talk about what each did and the first i want to start with the two architects behind the system, dan kaplan and noel simmons. [applause] dan served as our department operation center commander and are noel the operation section chief and oversaw the housing system. these were the two brains and muscle behind the entire system. dan and his meticulous nature dont know how many times he wrote the flow chart with noel correcting it, these two and i can say this because they noel worked for me for 14 years until she abandoned me to be deputy director of department of homelessness and dan kaplan who is hsa deputy director of administration, these 2 have incredible capacity for work and they work tirelessly, 7 days a week. [applause] developing as the mayor said, we didn't have a roadmap or game plan. we are human service agency, we provide benefits for people who need them and help families in crisis. we are not hoteliers so they developed this from scratch and showed their where with all and stead fasness throughout and so well deserving of this award. thank you two. [applause] the architects ar