jeff: i think everyone has their opinions and it will not defocus us in any way. it's also interesting to see those comments now, but the company is the exact same it was the day before earnings. i think our core product offering has never been stronger. i think we have got the best roadmap in the seven years i've been at the company. we continue to see gains in engagement. that's what it's all about -- creating value for members and customers. emily: do you think you can re-accelerate growth? jeff: that is certainly the objective over time, is, as we continue to execute, you want to build into what remains: a large, addressable opportunity. emily: this latest situation, has this impacted morale? jeff: if anything, it brings people closer together. the more you go through these kinds of challenges, you meet these challenges head-on and you are successful in recognizing nothing fundamental has changed. i think the stronger the team becomes, i think the stronger we become as a company. emily: you've written and spoken extensively about compassionate management. give