leaderfell had told him the former de kepper leader fell short had told him the former de kepper leaderfellader fell short of coutts financial requirements. mr tim obtains a document that says coutts says his views do not align with theirs. later, they apologise for theirs. later, they apologise for the deeply inappropriate comments. six days later, the bbc apologises to mr farage. the business editor tweets his senior source's information was incomplete and inaccurate. the next afternoon, dame alison admitted to being the source. the natwest board notes her error of judgment, but says it retains full confidence in her. however, just eight hours later, in the middle of the night, natwest announced she is stepping down. coutts prides itself on having served the brightest and best, it says, for over 300 years. once dubbed the queens bank, it is a 0nce dubbed the queens bank, it is a stranger to scandal. yet it finds itself embroiled in a crisis, not a financial one, but a reputational one. and one which has provoked a discussion about how banks should view their customers. the city minister s