we let people know about both 311 as well as dbi and dbh, and we work with tenants to resolve complaints, but there are still a number did not know about our services. there is a poster which should be hanging in all of the hotels. supervisor cohen: it is not legally mandated >> it is, that it has to be in all of the hotels, but it is not necessarily there. the complaints do not necessarily get resolved. >> -- this is a picture of an sr a bathroom. so the next thing i wanted to talk about, the next thing i wanted to talk about is that we asked people what their top three concerns were in the building, and rather than giving them choices, i had them give out their own answers. these are the categories that they were grouped into, which was physical maintenance problems, physical relationship, health and safety issues, and other. as you can see, there are the physical maintenance problems. 60% of the respondents listed two things -- was did things that had to do with this. this is a cracked window in someone's room. i think that person did get it repaired, but when the picture was taken, i