. >> david pogue, who has authored computer books and writes a weekly technology column for the new yorkk in progress. >> microsoft made the operating system, some company in taiwan made the equipment, you're running software from a company in california, and now you're installing the driver for a digital camera from a fourth company. you know, what are the odds that all of these are going to work flawlessly together for all 400 million people who have pcs? zip. >> so what do you do? >> you get unhappy. you develop software rage. >> yes, you need to reboot your system. >> anyone who has ever called a toll-free help line knows what david pogue is talking about, and it doesn't seem to make any difference whether you are talking to someone in delhi or dallas. >> i have spent three hours on the phones on this today, so my temper's a little bit short right now. >> okay, i do apologize for your inconvenience on this, bill. >> software companies will try to convince you it's a hardware problem, and hardware companies will do the reverse. according to one survey, 29% of all callers swear at thei