. >> dave tippel. i have been involved with taking care of a number of my elder neighbors and on two occasions have had to call protective services. this was in 1993 and before. there was a particular problem in making people sensitive about the signs of either neglect or somebody borrowing money from someone, someone coming into house and taking things. i'm a great fan of inter agency involvement and have used 311 before. and there are definite signs of like a neighbor not being around and somebody else selling the house sort of a thing which i ran into about 10 years ago. one of the things that i did learn was that at that time the police department was about the only portal and i would ask that some sort of guidelines be assembled for 311 as well as the police department call centers so that when people have questions they can be certain, it's almost like a formula that you anticipate what you need to ask people to identify a problem. as i said i have had to identify somebody who was borrowing money