derek hart was concerned that coverage of the implementation of universal credit gave what he callednd deliberately plays on viewers' emotions. the previous system gave rise to even more problems and hardships, as were previously reported. painting the government as callous and ignoring these problems is simply not true." every week, we hear about certain words and phrases used by bbc news presenters, which really seem to annoy some of you, and one example was identified by dr ian barnish in an email to us on monday. "i am fed up to the back teeth with the bbc‘s use of the word ‘special‘, especially in news and politics programmes. for example, special correspondent, special programme, special report. without a definition of special, this is meaningless drivel. please desist." let's hope ian wasn't watching the news at ten the following evening, which began like this. tonight at ten, a special report on the record number of people dying from heroin and morphine addiction. good evening. we start tonight with a special report on the surge in deaths from heroin addiction across the uk.