more recently i read danny meyer's book on how he developed his restaurants and chains of restaurant and he's the one who kept saying hospitality and i just stick with that principle. great customer service and great books and the customer is always right. i see that attitude and other businesses that is very defensive about customers. they just can't make themselves except they have to do everything they need to do to make the customer happy and to make them feel good about spending their money in an independent store like this. they want us to succeed. they are very loyal people. that makes a change to ministry as you imagine because some of them caused the deadly. there were some lawsuits that loosened up the discounts that publishers are giving to independents, giving to the big chains, but they were given unto us and they could miss some people filed suit on our behalf and now we get wonderful discounts from almost all the publishers. those points of discount make a huge difference. where a just-in-time ordering story. we converted to just-in-time way of ordering back in 94 and

i read danny meyer spoke on how he developed his restaurants and chains. he just it said -- he is the one because i hospitality. and i just stick with that principle. great customer service they just can't make themselves except that they have to do everything they need to do to make the customer happy and to make them too good about putting their money, spending their money in an independent store like this. they want us to succeed. they're very loyal people. that makes the changed tremendously, as you can imagine, because of a lot of reasons. some of them positively. a lot of them were listening of the discounts the publishers are getting, there were giving in to the big chains, but there were not given to us. thank goodness some people file -- followed soon our behalf. now we did wonderful discounts from almost all the publishers. and you know, those points make a huge difference. we are a just-in-time ordering store. we converted to a just-in-time way of ordering. that turned us totally around because we can order more titles, fewer copies, but by and

. >> you've been working -- you started working with danny meyer at the cafe 25 years ago.like, that everybody knows what everybody is doing. there's heightened awareness certainly about season alt, the type of food that everyone's doing. it's a whole different world. i think union square cafe was the among the first to create good food great wine in a casual kind of atmosphere where the servers weren't wearing suits. now it's much more common. >> you know the tradition here. >> yeah. >> we like to ask our celebrity chef to sign this. it's absolutely delicious. i can see why -- and i enjoy the cloudy layer as you put it of cheese in your product. chef romano thank you so much. >> thank you so much. >> for more on michael romano and the dish, head to our website at cbsnews.com/c cbsnews.com/cbsthismorning. >>> we'll be right back with tony bennett and dave brubeck. you're watching "cbs this morning saturday." ♪ come on and listen to the lullaby of broadway ♪ how can you get back pain relief that lasts up to 16 hours? with thermacare heatwraps. the only wrap with patented hea