airlines passenger david dao: >""dr. o, to i believe his great credit, has come to understand that he's the guy. he's the guy to stand up for passengers going forward." and that the viral video will curb what they call united's downward spiral of disrespect, ""bullying customers has gone the next step now to physical injury." those injures include a concussion, a broken nose and two front teeth."he said being dragged down the aisle was more horrifying and harrowing than what he experienced in leaving vietnam."in a letter to employees united airlines c-e-o oscar munoz initially said that dao was a "belligerent" customer who refused to comply with requests to give up his seat. now he says he is ashamed over the incident and promises big changes,"that is not who our family at united is." "the big changes, that ceo, i t

thomas demetrio/attorney for united airlines passenger david dao: "dr. dao, to i believe his great credit, has come to understand that he's the guy. he's the guy to stand up for passengers going forward." "he said being dragged down the aisle was more horrifying and harrowing than what he experienced in leaving vietnam."crystal pepper, passenger's daughter: "we were completely horrified, shocked at what happened to my father .... seeing it on video made those emotions exacerbated." dr. dao has been discharged from the hospital...but may need more treatment.... dao's attorney calls the apology issued by the united c-e-o "staged" --- and says it finallyhappened only because the airline was taking a public relations "beating." (hermela aregawi)< in san francisco a shocking scene in a quiet neighborhood. racial slurs, swastikas and messages to kill certain ethnic groups. but that's not what go the man who lives here in trouble. it's what he said to his neighbors. he threatened me and a family member and said i guess we'll have to kill the both of you, and we'

doctor david dao was discharged from hospital on wednesday.ft vietnam in 1975 when saigon fell, and he was ona in 1975 when saigon fell, and he was on a boat, and he said he was terrified. he said that being dragged down the aisle was more horrifying and harrowing than what he experienced in leaving vietnam. it has turned into a pr disaster for united airlines. initially it is ceo describe the passenger as disruptive and belligerent. it was only days later that he offered a full apology. this image of a bloodied paying customer may prove difficult for united airlines to live down. there's always been a strong rivalry between australians and new zealanders when it comes to sport, and now another rivalry could be brewing. kiwis can now brag to their antipodean neighbours about their wine market. they've overtaken them as the third largest wine exporter to the united states, which is the world's biggest market. last year the country sent $400 million of wine to the us. that means new zealand only trails behind italy and france, with australia now

david dao.entos muy dificiles para toda nuestra familia" la hija del dr. dao conto tambien que su padre es un hombre maravilloso que crio a sus 5 hijos y que tanto ella como su familia quedaron muy afectados con lo sucedido. sot crystal dao pepper, hija del dr. david dao. "lo que le sucedio a mi padre no deberia pasarle a ningun ser humano bajo ninguna circumstancia, estamos horrorizados..... en shock, y enfermos con lo que vimos que le paso. esperamos que algo asi no pase de nuevo en el futuro" sot thomas a. demetrio/ abogado de la familia dao "si usted va a sacar a un pasajero, esto bajo ninguna circumstancia puede suceder a base de violencia o fuerza injustificada. esa es la ley!!" en esta misma conferencia de prensa el abogado de la familia explico que se encuentran en proceso de recopilar pruebas para demandar a la compaÑa y a la ciudad de chicago sot thomas a. demetrio/ abogado de la familia dao "el lunes a las 10 tenemos una audiencia, no se trata solamente de tirar el video y decir ok qu

plan to file a lawsuit against the airline.thomas demetrio/attorney for united airlines passenger david dao: "this lawsuit, among other things, hopefully, will create a not just national discussion, but international discussion, on how we're going to be treated going forward." (grant) the attorney said dao was discharged from the hospital wednesday night and is recovering in a secure location. and unrelated...but more horrible press for united today... we learned a man on a flight from houston was stung by a scorpion which fell from the overhead compartment sunday. he's okay...united's week...not so much. rain showers are dissipating this afternoon as the upper trough lifts out of the area. cooler tonight. dry and slightly warmer weather returns for tomorrow and saturday. rain chances will return on sunday, and indications are that unsettled weather will continue into midweek next week. dry weather returns late next week. (steve) more big news: it's known as "the mother of all bombs"...the most powerful non-nuclear bomb in the u-s arsenal. and today it was used for the first time on the bat

we expect to hear from the two attorneys and we expect to hear from david dao's daughter. david won't be present and they'll tell us why. david was hospitalized. it's not clear what his condition is this morning. in the wake of this, the u.s. department of transportation has launched an investigation into whether united broke any rules. i'll turn it over to the press conference. >> good morning, ladies and gentlemen. i'm tom demitrio and this is steve golen. and this is crystal pepper at the end. steve and i have the honor and responsibility to represent dr. dao and crystal is one of dr. dao's five children. i'm going to say a few words. crystal is going to say a few words. and then we'll open it up to any questions you might have. i would ask only that if you do ask a question, you state your name and your affiliation. so we're gathered here because of a rather disturbing video that went viral as things do in our world today. the media inquiries has been quite amazing, which is why we thought this might be the west way to go about answering your various questions. mr. muno

airlines passenger david dao: >""dr. dao, to i believe his great credit, has come to understand that he's the guy. he's the guy to stand up for passengers going forward." and that the viral video will curb what they call united's downward spiral of disrespect, ""bullying customers has gone the next step now to physical injury." those injures include a concussion, a broken nose and two front teeth."he said being dragged down the aisle was more horrifying and harrowing than what he experienced in leaving vietnam."in a letter to employees united airlines c-e-o oscar munoz initially said that dao was a "belligerent" customer who refused to comply with requests to give up his seat. now he says he is ashamed over the incident and promises big changes,"that is not who our family at united is." "the big changes, that ceo, i

david dao. dr. dao's daughter is there. a scathing attack on united and its ceo, oscar munoz, who selected to do one interview as a result of this. tom costello has been following this with me since the moment it first happened. tom, the news coming out of this, which this lawyer who likes to talk, took a long time to get to. and that is that dr. david dao, suffering a concussion, a broken nose and losing two front teeth in the effort to get him off that plane. >> and sinus injuries and needs undergo reconstructive surgery and does not remember going back into the plane. i've got to tell you, as if this wasn't outrageous enough, based on all the video we've seen, if this is all accurate and true, this is just absolutely horrific behavior. as a resulting in the signature, serious injuries to an elderly man, who only accurate and true, this is serious injuries to an elderly man who said i can't get off this plane, i have to go to work tomorrow. i think what we're seeing is a turning point not only in this case, but clearly th

david dao and his family as well as dr. david dao's daughter, crystal dao pepper. they are expected to take the podium behind me in a couple minutes. what's interesting here is not only not what they can tell us about what legal action the family has already initiated or is considering but also from crystal dao pepper some update regarding the condition of dr. david dao. remember, he was taken to the hospital. our last update we had was he was in the hospital as of yesterday morning. is that still the case? is he out of the hospital? what comments, if any, can they share with us in terms of his thoughts about what's happened in the last week. we're going to have the attorneys holding this press conference in a couple minutes. interesting to see what kind of update they give us in terms of legally what happens next for dr. david dao and his family. >> phil, there's been a lot of debate over the past 24 hours after munoz went on abc news and gave that interview about whether his comments opened the airline to more legal liability or not. how is that being received? >

now it comes out that some of the things they were saying about dr david dao wasn't true.tune! we haven't got very long. saturn. there is water. it could support life. we all love the idea that we could potentially be moving to another solar system at some point in the future. i suspect the three of us won't be doing that... some of the winters are rough year! thanks very much. happy easter. that's it from us. have a great weekend if you are celebrating easter. goodbye. hello. we have made it to the long easter weekend. this forecast should set you up for most of what you need to know about the weather as the weekend goes on. none of the warmth we had last weekend — it is on the cool side. there will be some occasional sunshine. some areas of rain at times, especially for good friday and easter day on sunday. now, this is how good friday begins, already with some damp weather affecting northern ireland, south—west scotland, north—west england and northwest wales. cooler and showery weather into northern scotland. those showers will continue as the day goes on. some of us s

another video shows david dao dazed and confused, having somehow run back onto the plane. flight on sunday to make room forfour crewmembers. the incident sparked outrage across the globe. dr dao was discharged from hospital on wednesday. he lost two teeth, and will need reconstructive surgery on a broken nose. he said that he left vietnam in 1975, when saigon fell. and he was on a boat, and he said he was terrified. he said that being dragged down the aisle was more horrifying and harrowing than what he experienced in leaving vietnam. it has turned into a pr disaster for united. initially, its ceo described the passenger as disruptive and belligerent. it was only days later that he offered a full apology. this image of a bloodied, paying customer may prove difficult for united to live down. stay with us on bbc news. still to come: the clean—up after the storm. new zealanders assess the damage caused by cyclone cook. pol pot, one of the century's greatest mass murderers is reported to have died of natural causes. he and the khmer rouge movement he led were responsible for t

david dao suffered a concussion h id dr.o suffered a concussion, a broken nose, and two front teeth lost when police s olently removed him from a united airlines plane last weekend. orre's kris van cleave. >> we're horrified and shocked and sickened. , oh, my god! >> reporter: dr. david dao's daughter, crystal, broke the family's silence. ha what happened to my dad should have never happened to any human being, regardless of the circumstance. demeporter: their lawyer, thomas demetrio, accused united of a history of bullying passengers and said he will probably file a lawsuit. at a certain point was there a skment where he could have complied with the uniformed officers asking him to get off the plane? >> could he have? sure he could have. >> reporter: should he have? >> yes, he could have, but he needed to get home. he's a physician. he had patients to see the next day. he didn't want to get up and comply. >> reporter: chicago city rs tcil members complained about the use of city security officers to evict dr. dao. >> chicag

the first thing i think is important to say is to apologise to doctor david dao.w us at a bad moment and this can never, will never happen again. on a united airlines flight. that is my promise, that is my promise. the family of david dao have issued a statement expressing gratitude for the outpouring of support. he is undergoing treatment at a chicago hospital. but some passengers want convincing that the airline really will learn lessons. i hope this never happens again to anyone. and i will continue to fly united, i will continue to also check on other airlines as well. ijust got asked to volunteer to give up, but travelling with two kids, i said no. so i'm hoping it is a better situation today. pr experts believe the belated apology should have come much sooner. they have done all the wrong things really, really well. and i think, you know, people in pr will be looking back at this for many years as the perfect way to explain what not to do in the social media. performing together with a single, united purpose. the slick adverts seemed a world away from what w

united airlines spoken out about the video of david dao being violently dragged off the plane. are infour yateed by what happened. that no united employees were involved in that incident. the backlash from the video and united's response, cost the largest shareholder warren buffett, some $52 million this week. the company itself saw 570 million sliced off its market cap this week since the incident. mr. buffett has not commented yet whether he would hold on to the stock. something tells me would. he goes through ups and downs with many stocks. you saw him less interested in wells fargo after that scandal athat bank. we'll be watchinthis. >>> you just heard even imf chief christine lagarde is anxious for a corporate tax cut here in the u.s. charlie is here to say neither she or wall street will get the big tax cut the president promised. charlie, big or tax cut at all? >> i was listening to your interview with bret baier and it was, what was interesting about it, he thinks that the health care reform will happen, that freedom caucus members. liz: monday or tuesday. >> monday or

david dao and his family as well as dr. david dao's daughter, crystal dao pepper.behind me in a couple minutes. what's interesting here is not only not what they can tell us about what legal action the family has already initiated or is considering but also from crystal dao pepper some update regarding the condition of dr. david dao. remember, he was taken to the hospital. our last update we had was he was in the hospital as of yesterday morning. is that still the case? is he out of the hospital? what comments, if any, can they share with us in terms of his thoughts about what's happened in the last week. we're going to have the attorneys holding this press conference in a couple minutes. interesting to see what kind of update they give us in terms of legally what happens next for dr. david dao and his family. >> phil, there's been a lot of debate over the past 24 hours after

doctor david dao will require reconstruct surgery and the incident will probably result in a lawsuit according to david dao's attorney, who says patent owners deserve to be treated with respect. >> forget the law firm at that requires common decency in the treatment of passengers, but just street us with respect. make us feel like you care. i hope he makes a full and complete recovery. that is the hope. but the fact of the matter is, these elements of damages the airlines need to be aware of. because if they continue to physically abuse us, that's going to be problematic. >> the doctor was released from the hospital last night. he suffered a concussion, a broken nose, and lost some teeth. his daughter told the media that her family is shaken up. >> what happened to my dad should never have happened to any human being regardless of the circumstances. we were horrified. and shocked. and sickened to learn what had happened to him and to see what had happened. we hope in the future, nothing like this happens again. thank you again for your support. >> the lawyer says they have not heard

david dao as it confronts mistakes and promises change releasing an internal report listing its failures that day, calling law enforcement despite the fact there was no security threat. booking an offduty flight crew at the last minute aboard an already sold plane. and not offering enough compensation to entice passengers to give up their seats. you needed to get that crew on that airplane to cover another flight. looking back, was there another way? could you have hired cars? were there solutions that would have avoided -- >> absolutely. that's the common sense process that i have failed our company to provide. we should have done that immediately. it just wasn't embedded in the policies and procedures. >> procedures the airlines says will change. more training for difficult situations. new teams focused on providing agents with creative solutions. fewer overbooked flights, and raising compensation for those willing to take a later flight up to $10,000. could more compensation have avoided this in this case? >> you know, it's hard to say. i think the combination of financial plus how do

david dao's attorneys announced their intention to file a lawsuit and tonight, we're hearing from hisaughter. nbc's tom costello has details. >> reporter: dr. david dao dragged from that united flight on sunday is now out of the hospital. >> my dad is healing right now. >> reporter: but his daughter says his injuries are severe. >> we were horrified and shocked and sickened to learn what had happened to him and see what had happened to him. >> reporter: his attorneys say dr. dao suffered a concussion, broken nose, sinus injuries that require reconstructive surgery and lost two teeth in the incident. >> i have to go home. i have to go home. >> reporter: and he says he has no memory of running back on the plane bloodied and distraught after being dragged off. dao's attorneys will sue united and the city. >> he's a 69-year-old man. is that really the way we want to treat the aged? >> reporter: today united released a new statement, reiterating its apology, saying, this provided a harsh learning experience from which we will take immediate concrete action, how they handle oversold flights

especially my dad, and we are truly grateful for your support. >> reporter: on sunday, kentucky doctor, david dao, refused to give up the seat for united crew members on an overbooked flight. wednesday, the ceo offered full refunds on board to everyone and apologized to dao. >> no one should be treated that way. period. >> reporter: dao appears to be looking more than just an apology. his high powered personal injury attorneys in chicago are preparing for a potential lawsuit. filing a petition to preserve evidence from the flight. >> if you're going to eject a passenger, under no circumstances can it be done with unreasonable force other violence. that's the law. >> united's stock took a hit and the president commented on it telling "wall street journal" to say you're randomly getting off the plane is terrible. they are looking at the involuntary bumping of passengers because of overbooking. the man at the center of it all is still recovering from the injuries. >> we were horrified and shocked and sickened. >> united airlines released a statement after the news conference saying they continue to

can -- attorneys say 69-year-old dr david dao is in the hospital with injuries from the incident. >>reporter: the stock price plunged in us commerce is called calling for a full explanation. outrage fueled by united ceos oscar munoz who described them as belligerent but change course same i continue to be disturbed by what happened on the flight and i deeply apologize to the customer forcibly removed and all the customer support. no one should ever be mistreated this way. >> i think it's policy should be directed to take them off the plate.>> dr david dao , >> that has now been brought into the spotlight. many passengers say he was not aggressive in this back and has nothing to do with what happened.>> i was shocked. >>reporter: says the mark of the company is the attitude towards those customers who are unhappy. >> customer oriented organization collects lots of information from customers. >>reporter: because the company can learn much from its most dissatisfied customers. >> it tells them in many cases what aspects of the service is not performing up to par. the government recor

. >> reporter: the attorneys for david dao.cago aviation police officers forcefully removed david dao from an overbooked flight on sunday. tonight, three of the officers are on leave. and now, the ceo of united is changing airline policies. the carrier is banning police from removing passengers from its flights. >> you saw a bad moment. this will never happen again on a united airlines flight. that is my premise. that's my promise. >> today, the carrier said it will reimburse all passengers on board that flight. and tonight, it turns out, the travelers who shot cell phone video of that incident may have violated airline policy. passengers are not supposed to take images of other passengers or airline crew without their consent. that means that united could take legal action. the legal experts say that it is unlikely in this case. dao's attorneys will hold a news conference tomorrow. the chicago city council will also be holding a hearing. veronica de la cruz, kpix5. >>> tonight, we are getting our first look at the prime suspec

my god. >>> el doctor david dao estÁ listo para demandar a la aerolÍnea.presenta al doctor dao, que demandarÍa a la ciudad de chicago, por el us de fuerza utilizado por los oficiales que lo sacaron del aviÓn. el mÉdico sufriÓ una contusion, fractura de nariz y 2 dientes frontales. su hija revelÓ que el incidente... dejÓ a su familia horrorizada ys a kaed, como a miles de personas que han visto estos videos. >>> me molestÓ muchÍsimo, tanto que aunque me regalen el ticket no voy a viajar en esa aerolÍnea. >>> de acuerdo con los abogados el doctor dao estÁ consciente que puede convertirse en un estandarte para que todos los pasajeros sean tratados con respeto y dignidad. por toda las aerolÍneas ademÁs de reiterar sus dilo culpas al doctor dao, retiren a pasajeros de sus vuelos. m manejar sus situaciones, y capacitar a sus empleados para poner al cliente en primer lugar. el daÑo ya estÁ hecho y united tiene que resolver este caso que seguramente no le saldrÁ barato. en miami florida, rogelio mo mora-tagle noticias telemundo. >>> una niÑa de 4 aÑos estÁ viva de

david dao's lawyer said he suffered concussion, a broken nose and lost two front teeth during his ordealeft the whole family distressed. what happened to my dad should never have happened to any human being, regardless of the circumstance. we were horrified and shocked and sickened to learn what had happened to him and to see what had happened to him. we hope that, in the future, nothing like this happens again. authorities in new zealand have declared a state of emergency in parts of the country after a powerful cyclone made landfall in north island. landslides and falling trees have left many roads blocked as authorities order the evacuation of tens of thousands of people. gusts of close to 90 miles per hour have left hundreds of homes without power. 0n the line is somebody from the new zealand red cross. it is morning here now. this storm is passing over us. here now. this storm is passing over us. 130 people have been sleeping here overnight. they are waking up. that power is still off. we are generating our own power. which parts of north island have been worst affected ? parts of n

his name is dr david dao. and today the family gave a press conference. this is their lawyer.t say i don't believe it's limited to the airline industry. ithink don't believe it's limited to the airline industry. i think corporate america needs to understand that we all want to be treated in the same manner, with the same respect, the same dignity, that they would treat their own family members. if they do that, wouldn't it be great? will there be a lawsuit? yes, probably. very, very probably. dr dao's daughter also spoke. it has been a difficult time for all of us, particularly for my father, and we are grateful for your support. what happened to my dad should never have happened to any human being, regardless of the circumstance. we were horrified and shocked and sickened to learn what had happened to him and to see what had happened to him. surely a certainty there will be legal action? we can expect legal action. the lawyer is already hosting a press conference with the daughter of the person involved, the person removed from the plane, david dao. the question is what happe

david dao who was violently dragged off a plane in chicago. the amount is confidential. lawyer become the unintended champion for the adoption of changes which will certainly help improve the lives of literally millions of travelers." don dahler reports changes are coming. >> oh, my god! >> reporter: the video of dr. david dao bees forcibly removed from united flight 3411, outraged millions and sent the nation's fourth largest airline into a popularity plummet. united c.e.o. oscar munoz acknowledged the public relation crisis today, and promised changes. >> it happened because policies were placed ahead of our shared values and procedures got in the way of what we know is right. >> reporter: the airline announced 10 new customer service policies, including compensating passengers up to $10,000 for taking a later flight. using law enforcement officers only for safety or security issues. and additional employee training. that issue came again under the microscope with two other recent incidents. >> you stay outf >> reporter: video of a heated exchange with an american fligh

someone sitting behind doctor david dao started recording after he was asked to give up his seat. other passengers in the plane say dao... never raised his voice -- but you do hear him insist he's not giving up his seat. (grant) some say the apology from the united c-e-o came too late... two 'more' of the airport police officers involved in the incident have been put on leave.. also attorneys for dao took a step toward legal action... filing court papers asking that reports and other material in the case - be material in the and other that reports papers asking filing court legal action... step toward dao took a step toward legal action... filing court papers asking that reports and other material in the case - be preserved. (steve) now onto a bizarre story out of san francisco.. a man says he'

david dao who was forcibly removed from united flights claims they have a history of bullying passengers and plan to sue them and the department of aviation police. they say dao had a concussion, lost two teeth and had a severely broken nose. >>> what happened to my dad should have never happened to any human being regardless of the circumstance. we were horrified, shocked and sickened to learn what had happened to him an see what had happened to him. >> flight 3411 was overbooked then over sold. united said they were not overbooked nor oversold but had to move their crew to get to louisville. >>> feeling the sting again, a man on a flight from houston to calgary says he was stung by a scorpion. i'm never ever flying again. it apparently fell from an over head bin and fell on his hair. they flushed it down a toilet. medical personnel cared for him when they landed in florida. the flight did originate in costa rica. >> snakes on a plane, scorpions on a plane, getting bedbugs on a plane. >> how do you get a scorpion? >> time for early start on money, years of cost cutting bankruptcies, the

david dao is getting know how much. dao is the united airlines passenger who was violentlly removed from an overbook flight earlier this month. yesterday dao and united airlines reached a settlement. terms have not been disclosed. the april 9-th incident sparked outrage, and united has apologized. there is much more coming up on good morning washington. john gonzalez.. what are you working on? we take some unexpected extra steps to raise healthy chickens with no antibiotics ever. like putting oregano in their water. it has natural antioxidants and we don't have to use antibiotics in their diet. perdue. over 200 products no antibiotics ever. we take some unexpected extra steps to raise healthy chickens with no antibiotics ever. it's part of our 100% veggie diet and helps support their immune system. perdue. over 200 products no antibiotics ever. workers fed up - and threatening not to show up today. we're live right now as the rails open - to see what happens. and from your commute - to your paychecks. a midnight deadlin

david dao represents all mistreated airline passengers going forward. is not at a press conference. his attorneys say he somewhere safe and will need surgery. his daughter spoke on his behalf. the family is sick and shocked. the attorneys say this can not happen again. take a listen. >> we want fairness how people treat us. we want respect and we want dignity. that's it. not a big deal! this seems so simple. reporter: dr. dao's attorneys also say they do not think he was targeted because of his race. just this afternoon united airlines released a statement saying they have a concrete internal investigation that it expects to wrap up by april 30th. melissa. melissa: this is not going away anytime soon, matt. thank you. david: you wonder how much he is going to get? melissa: his nose was broken. he needs reconstructive surgery. it was more frightening than when he left vietnam in a boat from saigon. david: bill gavin he could claim he could not get an airplane again. traumatized for life. we'll see. >>> following the palm sunday bombings, some churches ar

david dao ripped from the seat he paid for will serious injuries all to make room for a flight crew. ed admitting dr. dao never did anything wrong. his attorney says somehow many airlines no launch place a premium on customer service. >> we all want to be treated in the same manner, with the same respect and same dignity that they would treat their own family members. >> reporter: so what happened, some of the most profound changes to aviation came after 9/11. after the airlines struggled to survive, they cut the size of their planes to fit the passengers that would fly. with so many mergers fewer to choose before. an airline passenger advocate says we the customers share the blame. what's happened to the travel experience over the last 20 years? >> i think we can all say that customer service has really suffered. and a lot of that comes from the consumer's demand for lower prices. >> reporter: we all want to pay the cheapest possible to get from point "a" positive point "b"? >> right. i've seen people change their booking plans based on two or three dollars. >> reporter: 26,000 fligh

david dao dragged off a united airlines flight.here are many questions surrounding what led up to this infamous event. the flight was scheduled to take off from chicago at 5:40 p.m. during the boarding process passengers were told the flight wasover booked and they were looking for passengers to give their seat for a $400 voucher and an overnight stay in a hotel. then they were told four passengers had to get off. they upped the offer to $800 and an overnight stay. the supervisor says four people would be randomly selected to leave. it's done by computer. one couple and a woman were chosen and left. then dr. dao was selected and according to witnesses became quote very upset. two security officers from the chicago department aviation were brought in to assist. >> i am not going. i am not going. i don't go. i don't go. jess report officers yanked dao out of his seat hitting his head on an armrest. they then drug his limp body count aisle. he then returned to the plane and ran to the rear, his face very bloody. a medical crew attende

the lawyer for david dao made the announcement today.ple all across the country and world have now seen the viral video of chicago aviation police yanking dao out of his seat. fox news correspondent matt fin has nor from chicago. >> reporter: it's an incident viewed by millions across the world. chicago aviation police pulling a passenger now identified as dr. david dao to the ground dragging him down the aisle while he bleeds from his face. the incident left him with severe concussion, lost team and a broken knows and he's planning to file a lawsuit. >> if you're going to eject a passenger under no circumstances can it be done with unreasonable force. >> reporter: first steps have already been taken. dao legal team filing a motion to protect and preserve evidence it says will be needed later. but it's still not clear what exactly happened before dao was dragged off the plane. one passenger says he voluntarily gave up his seat for an $800 voucher. before changing his mind and reboarding the plane. >> he and his wife did volunte volunteer

david dao's attorneys told us their intention to file a lawsuit. >> reporter: good morning. dr.ys say they plan to take legal action against both united airlines as well as the city as we get a very compelling description of dr. dao's injuries. >> oh my god. >> reporter: dr. david dao dragged from that united flight on sunday is now out of the hospital. >> my dad is healing right now. >> reporter: but his daughter says his injuries are severe. >> we were horrified. and shocked. and sickened to learn what had happened to him and to see what had happened to him. >> reporter: his attorneys today said dr. dao suffered a concussion, broken nose, sinus injuries that require reconstructive surgery and lost two teeth in the incident. >> i have to go home. >> reporter: and he says he has no memory of running back on board the plane bloodied and distraught after being dragged off. dao's attorneys say they will sue both united and the city. >> he's a 69-year-old man. is that really the way we want to treat the aged? >> reporter: united released a new statement reiterating its apology sayin

david dao was violently dragged off the united airlines plane, the company has changed their policy.no longer will be ordered off a plane if it's overbooked. also, a united employee who needs to get to another airport to staff a different flight will have to be booked at least one hour before takeoff. >>> the video of the bloody and dazed doctor has spread online igniting international outrage. "today in the bay" robert handa reports. >> we condemn all of them and urge everyone to boycott united airlines. >> reporter: a coalition of bay area asian american community groups came out to support boycotting united airlines and said while there's no evidence the forceable removal of dr. david dao was racially motivated, they say the airline's refusal to say how passengers are selected for removal is frustrating. >> regardless of what happened that asian american male passengers should not be dragged out of the plane like a dog. >> reporter: at a news conference in san francisco, the group says they are contacting lawmakers to try to get united to be more transparent and to get policies ch

david dao ripped from the seat he paid for hospitalized with serious injuries all to make room for a es and the city of chicago have repeatedly apologized admitting dr. dao did nothing wrong. while his case may be an extreme example, his attorney says somehow, many airlines no longer place a premium on customer service. >> we all want to be treated in the same manner, with the same respect and same dignity that they would treat their own family members. >> reporter: so what happened? some of the most profound changes to aviation came after 9/11. as the airlines struggled just to survive, they cut the size of their fleets to fill every seat on planes that do fly. soon they were charging for luggage, leg room, seating changes, even carry on bags. with so many mergers fewer to choose between. an airline passenger advocate says we the customers share the blame. what's happened to the travel experience over the last 20 years? >> i think we can all say that customer service has really suffered. and a lot of that comes from the consumer's demand for lower prices. >> reporter: we all want to

david dao's daughter said that what had happened to her father had left the whole family distress.ppen to any human being, regardless of the circumstance. we were horrified, and shocked and sickened, to learn what had happened to him, and to see what had happened to him. we hope that, in the future, nothing like this happens again. yahoo! is facing a lawsuit alleging that the firm mismanaged funds set aside to help jailed chinese dissidents. the $17 million fund was set up after yahoo! provided information about political dissidents to the chinese government. the lawsuit filed on behalf of eight activists in china claims that the money was used to fight other legal cases, and also to buy properties in washington. the italian football club ac milan has been sold to a chinese led consortium. this of course brings to an end the era of ownership by the tycoon and former italian prime ministers silvio berlusconi. the purchase is worth more than $750 million. a bit earlier in the programme we heard donald trump talking about north korea, and his hope that china would deal with the proble

the lawyer for david dao, the passengerforcibly dragged off a united airlines plane earlier this weeks carried him off, screaming, when there were no volunteers to leave the overbooked flight. dr dao's daughter says that it's left the whole family in distress. the head of the cia has called wikileaks a "hostile intelligence service" which threatens democratic nations and joins hands with dictators. in his first public remarks since becoming the agency's chief, mike pompeo said the whistle—blowing group is "overwhelmingly focused on the united states." wikileaks maintains that its mission is to "publish newsworthy content and express constitutionally protected truths." scientists at the us space agency nasa, say one of saturn's moons known as enceladus may be the best place to look for life beyond earth. the cassini spacecraft, which is just ending a 13—year mission, sampled waters erupting from the moon's surface. they suggest the planet has all the conditions needed to sustain life. speculation has been growing that north korea may be ready to carry out its sixth nuclear test as soon

. >> ceo, david dao, the flight. >> still dealing with the pepsi stuff.next week. >> buckle up. >> have a great weekend, everybody. >> announcer: this is abc's "world news now," informing insomniacs for two decades. [female narrator] foods rich in folic acid like white bread and leafy greens can help prevent some birth defects before you even know you're pregnant. >>> good morning, everyone. i'm linsey davis in for diane macedo. >> i'm kendis gibson. here are some of the top headlines following this morning on "world news now." military might. the u.s. zeros in on isis in afghanistan. with the mother of all bombs. one of the biggest conventional weapons in its arsenal. it is america's second major military strike in a week. does it serve as a warning shot to north korea? full report ahead. >> two georgia officers are fired and placed under criminal investigation. investigators say they were caught on video kicking and slapping a man during a traffic stop outside of atlanta. >>> two secret service agents have been let go after last month's incident where t