david baldacci's new book is "the innocent," 16 years ago his first novel told the story of a secret tudio 57. we've been talking about david baldacci and all kind of phone etices -- >> i think you should change your name because i keep saying balducci -- >> what about hill? >> i'm surrounded by great names. >> all right, baldacci. >> we're glad you're here. >> you said to ms. king you knew a lot of secret service people and thaw are, in fact, sad about this. tell me how this could have happened. give me a sense of -- >> well, you know, they have a high degree of -- >> knowing what their obligations are. >> the advance team usually goes in. obviously to set up their groundwork for president for personal protection detail. that area is sort of known for that sort of business. and it never should have happened. certainly, supervisors should have taken care of that. never even got near the agents. it was just a total mess-up. it's going to affect the service for a long time. >> in what way? >> well, it's -- one, they're going to have to retrain their people totally. have greater revictio

. >>> david baldacci has sold 110 million books and he never seems to run out of ideas. of his new ones. he'll talk to us about his new thriller and we'll also get his take on the secret service scandal. stay with us. you're watching "cbs this morning." >> announcer: "cbs healthwatch" sponsored by purina. your pet, our passion. [ female announcer ] lactaid milk is easy to digest. it's real milk full of calcium and vitamin d. and tastes simply delicious. for those of us with lactose intolerance... lactaid® milk. the original 100% lactose-free milk. that could adapt to changing road conditions. one that continually monitors and corrects for wheel slip. we imagined a vehicle that can increase emergency braking power when you need it most. and we imagined it looking like nothing else on the road today. then...we built it. the 2012 glk. see your authorized mercedes-benz dealer for exceptional offers through mercedes-benz financial services. we say hi to mrs. williams... we let everybody and their momma merge... and the one bright spot, mcdonald's... where we get one of those