without proper inspection, follow up from dbi, dbdph, we cannot eradicate the problem if we do not know where the problem is that. if there are 4000 units in the city, there are a lot of bedbug units. the other point is, the inspection of dph does not have a particular form, nothing standardized. these inspectors, i have seen them raise a mattress cover, look around -- there are no bad books. we will go back in and verify that there are bedbugs. the city is called in again and they say, okay, there is. in the meantime, the tenant has been living there for 30 days without help from the city. the other issue would be -- in 10 years of doing this, i have never had dph, for us, a pest control operator, any information on bedbugs, other than doing generalized city-wide meetings. no training that i know of. i have never gotten any support from dph or dbi. i am not saying that they are bad, but we need procedures in place so that pest control operators know what we need to do when there is an infestation. we cannot just go in and sprayed. tenants need to prep, sometimes they need help. we are