which brings us back to derek reid.recorded 3 hours on the phone with fast track. >> i have been dealing with this for one year 4 months and 6 days. >>reporter: remember the toll violation. fast track dismissed it only to put it back on his dmv record the following year. >> i'm begging you let me talk to a supervisor. begging you. >>reporter: the agent still could not remove the dmv hold. big reason for that 330,000 dollar penalty xerox accidentally mailed violation notices to 16,000 drivers late last year. now it has to refund penalty fee the drivers paid. transit agency are now hiring a consultant to help xerox fix problems at fast track. we keep track and see how that goes. what a mess. >> thanks michael. >> all right for the first time a local kim is sharing the story about what happened on the san mateo bridge more than a year ago. husband serve the time for domestic violence after prosecutors say he tried to throw his wife off the bridge. >> i want people to know i'm not a victim and this man has never ever ever h

which brings us back to derek reid. he recorded 3 hours on the phone with fast track. >> i have been dealing with this for one year 4 months and 6 days. >>reporter: remember the toll violation. fast track dismissed it only to put it back on his dmv record the following year. >> i'm begging you let me talk to a supervisor. begging you. >>reporter: the agent still could not remove the dmv hold. big reason for that 330,000 dollar penalty xerox accidentally mailed violation notices to 16,000 drivers late last year. now it has to refund penalty fee the drivers paid. transit agency are now hiring a consultant to help xerox fix problems at fast track. we keep track and see how that goes. what a mess. >> thanks michael. >> all right for the first time a local kim is sharing the story about what happened on the san mateo bridge more than a year ago. husband serve the time for domestic violence after prosecutors say he tried to throw his wife off the bridge. >> i want people to know i'm not a victim and this man has never ever ev

which brings us back to derek reid. he rerecorded 3 hours on the phone with fast track. >> i have been dealing with this for one year 4 months and 6 days. >>reporter: remember the toll violation. fast track dismissed it only to put it back on his dmv record the following year. >> i'm begging you let me talk to a supervisor. begging you. >>reporter: the agent still could not remove the dmv hold. big reason for that 330,000 dollar penalty xerox accidentally mailed violation notices to 16,000 drivers late last year. now it has to refund penalty fee the drivers paid. transit agency are now hiring a consultant to help xerox fix problems at fast track. we keep track and see how that goes. what a mess. >> thanks michael. >> all right for the first time a local kim is sharing the story about what happened on the san mateo bridge more than a year ago. husband serve the time for domestic violence after prosecutors say he tried to throw his wife off the bridge. >> i want people to know i'm not a victim and this man has never ever

. >> derek reid supposed to get an invoice for crossing the golden gate bridge he got this. >> a toll evasion notice saying we did not pay the toll. which was impossible to pay because there is no toll takers. >> fast track agreed it was a mistake and the fee jumped to $79 he had to pay in order to register his car. derek isn't alone. dozens of drivers complained, saying they're unfairly hit with penalties. this after the golden gate bridge eliminated toll takers >> we know this is a frustrating process >> one reason is because of a major blunder by fast track, saying 16,000 drivers are violation notice last year. fast track is apologizing. as for derek, fast track did remove the fine only to put it back on a year later. >> i'm begging you to let me talk to a supervisor. >> you'll see how long he was on the phone and whether he got this problem solved. how many of us are hit with the penalty? who is operating the system? that is tonight at 11:00. >> wow. >> well vigils are being held to remember the three muslim college students murdered in north carolina. there are so many people the

. >> derek reid supposed to get an invoice for crossing the golden gate bridge he got this. >> a toll evasion notice saying we did not pay the toll. which was impossible to pay because there is no toll takers. >> fast track agreed it was a mistake and the fee jumped to $79 he had to pay in order to register his car. derek isn't alone. dozens of drivers complained, saying they're unfairly hit with penalties. this after the golden gate bridge eliminated toll takers >> we know this is a frustrating process >> one reason is because of a major blunder by fast track, saying 16,000 drivers are violation notice last year. fast track is apologizing. as for derek, fast track did remove the fine only to put it back on a year later. >> i'm begging you to let me talk to a supervisor. >> you'll see how long he was on the phone and whether he got this problem solved. how many of us are hit with the penalty? who is operating the system? that is tonight at 11:00. >> wow. >> well vigils are being held to remember the three muslim college students murdered in north carolina. there are so many people the