finally, in a survey that was done by david binder, it was found that there was a 72% satisfaction rate with the sentences go police department. in california, there has been a% decrease in conduct complaints since 2008. nationwide, complaints have dropped in new york city, oakland, washington, d.c., and san diego. we have seen an increase. it is led by the investigator. they received many complaints. we actually closed more cases than we opened. we closed all but one case. they continue to fall of the strategic plan, and they participated in community outreach. we require them to participate in community outreach each year. looking at the caseload summary , the 84 complaints received -- represented a 19% deviation from the baseline. it represents an 11% deviation from the baseline. the 59 complaints represent a deviation before the base line. the sustained rate is 8.8%. looking at demographics of complaint and, caucasian's comprise 33%. african american 48%. -- 28%. when combined, they represent 61% of the complainants. there is a slight decline of african-american complaints between 2

and especially the diaries. 6,000 pages worth of diaries, 19 binders and people like david mccullough said the reason these are valuable is that they were put down as they happen. a supply was at the white house talking and he took notes into this dhaka you read that in debt up being 2.4 million words. it [laughter] that flows in 2005. [laughter] i said something that's really important, i said people really no work for you and i was loyal to you and you've been my friend for half a century they are going to expect this and it's very important that they not think that after they've read it. so i said, you know, this is going to be important that i tell the bad things and the failures in balance along with all of the success. and he said look, you just do the right thing by telling the truth. he said if hair, eyeballs and chiefly on the floor as a result of telling the truth about me, so be it. [laughter] i also said i have to have editorial control. if you write anything in this book, people are going to think that it is a piece, and also come to can't have any money. [laughter] so i