but a few years ago, their time-share company went under and was taken over by diamond resorts international we learned that the unit that we had, we would be given 4,200 points for. >> did they explain to you, don, what those points meant? >> uh, no. >> you know, different time-shares work different ways. and with some, you get points instead of weeks. so you don't have to stay for exactly one week. shorter stays cost less points. and longer stays cost more points. >> our value was $8 per point. but the points had never sold for $8 from -- in the last several years. they're around $2 to $3. >> over time, they say, their week became worth less and less points. while it seemed as every vacation they wanted to take, well, it cost more and more points. >> they give you the impression that you just have to call up and say, "i'd like this one here." and they say, "okay. fine." and it's not like that whatsoever. >> twice, they were told availability would improve if they bought more points. and twice, they did. but it didn't. the salespeople are very good at what they do. and some presentations en