. >> this is dean and deluca.s that said you could taste the love. >> maybe the person wasn't in love who made that one. >> there was a delay in shipping due to our complicated address. it is the fault of the shipping company. that part is not the fault of dean and deluca. but the packing in the styrofoam crate was not perfect, the dry ice evaporated and we ended up with a bit of a mess. to the company's credit, they stepped up, said we'll refund your money, send you a new one, refund your shipping. we've all dealt with them for years. >> is that the case with most of these? if there's been a problem and you called, they say just tell us what you need to fix. >> absolutely. and i think these are companies in the service business and they know with yelp and sites like that these days word spreads like wildfire. >> it is delicious by the way, if it helps. at all. >> cheesecake factory. two 10-inch cheese cakes. this is tiramisu, this is red velvet. the only difference, if you look at pictures, online they're not cut