delta airlines says it is sorry for kicking a family often overbooked flight. the airline is offering refunds and compensation to the family after they were forced off of a plane. they were threatened to be thrown in jail for refusing to give up their two-year-old baby 's seek. it was caught on camera and congress is intervening, looking at several bills looking to overhaul airline policies hoping no family has to go through this. lot of families. -- the skies for a lot of families. doug: heavy room -- heavy rain has moved out. maybe sunday afternoon, some sunshine. not the greatest forecast in the world but the heavy stuff is over. you see the green polygons indicating flood warnings that are in effect, the largest area to the north east of washington through the extended baltimore areas until 6:00. hagerstown southport winchester until 5:00, a flood warning. a lot of three inch rainfall totals. you can see the heavy rain has moved off and moving off the coast. we have our area mainly cloudy with a couple of showers to the west. a clear area before more showers

delta airlines is now defending the pilot. he was suspended shortly while they investigated, but he's back on the job. >>> this is a yellow alert day, now here's wusa9's first alert weather. >> giving way to lots of rain this yellow alert evening, and you were giving us a time line for d. c., 7:00. rush hour's going to be really problematic. >> if you're heading northwest you're going to head into virginia, frederick, we might already have thunderstorms around by the first part of rush hour this evening. now is the time to kind of think ahead. what are you going to do. what's going to be your severe weather plan. >> are we going to have the kind we had like two weeks ago? >> i don't think we're going to see quite that small scale of large hail, but we could definitely see some hail that would be quarter sized or a little bit larger. i think the greatest threat also west virginia, panhandle of maryland. this is a monster storm system. we're looking at satellite. you see all these vivid orange colors showing up. this just means

plane no matter what. >> a hunting ton beach california traveling with one and two-year-olds says delta airlinesht was overbooked and the airline wanted one of the kids' seats. >> i got two no where to fly no more flight sleep in the airport. >> it started when delta noticed the 1-year-old was a seat bought for the 18-year-old son but realizes it was a long red eye flight home they decided to use the seat for the baby and purchase their older son a seat on a different polite. >> i'm not a ticket on another flight so my son would have a seat you're saying just going to give florida away to a someone else that when i paid for that seat that's not right. >> brian cheers wife recorded the confrontation said they got scared when the airline started making threats. you and your wife will be in jail and your kids. >> we're going to jail and my kids are what. >> when pure ahy mother and you have the 1-year-old and 2-year-old and they threat ton take your kids away from me you it made my heart drop shaking the rest of the time. >> the family taken off the flight at midnight had to find a taxi pay for new

airline. he asked delta gate agents to let his one year old use the seat without changing the name on the ticketsomething normally against airline policy. >> they scanned all of our tickets and let us on the plane. >> i've got two infants and my wife. we have nowhere to stay. there's no more flights. what are we supposed to do, sleep in the airport? >> reporter: tonight, delta apologizing, saying they should have worked to find a solution. >> it's hard enough to fly with kids by itself and then when we have to go through all that the stress level is astronomical. it's crazy. >> reporter: and david, the family ended up paying for a hotel and a new flight out of their own pocket. tonight delta saying they have reached out to them for a refund and further compensation. david. >> gio, thank you. >>> next tonight here, the new terror warning from the tsa after a growing number of terror attacks using vehicles for mass murder. the concern now, trucks being rented here in the u.s. you'll remember this searing image of one of the worst of those attacks in nice, france. it's a method isis has been callin

here's abc's gio benitez. >> reporter: tonight, a family of four claiming delta airlines kicked themff a flight with their two toddlers, threatening jail time and even loss of custody. >> this is a federal offense. you and your wife will be in jail, and your kids will be taken from you. >> okay. >> reporter: brian schear and his family were flying home from hawaii when a delta employee asked he give up the seat his 1-year-old was sitting in, suggesting the child sit on one of the parents lap. >> i bought this seat and you need to leave us alone. >> reporter: schear says the ticket was originally purchased his oldest son. but he went home early. he claims he asked delta gate agents to let his one year old use the seat instead, something normally against airline policy. >> they scanned all of our tickets and let us on the plane. >> i've got two infants and my wife. we have nowhere to stay. there's no more flights. what are we supposed to do, sleep in the airport? >> reporter: tonight delta apologizing, saying they should have worked to find a solution, >> it's hard enough to fly with k

another black eye for delta airlines.family claims they were kicked off a flight when they refused to give up their two-year-old child's seat. >> it's a very involved story. their encounter with airline staff was caught on cell phone video as everything is these days. here's a portion of it. >> got him a ticket on another flight so that my son would have a seat and you're saying you're going to give that away to someone else when i paid for that seat. that's not right. you need to do what's right. i bought the seat and you just leave us alone. >> the family was on their way back from hawaii when the airline told them they need to give up the toddler's seat for another passenger and have the child sit on his parents' lap. well, as you just saw the family refused arguing that they paid for that seat and shouldn't have to give it up. however, the family originally bought the seat for their 18-year-old son. that son earlier flight home on that's when the family put the two-year-old in that seat. the airline argued that the to

delta airlines tests facial recognition technology to speed up baggage drop-off.'m phil mickelson, pro golfer. i'm karen, i'm a teacher. my psoriatic arthritis caused joint pain. just like my moderate to severe rheumatoid arthritis. and i was worried about joint damage. my doctor said joint pain from ra can be a sign of existing joint damage that could only get worse. he prescribed enbrel to help relieve pain and help stop further damage. enbrel may lower your ability to fight infections. serious, sometimes fatal, events including infections, tuberculosis, lymphoma, other cancers, nervous system and blood disorders, and allergic reactions have occurred. tell your doctor if you've been someplace where fungal infections are common, or if you're prone to infections, have cuts or sores, have had hepatitis b, have been treated for heart failure, or if you have persistent fever, bruising, bleeding, or paleness. don't start enbrel if you have an infection like the flu. joint pain and damage... can go side by side. ask how enbrel can help relieve joint pain and help stop

. >> now to the family who got kicked off a delta airlines flight. they were told they had to give up the baby's seat even though they paid for the ticket. it was caught on video. >> tonight a family of four kicked off a delta airlines flight with their two toddlers the threatened with jail time even lost of custody. >> brian and his family were flying home from hawaii when asked to sit the child on a parent's lap. >> i bought this seat and you need to leave us alone. >> he said the ticket was purchased for his oldest son who went home early and asked delta to let his young child use the seat without changing the name on the ticket. >> they scanned all our tickets and let us on the plane. >> there's no more flights. >> tonight delta apologizing saying they should have worked to find a solution. >> the hard enough to fly with kids by itself and then when we have to go through all that it's just the stress level is astronomical it's crazy. >> and the family ended up pay firing hotel and new flight out of their pocket and now delta has reached out for a

delta airlines making a high- tech effort to help boost airline security. test facial recognition technology this summer at its minneapolis hub. travelers who use delta self- service backdrop would have their faces matched with their passport pictures. delta says it will speed up security, allowing twice as many passengers to be processed every hour. >>> casinos in las vegas have thousands of slot machines for gambling but a rehab facility is using them for completely different purpose. the gaming machines are being used for patients with cognitive impairment and limited motor ability. one speech pet there'll just said playing the games can help with sitting and standing balance as well as endurance while providing some fun incentive to stay out of bed. the machines the patients are using do not use actual money. they offer them a new and creative way to get better. >> i think on their initial tour, families giggle. only in vegas. >> i've had patients hit a royal flush and that was exciting. >> my mom likes to play the slots. not everyone agrees with this th

delta airlines defending its employee's actions.ew this morning, a story behind this wild scene. >>> later on today beware of strong to severe storms across the area. most of your day though it'll be dry. later on we have a weather alert for the strong storms. coming up, i'll show you the timing of it and we'll talk about what you can expect. >>> plus, a fight against smelly trees? what it takes to curb the scent . >>> right now on "news 4 today," a change in our weather as we start the work week. details on the cooldown that's coming and the storms set to strike just in time for tonight's commute. >>> plus, shutdown averted. the late night agreement to keep the government and you working. we'll break down the deal and what it means for you. >>> safe track update. a major metro station reopened this morning as we learn more about repairs on the rails that still aren't complete. >>> "news 4 today" starts now. >>> good morning, everyone. thanks for joining us on this monday. the first day of may. we're just getting into our first day

another airline dispute has caught on video and this time is delta airlines. that's apologizing. uding two young children off a flight after they boarded the latest in a string of airline pr disasters. here's cnn's randi kaye. >> you need to do what's right. i bought the seat and you need to leave us alone. >> reporter: brian scherer and his family are about to be removed from a delta airlines flight in maui bound for los angeles. why? because the scherers put their 2-year-old son who was in a car seat in the seat next to them. trouble is, that seat was booked under the name of the couple's older son who had taken an earlier flight. >> i paid for the seat. i bought the seat. >> reporter: flight attendants told scherer to hold his toddler on his lap since they needed the seat for another passenger on the oversold flight and told him faa rules say the child because of his age had to sit in an adult's lap for safety reasons. he didn't buy that. >> what you're saying makes no sense. we flew out on a delta plane and sat in a car seat. >> reporter: despite arguing the family was es core

all the intel next but later in the show we are talking delta airlines.l never believe what they did this time. that is next. ll your doctor about your medicines, and ask if your heart is healthy enough for sex. do not take cialis if you take nitrates for chest pain, or adempas® for pulmonary hypertension, as this may cause an unsafe drop in blood pressure. do not drink alcohol in excess. to avoid long-term injury, get medical help right away for an erection lasting more than four hours. if you have a sudden decrease or loss of hearing or vision, or an allergic reaction, stop taking cialis and get medical help right away. ask your doctor about cialis. whether it's connecting one of or bringing wifi to 65,000 fans. campuses. businesses count on communication, and communication counts on centurylink. as after a dvt blood clot,ital i sure had a lot to think about. what about the people i care about? ...including this little girl. and what if this happened again? i was given warfarin in the hospital, but wondered, was this the best treatment for me? so i aske

and now delta airlines is under fire this morning. the new video of a pilot hitting a passenger.bin...?( robin @ landing ) terisa... hollywood is bracing for a writer's strike.. we'll explain why.. the hollywood minute is coming up after the break on the kron four morning news. hot spot in san francisco octavia on ramp to sb 101 the ramp is blocked. san leandro nb 880 at marnia all lanes blocked due to a fatal acccident. ( robin @ landing ) in entertainment headlines this morning. "gurdians of the galaxy volume two" gets a running start ahead of it's debut. meanwhile, hollywood is holding its breath... david daniel explains why, in this morning's hollywood minute. (nat-picketers)writers guild of america leaders are preparing for a possible strike -- tuesday (5/2), even as negotiators for writers and producers continue to talk. a w-g-a memo to strike captains says the 12-oh-one a-m tuesday deadline could be extended, but to "be ready to strike." the guild has struck six times since 1960 -- all but one lasted at least three months. "it is, but it's an amazing..." shannen doherty to

bend down, pick up heavy object and relieves the stress on their backs, shoulder and knees. >>> delta airlinesmaking a high tech effort to boost airline security. delta will test facial recognition technology this certainly at the minneapolis hub. traveler who use the bag drop would have their faces matched with the passport pictures. >>> it will speed up security and allow twice as many passengers to be processed every hour. delta also paying for a huge expansion at lax in order to expand their services there. so a big relocation effort down there. obviously delta feeling positive about their business model. >> yeah. >> and the airline industry is doing pretty well. we're heading into the busy summer travel. >> a lot of families getting on planes. >> yes. >> thank you, pam. >> the time is 7:19. sal, you've been busy this morning. what is happening on the roads now. >> we have a big backup trying to get to the richmond bridge, dave and gasia. westbound 580 if you're drive into san rafael. the richmond bridge, it looks like a sunday morning. i'll tell you why. just around the corner down the ro

delta airlines is testing facial recognition for baggage drop-offs. >> that means i have to comb my hair. >> this is an idea that may be very cool or somewhat creepy. delta wants to make the check-in process go faster and testing a facial recognition system at self-service baggage drops. the system requires the passengers to scan at a kiosk and then cameras scan their faces to confirm their identity. privacy advocates already warning it could lead to intrusive data collections although delta says it won't keep him madges or passenger information only aiming for better efficiency. >>> the federal government cracking down on tech support scams the massive ransom ware attacks we've been talking about. the federal trade commission is working with law enforcement on a program called operation tech track going after scammers who trick people believing their computer is infected with a virus. i hear about this constantly in the seven on your side office. they may contact you by phone or pop-up warning on your computer, normally how they do it. they get them to allow them to remote control on th

delta airlines told us their cooperating in an investigation on their airplane and each part goes throughn faa approval process. others either had no comment or did not get back to us. you can read the full statements on our website. just go to nbcbayarea.com/we investigate. i'm stephen stock. now back to you. >>> it's scary to think about how often most of us fly. >> don't want to think about it. it's going to be beautiful this week and this weekend. >>> the good news is we should be staying away from triple digits as we head to the forecast. >> certified most accurate in the bay area. >> we're going to start off really beautiful. i think the only thing you'll need is the sunglasses because it's going to be bright across the bay area. temperatures in the low to mid-50s. also that fog-free condition in san francisco with 51 degrees. i think the warming threat tomorrow is going to be noticeable. we're looking at really nice weather. 81 in san jose and still a little bit breezy winds umto 50 miles per hour. throughout contra costra and alameda counties, oakland, 76. note this is humidity. d

the airlines ceos were summoned to capitol hill including those from united and delta airlines which is also feeling backlash from a confrontation between a flight attendant and a passenger. today, lawmakers did not go easy on them. >> so you have been able to do anything you want to do. add on fees. basic services that we take for granted. it is as if you have to tip a corporation to get a business to do what they used to do for free as a courtesy. >> airline performance did improve last year and complaints dropped. customer satisfaction rose but remains at about a c grade. >>> the trump administration wants house lawmaker to find common ground on healthcare legislation, so they are sending top white house officials to help. meg oliver has the latest from capitol hill. >> reporter: vice president mike pence is leading the lobbying effort on capitol hill for the latest healthcare bill to relace obama care. president trump says the newest version will protect patients with preexisting conditions. and satisfy his supporters. >> they are going to get the greatest. these are the greatest

delta airlines is hoping some new technology will get you on your plane faster.he airline is now testing facial recognition technology as a way of speeding up passenger check-in times. delta says the system will match your identity to your passport photo. you can then tag your own bags, pay the fee and drop your luggage on a conveyor belt. delta plans to test the system in minneapolis this summer. the four-test kiosks cost the airline 600-thousand dollars. it's xx and we're just getting started. right now at 4:xx bombshell report! president trump highly classified information to russia. this morning: the fall out. the outage and the reaction from the white house. good morning washington. - another beautiful day - heat & humidity return tomorrow - near record breaking highs tomorrow & thursday - timing out thunderstorm chances today: mostly sunny. warm, comfortable humidity. highs: 80-85 winds: sw 5 mph tonight: mainly clear and mild. lows: 59-64 winds: sw 5 mph wednesday: partly cloudy. hot and humid. highs: 90-95 winds: s 5-10 mph

delta airlines plans to test new technology at minneapolis st. paul international.hat would allow people to check their bags by scanning their faces to identify themselves. no agent necessary. if the pilot program goes well, the airline plans to roll it out across the country. >> he rose from poverty to play college football but perhaps the most amazing achievement happened off the field. inspiring america is next. k. i take movantik for oic, opioid-induced constipation. my doctor prescribed opioids which helped with the chronic pain, but backed me up big-time. tried prunes, laxatives, still constipated... had to talk to my doctor. she said, "how long you been holding this in?" (laughs) that was my movantik moment. my doctor told me that movantik is specifically designed for oic and can help you go more often. don't take movantik if you have a bowel blockage or a history of them. movantik may cause serious side effects, including symptoms of opioid withdrawal, severe stomach pain and/or diarrhea, and tears in the stomach or intestine. tell your doctor about any side

couple traveling with their 1 and 2-year-old children say delta kicked them off of their flight to maui. the flight was overbooked so the airline told the parents they had to give up the seat and let the baby-sit in their lap the whole time. delta apologized and wants to refund the family for their travel because they had to stay overnightate at headlights and move to another flight and to provide additional compensation. >>> up next you heard the warriors proudly beat the jazz. what about the status of draymond green? he left the game with an injury. collin rush joins us next. nobody told me to expect it. intercourse that's painful due to menopausal changes. it's not likely to go away on its own. it took my most honest friend to help me do something about it. she told me premarin vaginal cream can help. it provides estrogens to help rebuild vaginal tissue and make intercourse more comfortable. premarin vaginal cream treats vaginal changes due to menopause and moderate-to-severe painful intercourse caused by these changes. don't use it if you've had unusual vaginal bleeding, breast or uterine cancer, blood clots, liver problems

. >> delta airline is working on a high tech service to let you check in bags with just your face.acial recognition machines are being test at the minneapolis/st. paul airport this summer. you tag your bag, pay your fee and smile with the camera. there is one catch. only travelers with valid passports can use them. delta believes it will cut check in time in half. proof that firefighters battle all kinds of elements. check out this gusher they dealt with in bay view district. you can see they took care of the problem, no must, no fuss. what a god picture. >> yeah. new at 11:00, imagine for a moment your child looking forward to homework, getting excited for all of that math and writing. >> well, sound impossible? maybe not when pirates enter the mix though. here is "abc 7 news" reporter wayne freedman. >> reporter: it is one of the strangest stores in san francisco. 826 valencia is the address and the name of an establishment with buried treasure that serves as a purveyor for pirates, creative pirates anyway. >> so if i want this? >> you have to give me a story, a song, a dance or

delta airlines is appologizing this morning after a confrontation with a passenger. what led to the confrontation.(rebecca) another cool day today. your weekend forecast next. ,$8drw welcome back. checking in on your morning forecast. our cool down continues today as we celebrate cinco de mayo. let's check the view outside with our 4-zone camera network. the marine layer back again this morning with fog at the coast. morning temperatures are on the cool side with mostly 50s and a few 40s. by mid morning inland temps will hit the low 60, then warm to the upper 60s and a few low 70s by the afternoon. everyone will see partly cloudy skies. expect stronger winds from the ocean later this evening and lasting into saturday. looking forward, temps will continue to cool saturday. clouds will also build. we're still tracking a slight chance of rain sunday. stay with kron4 and we'll keep you updated. no major hot spots. bay bridge wb 80 is less then 30 min from the maze to sf. richmond bridge drive less than 20 min from the toll to 101 ( james ) a big story we are following th

he just wants delta airlines to apologize. in orange county, stacey butler, kpix 5. >> growing tension between san francisco residents and i former oakland mayor over a marijuana dispensary. jean quan and her husband hoping to set up shop in the outer sunset but many residents are pushing back saying that they don't want it in their neighborhoods. the quans insist their plan for a dispensary has received more than 1,000 letters of support. >> we're going to continue to talk to the community we think it's really important because there's so much misinformation about marijuana in this community. >> this is a family district. there are children's programs. there's nursery there. so i'm very concerned about the safety. >> the dispensary would offer bilingual services in english and cantonese. and employees would also be trained on practices from traditional asian medicine. >>> three people are dead after a shooting in a quiet san jose neighborhood. coming up, the latest live from the scene. ,, ,,,,,,,,,,,,,, i'm michelle griego. a

new numbers are in, and the delta -- i should say, and delta airlines topped the list for online arrivals march. the latest government rankings show second place was held by hawaiian followed by united and american. virgin america had the highest rate of delayed flights and discount carrier spirit airlines drew the most consumer complaints. delta also had the lowest bump rate, jetblue had the highest. >> all right, good stuff. thanks, michael. >> sure. >> it was just a lovely day to be outside, right? >> we wanted to hold class outside but we were not allowed. drone view 7 gives us a look at hoit tower in san francisco. so will this nice sunshine stick around? >> let's ask meteorologist sandhya patel. what do you think, sandhya? >> i wouldn't have it any other way, dan and kristen, since you're enjoying it so much. we'll keep it coming. the temperatures at the levi stadium for the u2 concert, take a look at the numbers. 69 degrees, dropping down to 56 later tonight. if you're already there and waiting outside, at least you're not going to be too uncomfortable for the concert. so, it is ni

. >> delta airline is working on a high tech service to let you check in bags with just your face.acial recognition machines are being test at the minneapolis/st. paul airport this summer. you tag your bag, pay your fee and smile with the camera. there is one catch. only travelers with valid passports can use them. delta believes it will cut check in time in half. proof that firefighters battle all kinds of elements. check out this gusher they dealt with in bay view district. you can see they took care of the problem, no must, no fuss. what a god picture. >> yeah. new at 11:00, imagine for a moment your child looking forward to homework, getting excited for all of that math and writing. >> well, sound impossible? maybe not when pirates enter the mix though. here is "abc 7 news" reporter wayne freedman. >> reporter: it is one of the strangest stores in san francisco. 826 valencia is the address and the name of an establishment with buried treasure that serves as a purveyor for pirates, creative pirates anyway. >> so if i want this? >> you have to give me a story, a song, a dance or

this time delta airlines. controversy over his very crude jokes about the president. it comes when your insurance company says they'll only pay three-quarters of what it takes to replace it. what are you supposed to do? drive three-quarters of a car? now if you had liberty mutual new car replacement™, you'd get your whole car back. i guess they don't want you driving around on three wheels. smart. with liberty mutual new car replacement™, we'll replace the full valuof your car. liberty stands with you™. liberty mutual insurance. every to be heard... ♪ to move... with you... through you... ♪ beyond you. ♪ there's nothing more than my vacation.me so when i need to book a hotel room, i want someone that makes it easy to find what i want. booking.com gets it. they offer free cancellation, in case i decide to go from kid-friendly to kid-free. now i can start relaxing even before the vacation begins. your vacation is very important. that's why booking.com makes finding the right hotel for the right price easy. visit

airlines, the travel insurance company, nor the online travel agency would budge. >> i wrote a congressman. haven't gotten an answer. and then i saw you guys. >> nbc4 responds contacted both deltand american airlines. we explained ros's situation to them, even though they were under no obligation to do so, both agreed to refund their portion of the trip. >> i think it showed me the value of shedding light on what's happening. >> reporter: bottom line, travel insurance on a flight may not give you the coverage you truly need. so consider at the last minute, your schedule's up in the air, you might want to spend a little bit more money and get a ticket that's refundable. >> when to buy travel insurance is a question we get asked a lot. if you're going to a big trip, investing thousands of dollars, it's probably a good thing to buy it, it's only going to cost a few hundred dollars. if you want advice on how to choose a good travel agency, head over to nbc washington app and search travel insurance. back to you. >> unbelievable. you guys are unbelievable. great customer service. >> father, pretty furious over his family being forced off a plane. what happened when he and his kids h

. >> delta airlines will test a self-service baggage drop that uses facial recognition to verify identity instead of an agent. >> it will compare your face with your passport photo. the airline will test it out this summer in minneapolis. >> lowe's is trying out a new kpexoskeleton exoskeleton. >> the company says it helps employees lift heavy objects more easily. no word on when it might be used more widely. >> and we have new numbers showing the average starting salary for college graduates is almost $350,000. >> wow. who are these them? apparently a lot of the top salaries are tech related. software developers $65,000, software developers $65,000, scientists and researchers over the energy conscious whopeople among usle? say small actions can add up to something... humongous. a little thing here. a little thing there. starts to feel like a badge maybe millions can wear. who are all these caretakers, advocates too? turns out, it's californians it's me and it's you. don't stop now, it's easy to add to the routine. join energy upgrade california and do your thing. when i have an asthma at

. >>> delta airlines has plans to check your face before you check your bags.ta is testing a facial recognition machine that allows passengers to self-check their bags. customers tag their own bags, pay the fee, and drop their luggage on the conveyor belt. it's expected to save time. delta plans to test four of those machines this summer in minneapolis. >>> and hackers claim to ha walt disney's ceo says hackers are demanding a huge ransom paid in bitcoin. he didn't say which movie was hacked, according to sources. disney will not pay the ransom. iger said the hackers are threatening to release the film in increments if their demands are not met. anne-marie? >> sounds like the plot of another movie. jill wagner, thank you so much. >>> still ahead, a refugee surge. we'll take you to canada where asylum seekers are rushing the border and filling shelters. to severe plaque psoriasis, isn't it time to let the real you shine through? introducing otezla, apremilast. otezla is not an injection or a cream. it's a pill