. >> da lacy members. l.a.riff's department took us on a tour of the gaol's psychiatric ward where inmates arrive angry or confused they are evaluated in shackles here at pod 172, before being assigned to permanent housing. it doesn't take long before we run into an example of how real the problem is. >> i've been here for 10 years. the police officers don't know what they are doing, they don't know how to operate with little help. i have paranoia schizophrenia, i need help. they can't offer me help. >> reporter: this man is speaking to some of the truths that we have been dealing with. >> he is telling the truth in the sense that in the sense that he's mentally ill, he's in for a petty theft. that's an example. if he were not mentally ill, he would be in court, pled guilty and be going about his business. when you have someone mentally ill in our county the only person you can call is the fire department or the police department. and they send someone out, and if they in fact, have committed a crime, broke a p