>> delores blanning. she was with the city for a few decades. spent time at the airport and a number of different agencies. she's come back as a retiree employment -- employee to help fix things. she's in charge of process improvement, but she's serving an ombudsman process role. employees are going to her to say, here is what my issue is, and here is how the system is not working for me. she's looking at our process, at the eeo investigation complaint process, and really coming up with a number of recommendations, which i think will be very helpful. her options have been very helpful, anticipating what will be coming out with that, what i recognize is that our own -- we have not given our own managers and supervisors the training that they need to be effective in dealing with some of these issues before they become bigger issues or to not be the issues themselves. so i've started working with director callahan and her staff, as well as the city attorney's office to develop a series of trainings for hr professionals within the mta but then for a