introduce -- i will turn this back over, but parents hall, the division chair at the presidio, and deborah frank is the superintendent. of promised with a photo to help in future elections, i would be on this side of terrance. chairperson nolan: on behalf of all the people in the city, thank you for your help. this is a wonderful story. thank you for your hard work every single day and the extra grace to bring to it. gentlemen? mr. white, mr. macarthur? >> i am cedric macarthur. i would like to thank the board for recognizing our work, considering the fact we all do an honest job on a day-to-day basis. everyone appreciates standing before all of you today. it was a wonderful story, and it was unusual, but i have to thank my colleagues, my co-workers, and also james white. we share the same line. i believe the efforts and strength that we work together honestly and nobly -- we can have success stories like this, which makes us feel more appreciated, to come in every day and do a job well done. i want to thank the superintendent, james frank, my wife, who fixes lunch and breakfast for me, to still

deborah? >> reporter: well, frank, we're downtown along the water front. you can see this hand railing has a bronze top on it. but this one is missing. and police say thieves took 30 of them until their own greed did them in. >> they were taking out the railings there. >> reporter: right under the surveillance video, two men mess with the rail screws in the middle of the night. >> they know just what they're looking for and exactly what they're doing. once they remove the screws, you pop the glue off. >> reporter: the railings are as much a part of this area as the river. but the rails, missing, the same men spotted beforehand every time. >> they would walk along, kind of unscrew them first, and then come back and remove them. >> reporter: even piling them up behind a wall. >> we backed all the way in to there. >> reporter: positioning their truck to load up later. so plain clothes officers staked out the area several mornings, and jumped when the truck returned. >> if they didn't come back, we never would have caught them. because they were not napa resid

deborah? >> reporter: well, frank, we're downtown along the water front. you can see this hand railing has a bronze top on it. but this one is missing. and police say thieves took 30 of them until their own greed did them in. >> they were taking out the railings there. >> reporter: right under the surveillance video, two men mess with the rail screws in the middle of the night. >> they know just what they're looking for and exactly what they're doing. >> once they remove the screws, you pop the glue off. >> reporter: the railings are as much a part of this area as the river. but the rails, missing, the same men spotted beforehand every time. >> they would walk along, kind of unscrew them first, and then come back and remove them. >> reporter: even piling them up behind a wall. >> we backed all the way in to there. >> reporter: positioning their truck to load up later. so plain clothes officers staked out the area several mornings, and jumped when the truck returned. >> if they didn't come back, we never would have caught them. because they were not napa re

and ktvu's deborah vela is live where quinn kola uses her voice, but in another way. >> reporter: well, frankde this police department works a dispatcher who once dreamed of being a star, but now sings a different tune. what exactly is going on, what do you hear? callers to 911 have no idea. this voice, dispatching venetia cox once had idol ambitions. >> i wanted to be a star, but i think that i knew that probably it was not in the cards for me, but i tried. >> i can hardly believe it when i heard the news today ♪ ♪ ♪ >> reporter: she sang that in lean at the rose bowl. producers thinning the crowd. >> and they go okay, you sing. okay, stop, you sing. i mean it was so quick. >> reporter: next year, the cow palace. >> dreams for so long -- ♪ ♪ ♪ ♪ even after you're gone. >> reporter: in the end, a souvenir shirt for her trouble. but after idol came love and marriage, and a son she sings with now. >> this is my chance to have you home. it is not where i belong. >> i wouldn't trade any of what i have now for fame and fortune, maybe a little bit more money. >> reporter: she still watches the show

and ktvu's deborah vela is live where quinn kola uses her voice, but in another way. >> reporter: well, frankce department works a dispatcher who once dreamed of being a star, but now sings a different tune. what exactly is going on, what do you hear? callers to 911 have no idea. this voice, dispatching venetia cox once had idol ambitions. >> i wanted to be a star, but i think that i knew that probably it was not in the cards for me, but i tried. >> i can hardly believe it when i heard the news today ♪ ♪ ♪ >> reporter: she sang that in lean at the rose bowl. producers thinning the crowd. >> and they go okay, you sing. okay, stop, you sing. i mean it was so quick. >> reporter: next year, the cow palace. >> dreams for so long -- ♪ ♪ ♪ ♪ even after you're gone. >> reporter: in the end, a souvenir shirt for her trouble. but after idol came love and marriage, and a son she sings with now. >> this is my chance to have you home. it is not where i belong. >> i wouldn't trade any of what i have now for fame and fortune, maybe a little bit more money. >> reporter: she still watches the show, but doesn'