the next award is being presented to deedee owens, a 20- year veteran of the mta. she is here, i would like to ask her to step forward. she is being recognized for her leadership as a supervisor in customer service and -- in the citations and residential parking permit office. not an easy area to work in, let alone to excel in. she has led a team of citations that in reducing the backlog of 30,000 citations, basically saving us money and enabling us to process those and collect the money more quickly. she has got a 100% on-time fulfillment rate for online purchases of meter and transit cars, which means when people order these online, they get them in the time we would say that we get them because of her leadership. she has been a supervisor in several different units of these offices and is known throughout the department as a subject matter expert in citations processing, parking violations,dmv registration, and all kinds of stuff most of us do not understand, but she works hard to make sure the agency still functions and processes efficiently. congratulations. i