. >> well, i'm dan monroe. it's nice to meet you. >> good morning. >> well, i'm dan monroe. , dave and arlene monroe, were both on the flight and died simultaneously in the crash. this is my wife, sue, who i met four months after the crash. >> you live in the twin cities? or chicago? >> i live in reno. >> oh, you live in reno. >> i've been there for 20 years. >> you went out there and stayed out there. >> i stayed out there. >> do you ever drive on that highway that you landed on? >> yes. but i remember waking up at 5:00 when my alarm went off on that monday morning, and they said there's been a terrible plane crash in reno. and i said, mom and dad are gone. hi, i'm jay farner, president of quicken loans. and we're here in detroit with our amazing team members. the best part about working with quicken loans, is that you have a mortgage expert on the other line that's always gonna find out the best possible solution. we just don't treat you as a loan number. we wanna make sure that we help you out. we're people just like them. ya know, and we know that they have jobs, they hav