the address on darnstown road led to the ups store. >> that's their mailbox. kimberly: we tried to reach him at home. instead, an attorney for best offer moving told 7 on your side , "in the moving business, people underestimate significantly with a half this often leads to misunderstandings on price hold goods hostage and that allegations of quarter consumers one price and demanding additional calls are blatantly false. >> 7 on your side. foundly: 7 on your side other customers who complained all mind about hidden fees, being charged double, even triple the original quote. >> i did not expect to be ripped off the way i was. quotedy: this woman was $75 per hour, expecting 600 total, but at the loading dock over her new apartment, the bill was $2000. >> they don't warn you, they don't tell you, and then they threaten you. it was terrifying. kimberly: had she not paid on the spot come her furniture might have been stored here, the same place the company took lucas's furniture. how long did they hold onto your stuff? >> one month. kimberly: the attorney said once

darnstown road is closed in that area. >>> right now, millions of people are heading out of town for the long holiday weekend. sort of marks the start of the busy summer travel season. lower gas prices mean more people are on the road and in the air. we have a look at how travelers are coping. >> it's definitely nice on the wallet. >> reporter: especially nice when gas prices hit an 11-year low just in time for the summer travel season. >> when you look at 89% of holiday travelers making the decision to travel by roa w the road. >> reporter: but even the great american road trip requires some strategy. >> we tried to miss the peak driving times in the morning and the evening as best as we can. >> reporter: also a good plan at airports. this morning's rush at chicago o'hare was worse than the day before thanksgiving. >> we were definitely concerned. we heard about the lines. we wanted to make sure we anticipated these delays. >> reporter: despite the shortage of officers, the tsa has managed to improve wait times that have brought passengers to a standstill during the last few weeks.

this is on darnstown road. no word on injuries. we have a traffic report in a few minutes.ering metro now this evening. get ready for significant changes with the weekend track work scheduled. here is the breakdown. starting saturday morning, silver line service relaces the orange line to new carrollton. stations west of east falls church are closed . vienna, west falls church. the bus service there only. there will be single tracking on the silver, blue, red and now important to note this is the last weekend of the rail service after midnight. safe track begins june 3. next on "abc7 news at 4:00" -- a federal study finds a link between cell phones and cancer. but there is a difference for men and women. and a catch. the risk next. plus the takata air bag recall expands yet again. the millions of vehicles already recalled. just the tip of the iceberg. a live look at the harley davidson in fairfax. a nice night to be out there. perfect evening for those participating in the annual rolling thunder events. we'll be right back. check in with jonathan elias again coming up at 5: