the fire deparment responned to 1000 calls for iresa&that didn't exiit.and even more trrubling for emergencyical services that werr also classified s false.pleas for help where the victim could not be found..orrsimply wasn't injured.that's thouuands f bogus calls everyyyear which unnecessary runs for an already overtaxed departmant 4:28"24 hours a dayy, 365 days a year e neverrclose"heee in office, the nervv center for city firerighhingg operations...the true costs of false calls are well understood seven men and women under the guidance of battalion chief anita hatteltrring to balance demand, with limited resources 1:40for us, sometimes it's difficult finding thh where they're needee"a task made more difficult because the ciiy must respond to a call noomatttr what.3:37"the thing you have to understand when someonn calls 911, it's an emergency to them, it may not be tt you or i,,but when yoo're in the idle of something haapening and it's your life, it's an emergency to you. "still as calls come in and medic units are dispatcced with responding to a calla&even if it's fakeais not without risk