today, cabinet office minister david lidington said it was fair to ask why the government hadn't actedr, but that ministers were now working to support those affected. i think it's not unreasonable to say that. the home secretary apologised yesterday for the way this has been handled up till now. i think the really important thing now is that we set in place arrangements so that people get a much better service in the future, which after all is what they're entitled to — these are people who are legally entitled to be here, in most cases have been working, paying taxes for all their adult lives. they are granted by an act of parliament the right to live lawfully in the united kingdom, so, actually, getting them through the paperwork and the record checking to have the formal documentation to prove that status is something we need to help them with, that's what we're doing. this morning, paulette wilson, who came to the uk aged ten, told the bbc of her experience when she was threatened with deportation. when i saw the illegal paper, ijust didn't understand it and i kept it away from my