my name is dale monavi. i have had the opportunity to -- i am very much in favor of the memphis modl. san francisco claims to be the city that knows how and it must now find the courage to become the city that can learn from others. we must learn how to embrace change. what is important is compassion, communication, cooperation and coordination across the departments. that is critical to address the kinds of problems that are before us today. thank you very much. >> good evening, commissioner. my name is francis sheehan. i was made of tonight's meeting from the san francisco office. i flew in from southern california to attend and be supportive of this program tonight. on approximately 11:00 a.m., august 7, 2008, my mentally disabled sister was shot a minimum of six times resulting in 14 bullet wounds by the sfpd. the last shot was execution-style to her head. she has survived. thank god. i have asked the san francisco police officers, responding to feinstein what their protocol has been. she needed help, no