dame deirdre edward, good luck coming home today. safejourney. dame deirdre huttonhority. if you have questions about a booking that you have the thomas cook, then simon calder will be on the bbc news channel at 11:30am and you can put your questions to him using the contact details on the screen right now. still to come: sally challen, who was jailed for murdering her abusive husband tells us she's sorry she killed him. and we'll have the latest on a big night for the brits at the emmys. the comedy fleabag stole the show, winning four awards. labour will promise today to provide free personal care in england for over—65s most in need of it, so they won't have to pay for help with dressing, washing and meals. but that announcement is likely to be overshadowed by in—fighting over the party's brexit policy. a series of crucial votes is being held this afternoon on whether the party should campaign for remain when an election is called or stay neutral, which is what leaderjeremy corbyn has said he wants. the shadow treasury minister is annaliese dodds. she's in brighto

matterhorn as it's known, from the chair of the civil aviation authority which is co—ordinating it, dame deirdre huttonollea g u es quite a week for you and your colleagues at the caa? it certainly is but it is good the programme is on track. we have brought back half of the 50,000. there have been lumps and bumps on the way, as you always find with the aviation industry as i am very grateful to passengers for putting up with that. i am also pleased that 95% of those people, the vast majority, have come back on the vast majority, have come back on the day they would have come back at the day they would have come back at the end of their holiday anyway. so most would have got back when they we re most would have got back when they were hoping to, not necessarily to the same airport but at least the same country? the same country and on the right day. so everybody who is still out there, the other 75,000, stay out there and enjoy your holiday and we will bring you back on the right day. on the practicalities of this, what are the lessons for this experience in terms of preventing arising in other compani

dame deirdre hutton, chair of the civil aviation authority, said she is pleased with how the repatriationn some lumps and bumps on the way, as you always find with the aviation industry for some i'm grateful to passengers for putting up with that. i think i'm also pleased that 95% of those people, the vast majority, have come back on the day they would've come back on the day they would've come back at the end of their holiday anyway. so most will have got back when they were hoping to get not necessarily to the same airport, but at least to the same country? to the same country, and on the right day. soi same country, and on the right day. so i think everyone who is still there, the other 75,000 stay out there, the other 75,000 stay out there, enjoy your holiday and we will bring it back on the right day. what you think the lessons are for this experience, in terms of preventing problems arising in the future, whether they be airlines or travel operators like thomas cook? you will love her and the government already talking about an insolvency review, and i think government is now alread

dame deirdre hutton is the chair of the civil aviation authority, which is organising the operation.think you will get everybody home? it is a two week operation. that is mainly because people go on holiday for two weeks so we want everybody to continue to enjoy their holidays and we will bring them back on the day they were going to come back anyway, so if your holiday ended next saturday, thatis your holiday ended next saturday, that is when we will bring you back. but i am really pleased that the first day went well. we got back 95% of those we were intending. there we re of those we were intending. there were some operational difficulties and we will continue to have that. that is life in the aviation industry, so again, there will be some bumps in the road, and if people can bear with us. but we have got off to a reasonable start, which is very good. how many people are still abroad who should have been home? there is nobody abroad who should have been home. as i say, we are bringing people back when their holiday ends. we have another hundred and 35,000 people to bring, but tha

let's talk to the chair of the civil aviation authority, dame deirdre hutton.obs in the uk affected. 0ur in nottingham. there are 9000 jobs in the uk affected. our thoughts go out to those people. very worrying for passengers. anybody who is proposing a was proposing to travel out for a holiday, don't go to the airport because there were no thomas cook flights. i'm afraid those holidays are not going to happen. those 150,000 people abroad, we will be bringing them back when they have finished their holiday. so they should go to our website which is thomascook.caa.co.uk should go to our website which is thomascook. caa.co. uk and you should go to our website which is thomascook.caa.co.uk and you will find all the details and a lot of other information. can you give us the big picture as to whether bulk of these 150,000 people are. we've got about a0 aircraft with 1a from around the world. and we will over the next two weeks, this covers about 55 airports so predominantly europe, stretching out to turkey but some long haul to the states and the caribbean and cuba

dame deirdre hutton, the chair of the civil aviation authorityjoins me now.. should thomas cook customers expect the process to take a bit longer considering the size of the operation? i'm afraid they should. we are very conscious people will wa nt we are very conscious people will want their money back as soon as possible but the last equivalent of monarch was 30,000 bookings. here, we have 360,000 forward bookings which encompass 800,000 people. it isa which encompass 800,000 people. it is a huge task. i am particularly pleased we have developed a new system which means anyone who paid by direct debit, director thomas cook, get their money back automatically within the next two weeks from today. so, that is good news for those people but it leaves a lot of others who will be wanting their money back. we are building a new online system which we believe welcome in the end, be quicker must smoother and more efficient. information for that will go up on our website on monday the 7th of october. all of the details will be up october. all of the details will be