery here. >> there's an item going into the vehicle. i know this looks like science fiction, it's not. >> unveiled its experiment &tall delivery drones. prime air. amazon hopes within the next four to five years, to deliver up to five pound packages in a half hour to anywhere within ten miles of a warehouse. >> these are -- you give them instructions of which gps cured cured that gpscoordinants. we have been unable to really use it. both because of legal restrictions and because of d.c.'s no fly zone. amazon would have to deal with the faa's drone restrictions and then there are questions about safety. >> imagine one

it's coming on the busiest shopping day for them, cybermonday.technologywise to be able to do this today, even. the regulations are a long ways off. the regulations they're even talking about unmanned vehicles for the next five years, the ones that mr. bezos mentioned are more about ones that are piloted. these are supposedly autonomous vehicles. these are far off. >> is it practical? is this the way we're going in the future? it seems excite for some, even though there's some privacy and safety risks. >> it's feasible, obviously mr. bezos is a better businessman than me. whether or not it's going to be practical and makes money is yet to be seen. i think it's beginning to be a long, long ways off before autonomous, completely unpiloted vehicles are able to move through cities and deliver packages. it's not even on the horizon yet. >> really? you think it's that far off? >> right now what they're talking about as far as the rules and regulations, they all mention they'll be the piloted version. one person will be sitting somewhere and flying one

up more than 20% compared to cybermonday last year. are you participating?he question on gerriwillis.com. 76% said they are not doing it. finally, the phrase occurred to me after a report from the white house. he obamacare bsite is showing what they believe is dramatic progress. it's like the green energy program or the postal service. why are people still getting error messages? why is the website not complete? why are insurers trying to bypass the website? in fact, it still has a long way to go in the meantime, wal-mart handled 400 million users on thanksgiving day. i've hundred times more than the obamace website. last cybermonday, amazonom processed more orders last year than this year. and things are getting better just in time for you to realize that you can't keep your doctor. that's it for our "willis report." thank you for joining us and we will see you right back here tomorrow. lou: white house officials sisted that they met their self-imped deadline to fix health care knockout and they claim that it's working smoothly for the majority of users on

. >>> sib cybermonday coming earl will on one site.g out deals at midnight. they post one new deal every ten minutes. promoting bigger sale items like half off big screens and 80% off jewelry. to keep you on the site, a countdown telling you when certain item s will be discounted next. showing online visitors how close each product is close to selling out. >>> after black friday and cybermonday comes a different tradition, giving tuesday. movement started last year and pushes communities to come together. last year more than 2500 organizations participated raising $10 million in donations. tweet out what you're doing with #givingtuesday. >>> good idea. >> hopefully through the holiday season. isn't that what it's all about? >> i did notice people with trees on top of the cars. looks like decorations under way the unofficial/official weekend you put up the tree, hang up decorations once thanksgiving comes to an end. today the better day weatherwise. if you did put it off until today you lucked out. temperatures warm somewhere more sunsh

but it's the amount that the average person is spending and cybermonday is a different story.e have been collecting the offers, retailers have been getting very aggressive and so efficient. people are having more confidence to shopping online and getting products before christmas and that's driving more sales online. neil: the argument is that more and more are veering with online purchases and that will maybe save the retailers. you agree? >> i agree that we will see more people doing this online. but so what? it's a lot easier to shop from your phone or an ipad today. retailers have gotten more savvy about that. but what we have learned is that cybermonday, black friday, those don't translate to the rest of the shopping season and we are not going to learn that much in the first place. so what does it tell us about the consumer? they are being very savvy about the way they shop. but looking at the consumer, the consumer is still a little bit in trouble. we have over 50 million people on food stamps and we have a lot of people out of work still. we have savings have gone way

on cybermonday alone they sold 36.8 million items worldwide. >> that is 426 items purchased per second. >>> delta airlines ran an after christmas special without needing to. some delta websites and booking sites were incorrect because of a glitch. one round-trip flight between minneapolis in february sold for just $25.05. delta is honoring the purchases. >>> and a new associated press times square new year's eve poll finds americans are looking at the new year with optimism. 49% think their own fortunes will improve in 2014. 34% say they don't expect much to change. >>> well, forces just ahead, including number 12 back on the frozen tundra. >>> plus, michigan will be one player short next week. you are watching "early today." >> the 2015 olympics making organizers optimistic there will be no shortage of the white stuff when it begins. unusually warm temperatures hit the area causing organizers to store snow in the mountains as a caution. they will have exclusive coverage beginning february 6th. >>> moving on to sports now the green bay packers are prepping with sunday's game with numbe

as you pointed out, he does it on the eve of cybermonday.here's so many potential safety, security, privacies issues, logistical problems, they don't think it will ever by available on any kind of widespread delivery motor. >> you never know. we'll see. >>> thanks very much. just ahead, she lost her leg in the boston marathon bombing. now she is not only walking again, but doing it in very high heels. she's sharing her emotional recovery of recovery and hope. [ tires screech ] ♪ [ male announcer ] 1.21 gigawatts. today, that's easy. ge is revolutionizing power. supercharging turbines with advanced hardware and innovative software. using data predictively to help power entire cities. so the turbines of today... will power us all... into the future. ♪ i don't miss out... you sat out most of our game yesterday! asthma doesn't affect my job... you were out sick last week. my asthma doesn't bother my family... you coughed all through our date night! i hardly use my rescue inhaler at all. what did you say? how about - every day? coping with asthma

. >> do you think the media has had an influence on black friday and cybermonday? all i saw on television this weekend around black friday was how negative everything was. how people were getting into fights at stores, here in philadelphia somebody got tased at the mall. i think that's really kind of put a damper on the thrilled of getting that deal early. also there were th the protests from the workers who had to leave their homes on thanksgiving night. i think there was a backlash against those things and folks decided to stay home and get it done online. >> you can understand some of those pictures. thank you for joining us. >> thanks. ♪ >> jessica taff is here with sports and a little controversy on the west coast. >> reporter: yes, when someone is passed over for a job that happens. usc hopes they can turn the program around like did he for the huskies when he took over in 2009. it was a task that oj eron thought he would get in september. meanwhile, it may have cost the redskins their game again the giants. a drive that was failed to stop play. there was con

they report almost 37 million items ordered worldwide on cybermonday alone. that is, of course, the monday following black friday. so what exactly were people buying? the holiday winners were jewelry, children's clothing, the holiday losers, consumers looked like they held back spending on trongs and luxury items. people apparently shopped less on the final weekend before winter which means we may see more bargain hunters after christmas than last year. >>> u.p.s. and fedex say the christmas gifts that didn't make it there on time will be there after christmas. one customer is actually defending them. others are i couldn't go for refunds. >> it's probably not the driver's issue. maybe they didn't have enough drivers or bring in enough temporary employees. they can only do what they can do given the conditions. you learn from the xamps so i think they would figure things out for next year a little better. >> amazon is offering customers 20 dollar gift cards and a refund of shipping charges to customers whose u.p.s. or fedex packages weren't delivered in time f

the predictions about cybermonday. >>> state lawmakers is getting a pay raise, but not everybody is taking it. >> letting the mountain lions live. ,,,,,,,,,,,,,, friday... and "small busine" saturday... hard to believe there's any point to "cyber mo . >>> we've survived gray thursday, black friday, small business saturday, tomorrow is the day you are expected to log on and shop more. retailers are trying to entice us, they have been doing that for weeks analyst predict $2 billion in online sales thanks to apps that help us find the bargains. >>> the web site for obamacare has been undergoing repairs. engineers have fixed 400 bugs. the health care web site can handle up to 800,000 users a day. the response time has dropped from eight seconds to one second. >> we have a much more stable system that's reliably open for business. at the end of the day we need high system up time so consumers can seek information, fill out applications, shop and enroll. the error rate is less than 1%. >>> california lawmakers will have extra cash this holiday season. they are getting a raise. some are refusing

more budget friendly prices on starbucks brewers this cybermonday with free shipping and $50 off. and matt's favorite deal and the one that might get jan, too, the nook simple touch for the all-time low of $39 with free shipping. you know, if you can't get free shipping, i don't think you should buy on the site. >> i'm with you on that. >> i'm waiting for mac. >> you could do some damage tonight. >> if you want to give joy to families that could use some help. we have an easy way to do it with a few clicks on your computer. all you have to do is go to wusa9.com. look for the give joy i con. it's half way down the home page on the right side, you can click on the blue box and you can give a gift to a needy family. make a donation or send a card in our virtual toy drive and you know, this is going to go toamazon. amazon offering a lot of deals today. so now is the perfect time for you to get involved if you haven't already. we appreciate all the support and generosity from all the viewers. larry people's p. writes, the magic never ends. merry christmas and happy new year. and same t

"today," cybermonday, expected to be the biggest since the phrase was coined eight years ago. >> thisay is the single all rightest commerce day around. it's so important for the retailers to be competitive. that they really do get out of our way to get our attention. >> reporter: some of the biggest bargains, amazon offering a new deal every ten minutes. then sitewide discounts, 50% off at old navy, 40% off at including 50% off at old navy, 40% off at h&m and 20% off at macy's and kohls. and at walmart.com, $150 off an ipad. the biggest sellers this weekend were tablets and tvs. today, it's all about apparel. americans are expected to drop close to $2 billion online today. if you're getting in the game, don't forget many best deals require a coupon code. and you can check out, retailmenot.com for a list of coupon codes. it will probably take a few days, still, robin and george, before you get what you buy. >> and we have "deals & steals" coming up later. thank you so much. >>> this football game. >> wow! >> one for the ages. >> wow! wow! you'll forgive me. i'm actually understating th

. >> well we have gray thursday black friday and cybermonday and now there's giving tuesday. the idea cooked up lasted year bay new york city y.m.c.a. as a day for people to give something back to their communities. this year organizers say more than 7500 groups taking part including ebay. >> california volunteers helped volunteers to sign up for the exchange today. a few dozen people attended the event to learn about the website. the website received more than 385,000 applications so far. outreach volunteers say there should be no problem signing up. >> the website has been pretty good, with some slowdowns but by and large worked very. >> more events will be held the next two saturdays at the concord and lafayette libraries. enrollment due december 23rd anded the first payment due january 4. >> tonight midnight cell imposed deadline for affordable haishg website to work. the mrez say it will function more smoothly after political backlash. a team of experts expects the website to handle 50,000 users at a time and 800,000 users a day. one expert says the reel test is speed. t

the group shopper track estimates cybermonday sales could approach $2 billion and that is up from $1.5illion last year. >>> well, stores will do just about anything to compete for the holiday shopping dollars, many promise if you find a better price somewhere else they will match it. look what happened when four different stores went to the honesty test. big promisees. >> do you have the lowest? >> reporter: we are putting them price test. >> reporter: check out the sign. we match internet prices. scanning the aisle they found this 70 inch sharp 3dtv. look, the same tv is on-line for $2,386. >> yes. as long as it is authorized. >> yes. look closely. see that? see store for details. they will price match for authorized competitors and the one we found is not one of them. listen as he admits the ad is misleading. >> you said it is mishe'd something. >> it is kind of. [indiscernible] you know. >> that kind of advertising is very frustrating. >> reporter: they say just because stores say they price match does not mean they will on everything. especially up against on-line retailer who's do

clothe something one of the best things to by on cybermonday.buy a coat when you can while it's cheap. >> your opinion on this. when you see these scenes like yesterday. we saw the image of a woman being tasered on the ground, what do you think about all of this? >> i do think, thank goodness. more and more online shopping is happening. because it's much harder to punch someone when you're shopping online. >> you got a good point. thanks for joining us. >> thank you. >>> sad news for a poor pup that earned his fame for all of the wrong reasons. >> this is elwood. he gained notoriety for winning the world's ugliest dog contest. >> only a mother could love. >> the owner doesn't know the cause of his death. she tells us, he didn't suffer and he died in her arms. >> there's a record to the biggest ever pediatric research. >> cnn times report this man, jack mcdonald left $188 million to a children's hospital when he died this week. get this, he's phone for being extremely frugal. wearing tattered clothes and taking the bus. he donated thousand of dol

. >>> we've got black friday, cybermonday and now black monday. >> this is one that not a lot of nfl coaches look forward to. they call it black monday. five informal coaches go it the axe today. dennis allen was not one of them. mark davis will take a week to decide on dennis allen's future with the raiders. the expectation, though, is that the gm and allen will be back. as for the quarterback situation, dennis allen says that is still up in the air. >> i think that's a position that we've got to make sure that we address. you know, i'm not sure that we have the quarterback of the future in the building right now. i do think that we have a better idea of what we have at the quarterback position. you know, but again i think -- listen, that's most important position on the football field. that's obviously a very important position. >> playoff football, 49ers-packers. no clay matthews for the game. be packers hope he can return but not yet. mike mccarthy saying he is out for this week and that's what we are focused on. >>> remember that billboard that 49ers fans put up in seattle? well

but even more peoplesoft on cybersunday and cybermonday.e smart shoppers know that the stores don't have good service and they don't offer rain checks or substitutes. >> obviously they do talk about this? >> macy's opened up on thanksgiving this year. in foot traffic was up. people are taking this. >> the case in point, macy's has great service and merchandise in the same as nordstrom's. we are doing very well with the retailers that cut inventory, raising stocks, raising dividends. and wal-mart will be negative on the sales and this includes macy's.com and others. >> will the high-end guys cannot have? the lone guys? >> will and dollar stores will be well, this should be the best of times for them and to your point, disney will do well and those will all do well. >> we will have great customer service and great leadership. >> if people are not happy with what they are getting an stooes, think that we agree that mobile is up 22%. people love shopping on their phones. mobile apps you can buy from right there. neil: okay, there ought to be a

last year on cybermonday, they did $22.6 million in sales. that was a record.ady on pace this morning to break that record. now, here are some of the folks who work at their customer service center and handle the calls when they call in with some kind of an issue or want to place an order over the phone rather than online. they say that even the bosses here are working on cyber monday. everyone is manning the phones. >> all of our employees will be at work today at some point. if they're regularly scheduled to work today, they'll be coming in. if they weren't, they'll still be coming in to work part of their normal hours that they're usually scheduled for. we have holiday helpers which is other departments in the company are trained to answer phone calls. and we have seasonal employees answering the phones today. >> and -- [ inaudible question ]. >> he'll be answering phones at some point this holiday season. it's required of everybody. >> reporter: now zappos really stresses customer service. and that means that they have no limit on the time that they spend o

cybermonday beats black friday to a pulp. in fact, online shoppers on monday set a new spending record. the sales were reported by the dinlal data firm. almost a 20% improvement last year and was the heaviest spending day last year for the fourth straight year. a highlight in an otherwise weak holiday season thus far. black friday showed the first decline in spending since 1998. people were buying scarves and coats. they're going to need them. >> i got a few deals myself. >> did you really? >> yes, yes. and the pocket square. on sale. >> i'm on it. >> right, you are. >> a live look outside. we do have clear skies across the bay. we'll talk more about how that's going to impact our temperatures. coming up in just a few days. >> let's find out what's going on here. a couple of injury updates. one good news, the other, not so much. >> plus, 49ers have one of the best defenses in all of the nfl. but nonetheless, they'll have their hands full this sunday with seattle's russell wilson. we highlight that matchup next from the xfinit

on cybermonday according to i.b.m., shopping up 20% or so. but growth is still slowing down. that is the reality. one of your big strategies is connecting online and off-line. let's talk a little bit about connective glass. this is something cool that you are doing. you tested it in new york. now you're in san francisco. how is that going? >> just what you said, we used to think in terms of either shopping digitally or you're shopping in a store. what mobile technology is enabling is that line to blur. so that you can have a seamless experience that has technology involved with it, but you can have choice around how you actually receive the item. so what we started was kate spade saturday in new york is on their store front putting literally a touch screen so that as people walked by, they could shop. and have it then delivered to them with ebay now. we have extended that into the westfield mall here in the bay area. we have these gigantic touch screens where consumers are walking by, can engage in a large touch screen experience. see what they want and either have it deliver

. >>> an estimated 131 million americans will have spent about $2 billion by the end of this cybermonday. that would be a record day for this traditional monday. a power blackout has plunged venezuela's capital of caracas into darkness. several years of electricity cuts but for years the capital had not been directly affected. there is no word what caused this blackout. those are the head lines. i'm john siegenthaler. america tonight with joie chen is next. you can always get the latest news at aljazeera.com. we'll see you later tonight. >> on "america tonight": abused behind bars, saving taxpayers money by treating prisoners with a kind of primitive care not seen in more than a century. >> they're standing there ripping open that little package of sugar and filling that wound. >> packages from a restaurant? >> yes. >> how much is too much? the death of a mentally ill homeless man raises questions how much force police needed to stop him. >>> and one thanksgiving, a pastor and his prayers. >> they want prayer but that's the last thing they're looking for. >> and good evening. thanks for

cybermonday was their busiest day in history. >> 20 million packages in a single day. >> did you feel it? >> sure. over 20 million packages and the network stresses. there's no question about it. we love it. we thrive on it. this is our super bowl. >> 350 miles away in louisville, kentucky, the merchant knows the feeling. this is the ups contingency unit, the troubleshooters. whenever the phone rings,. >> it's not merry christmas, it's usually a problem saying hey, i have additional volume. i have 40 more trailers. i need an aircraft, i need 20 minutes time. >> the biggest worry in december is weather. as this weekend's snowstorm proved. jeff is a ups meteorologist. >> we will get the crew and plane saying let's leave 45 minutes early. we may leave a package or two behind, but 98% are going to make it out. >> 120 planes landed at the world port, the ups a processing hub. employees were processing 1.2 million packages. next monday the 23rd, upsefects that volume to triple. they add 2-d 22 planes to their fleet. >> it's well orchestrated, but a lot of moving parts. >> i'm standing insid

fedex predicts this cybermonday will be its busiest days ever.re at a processing center, fulfillment? what's it like on the ground there? >> reporter: it has been crazy. passages have been flying around, documents being sorted. we're at a fulfillment center in the bronx and thousands of packages among the 22 million pagan -- packages ships today, an historic record. it's helping to lift their stock. i they have touched a high today. the increase of 11% from last year, fedex is helping 125 packages per second. 85 million packages globally this week alone. >> that's a lot. what are the workers saying about how busy it is? i guess they're glad to be employed. >> reporter: it's a busy day and a lot of the workers believe it's only going to get crazy 'er. a lot of people only made their cyber monday purchases today, maybe tonight and a lot of those packages will be heading out from fulfillment centers. we'll see how the numbers shake out. the retail numbers for this month and the holiday season -- we'll see if fedex can deliver in terms of their targe

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he has amazon in the news right on cybermonday and for the holiday shopping week when, as you say, itay be overoptimistic, to say the least, to suggest that drones can be dropping off your package at your door in the next five years. >> well, tech pioneers dream big dreams. and you know, i think he's allowed to have a vision there and you know, it would be great if we can come anywhere close to that for a lot of products. >> bill gates, thank you so much for joining us. really appreciate you coming from the white house. >>> coming up next for us, his life was cut tragically short. now his last work is in limbo. will the franchise that paul walker leaves behind now continue without him? every day we're working to be an even better company - and to keep our commitments. and we've made a big commitment to america. bp supports nearly 250,000 jobs here. through all of our energy operations, we invest more in the u.s. than any other place in the world. in fact, we've invested over $55 billion here in the last five years - making bp america's largest energy investor. our commitment has never

finding online barring begins is such a way of life this year's cybermonday after thanksgiving was theonline shopping day ever with more than $2 billion sent. >> competing with the store down the street but every amazon, with these giants. >> the editorial director of shopping website rack.com. >> you'll go in to a brick and mortar store, it's like a show room. you look on your phone try to find a better deal. >> the art of the deal in modern retailing began during the industrial revolution in europe. >> you didn't need them, you haggled. >> but the middle class is ashamed of not seeming rush enough. a very small shopkeeper in paris, i don't have to take advantage of this. >> that frenchman, created fixed pricing in the 1860s at the bon marche. once his price tag was born it was destined to be slashed. customers longed for deals. and the coupon, coca-cola's brainchild in 1886 helped slash those prices. in the 1970s, 75% of americans were clipping away and bargain hunting at new chains like wal-mart, k-mart and target. >> people feel good when getting discounts, great to know that you g

and today marks the biggest online shopping day of the year, cybermonday.r 131 million people to jump on the web for the best holiday deals. excuse me while i get back to shopping. that's it from cnbc, first in business worldwide. as your life changes, fidelity is there for your personal economy, helping you readjust along the way, refocus as careers change and kids head off to college, and revisit your investments as retirement gets closer. wherever you are today, fidelity's guidance can help you fine-tune your personal economy. start today with a free one-on-one review of your retirement plan. on the table by not choosing the right medicare d plan. no one could have left this much money here. whoo-hoo-hoo! yet many seniors who compare medicare d plans realize they can save hundreds of dollars. cvs/pharmacy wants to help you save on medicare expenses. talk to your cvs pharmacist, call, or go to cvs.com/compare to get your free, personalized plan comparison today. call, go online, or visit your local store today. >>> welcome back to "the ed show." if you we

since we started talking cybermonday versus black friday all the internet related stocks have taken offlly feels like all the scuttlebutt, all hype over internet, it is here right now. >> thank you for joining us. advertisers use them to target internet ads. now it is revealed that the nsa is using them to target people for acting. they are called cookies. the judge is not happy about it and he is next. hi honey, did you get e toaster cozy? yep. got all the cozies. [ grandma ] with n fedex one rate, i could ll a box and ship it r one flat rate. so i kn untilt was full. you'd be crazy not to. ist na? [ male announcer ] fedex one rate. simple, flat rate shipping with the reliability of fedex. k that way with health care. with unitedhealthcare, i get information on quality rated doctors, treatment options and cost estimates, so we can ke better health decisions. that's health in numbers. unitedhealthcare. >> time magazine named pope francis it's person of the year. the judge and i had some disagreements with pope francis about the importance of free-market capitalism. your response to man

online sales on cybermonday setting a new single-day record of $2.3 billion according to adobe, saleshe buying came from mobile devices, an 80% jump from last year. the three automakers exceeded expectations, gm up 13%, ford up 7%, ford's best november since 2004, chrysler showing sales jumping 16%, pickup trucks the best-selling vehicles for all three automakers. small-business borrowing rose to a six year high, small business lending index measures the volume of loans for companies, 20 points forward, set to increase over september. that is the latest from the fox business network giving you the power to prosper. dennis: amazon getting a lot of attention with the announcement it is testing an and the delivery drones. and a senate hearing on drone regulation coming that next year drones are a long way from your doorstep, a serious legal and political hurdles. joining mrs. aviation lawyer and instant rated pilot you were watching 60 minutes sunday night and jeff days those unveils this drone idea and packing to doorsteps, what did you think? >> i bought the technology was impressive.

they are in the shadows of the bigger boys but if you look at black monday, cybermonday, these on line stocks have been on fire whether it is twitter, facebook, yahoo! no doubt the transition is being made and it is not all going to go to the big boys. it can be a pretty volatile stock from time to time. webmac more fines from jpmorgan, charlie gasparino on the latest legal claims. adam: more offers in the holiday spirit as november retail sales surprised the street. the best day in the benefit 13 days until christmas. ♪ [ male announcer ] they are a glowing example of wt it means to the best. and at this special time of year, they shine even brighter. come to the winter event and get the merces-benz you've always wished for, now for an exceptional price. [ santa ] ho, ho, ho, ho! [ male announcer ] lease e 2014 e350 for $579 a month at your local mercedes-benz dealer. [ male announcer ] lease e 2014 e350 for $579 a month every day we're working to and to keep our commitments. and we've made a big commitment to america. bp supports nearly 250,000 jobs here. through all of our energy op