deanne is brilliant, expand this program. >> david pillpal followed by stephanie. >> i agree with much of what kathy just said and i disagree with kathy on a number of policy issues but we agree that deanna is brilliant and you should support her. as opposed to my earlier comments i'm positive about this item. i think that doing this right may take more staff. i would be fine getting rid of some of the planners and hiring public outreach people. i think if we do fewer things and do them well rather than trying to do more things and do them poorly that would be better for the agency. do fewer thing things and do thm well. supporters are already on board with what you are doing. and i think it's important to build trust with people who are on the fence about various projects and operations of the agency. people who oppose various things that the agency does. and finally, and again, agreeing with what kathy just said, be honest. when there's something that is working well acknowledge it and celebrate the people who are a part of that and when something is not working well acknowledge that

. >> david pillpal followed by mark grewberg. >> on the director's items, the twin peaks tunnel project had a weekend shut down the weekend of the ninth an ninth and tenth of. it was not a planned shut down. it was executed very quickly and there were issues that i experienced with the bus service at night. so i'm just an example of where we can't do something well but we're trying to do it quickly. we should say no, we can't do that shut down now. and i under that there were scheduled constraints but it happened too quickly and wasn't a great service fort public. the upcoming 60-day shut down i hope there's updates placed on the website. the temporary bus zones that director riskin referred to, i would question what approval process they went through. i'm not aware there was a public hearing or any kind of approval process for red zones placed at various locations temporarily in support of the project and similarly, there are new islands, one of which has been constructed at taraville and 19th. that was not in the project scope. i've asked for the environmental determination on that an