i'm going to turn this over to deanna desantis, because i know there were some specific examples of what we've implemented. >> chairman: ms. desantis. >> i'm going to try to move a little quickly here because, respectfully, i have some of the small business owners that were part of the west portal project, our twin peaks project, and i'd like to make sure they have time to speak and let you know how they feel about the efforts we have put forth. i think the most important thing on this slide i would convey to all of you is,n, no project is the same. all of the work we've been over doing, and overseeing the implementation of our construction mitigation, we have three examples of three very different projects. so it is not a one-size-fits-all. i think the most important thing is we have to have a relationship, develop a relationship, and work directly with our mer merchants and our neighbors when we start to come into a project much earlier on in a project. early engagement was the most important part of this. we had a one-year relationship that we had with the twin peaks before we even br