i'm happy to welcome today -- demie angelocci is here with us. thank you so much for coming in. >> thank you, rick. >> i know oftentimes things are done at a table like this once you get to the house. we, walk me through it. what happens when somebody makes that toll-free call and your folks answer the phone. >> once they make that very first call, we have a consultant that actually will help them set up their appointment. >> right. >> we will have our safety specialist go out to their home. we really need to come to the home, to talk to the customer, to find out what amenities and accessories they need and want for their tub. our safety spealists will come in and they'll do a quick few measurements in the bathroom. we have very trustworthy safety specialists. our installers are specially trained at corporate. so they know exactly the right fit for each bathroom. >> and when you walked in, i expected to see this table just covered with folders and books and stuff. all you brought was a tablet. >> it's just a simple tablet, but it has lots of info