bbc money box's dan whitworth has this report. meet melissa and jennifer, just two of thousands across britain who have had to fight against new bills to stop me complaining. i didn't know about back billing, so i initially complained to the energy supplier about the bill, allocating to my bill. so eventually i got in touch with the ombudsman. inaccurate readings. following a bbc investigation, the chair of parliament's demanding the regulator makes the abuse of back billing rules he goes on to seek ofgem's intervention here to really help and support their customers and where - they get it wrong, of course. of course, we all. apologise for that. i think it goes far deeper than people that have come forward. of people that are like me, aren't aware that back started to pay the money back. lets to and another three israeli hostages have been returned me [5mm brins to 21» brin -s to 21» the m m was an reunion �*all were involved but especially whose wife with their w "mm; " when pregnant with their child when was captured by he home

dan whitworth, bbc news. you can hear more about this on today's it is coming to 6:15am.present them with? something much i than last _ you present them with? something | much i than last i charlie. much better than last week, charlie. all plans hampered by much better than last week, charlie. all i weekend, hampered by storms. much better than last week, charlie. all i weekend, no npered by storms. much better than last week, charlie. all i weekend, no such d by storms. much better than last week, charlie. all i weekend, no such thing. torms. much better than last week, charlie. all i weekend, no such thing. we 1s. much better than last week, charlie. all i weekend, no such thing. we will this weekend (no such thingg�*we'wiii see a little this weekend (no such thing.'we'wiii see a little bit of at therewrll he 7777 the7r7ew7|ll be some 777 the7r77e7w7ill be some rain7 777 the7r77e7w7ill be some rain 7in times. there will be some rain in the forecast, but not a huge amount. let me step you through it. some of the winners conditions will come tomorrow in the west courtesy

dan whitworth reports.etely out of the blue and was anything but ordinary. but her supplier was trying to hit her with charges from years ago as well. and going up against such a massive company and having this debt hanging over me. i don't like to be in debt. from 12 months to six. stop happening, and that customers that do have disputes so that these situations can be resolved before they end up going to the ombudsman. of overall complaints. not good enough as far as hayley�*s concerned. ofgem say that they're there to protect the consumer, especially you know this is really going to impact your life. dan whitworth, bbc news. in london earlier this week. he's been speaking to our correspondent, tom symonds. david lopez ibanez, classical violinist, david, that is beautiful, but something's missing? it was made by lorenzo cacassi in florence in the i7lr0s, passed down by generations of musicians to a german businessman. he saw david playing online each minute, each hour, performance, each challenge, the vio