to explain and show what people have to do. [ inaudible ] all these items are -- >> reporter: david ramirez should be at school, but instead he spent the morning at the santa clara county courthouse trying to pay a ticket. >> i've been saying some time. the remaining balance is $381. my next payment is due on the 4/22. >> reporter: he's making a payment in person because the court's online payment system is down. a spokesperson for the court wouldn't comment on camera, but in an e-mail to abc7 news it says the problem goes back to december. a memo detailing the issue is posted at the court. a glitch in the software is causing traffic fines to be miscalculated. some people are being undercharged, others charged more. >> you have to pay your ticket because the phone lines and the online service aren't working. it's kinds of alarming that we live in such an expensive city and stuff and they can't fix their court systems. >> reporter: ramirez says he tried for two weeks to pay on line but got this message -- at that system is down for maintenance. once inside, ramirez said there were long lines

to explain and show what people have to do. [ inaudible ] all these items are -- >> reporter: david ramireze spent the morning at the santa clara county courthouse trying to pay a ticket. >> i've been saying some time. the remaining balance is $381. my next payment is due on the 4/22. >> reporter: he's making a payment in person because the court's online payment system is down. a spokesperson for the court wouldn't comment on camera, but in an e-mail to abc7 news it says the problem goes back to december. a memo detailing the issue is posted at the court. a glitch in the software is