my name is deanna suarez. i think one of the things, aside from advocating for the procurement of clerks, we all have to remember, as sam moss pointed out, the quality of service depends on the quantity of work that people have to do on a daily basis, and just because you're at fully staffed capacity doesn't mean you're at capacity. the clerk are the first stop of complaints, they're also a key to the follow up and the director's hearing. our job is to make sure that folks are finding remedies and finding solutions through the department. and without properly staffing up or even thinking through what kind of staffing our departments really need, yeah, i think running programs, the f.t.s, kind of like what is the job planned for them and all that matters, but i think it's appropriate to here when tenant advocates on the ground are asking to resolve backlogs or to ex-ped yat the process, that you hear the fact that we need more clerks. thank you. >> thank you for that. next speaker, please. >> good afternoon. my