please welcome david cearley. [applause] >> thank you very much. pardon. i am very pleased to be here today to share our ideas at gartner about what is happening in the future. i have been asked to come here and kind of challenge you a little bit, talk about what is happening not just in the next 12 months but looking out two, three, five years, and even more than five years, and look at some of the emerging technologies and the emerging trends that we see shaping of the market's overall pared you have heard the speaker earlier today talk about innovation. and i agree with a lot of the points that were made. technology is not going to automatically provide you innovation. it is what you do with the technology, how you apply it in various business context that is really critical. but then again, the technology oftentimes forms the building blocks. it may create an enabling environment that allows you to do new and different things. so today, i am going to focus on some of the technologies and how they are evolving in the marketplace. i'm going to start with