it's not even a close call. >> kroft: ohio attorney general mike dewine agreed. >> dewine: i think thestry's a mess. and i think the impact it has on real people is just unconscionable. >> kroft: you think they're breaking the law? >> dewine: i think they're breaking the law. there is no doubt in my mind that they are breaking the law. >> kroft: we wanted to talk to equifax, transunion and experian. but like most consumers, we were unsuccessful. the agencies referred us to the spokesman for their lobbying group in washington. he too declined our request for an on-camera interview, but did provide a written statement citing an industry-sponsored survey that showed 95% of its customers were satisfied with the dispute process. the industry maintains it's in compliance with federal law. >> go to 60minutesovertime.com to find out what you can do if you think there's a mistake on your credit report. sponsored by lyrica. i'm phyllis, and i have diabetic nerve pain. when i first felt the diabetic nerve pain, of course, i had no idea what it was. i felt like my feet were going to sleep. it prog

thank you so much. >>> ohio attorney general mike dewine is taking the ftc report a step further.opening an investigation into the credit reporting industry saying they are breaking the law. >> he joins us now to lay out the facts as he sees them. welcome back. you say these credit reporting agencies are breaking the law. this is a violation of the fair credit reporting act. is that what you're saying? >> absolutely they're violating the law. my office got involved in this after a series done by the columbus dispatch where they really laid out what the problem is. and the problem is that the system that has been designed by these credit reporting agencies who are making so much money, the system is designed not to get at the truth. they have a huge error rate as you heard, but the bigger problem is when you point out the error to them, it is virtually impossible to get them to fix it. and that's really what the problem is. >> yeah. but we contacted all three major credit report agencies and they directed us to their trade association which issued a statement in response to the ftc