. >> diana gonzales' sister died suddenly last year. left behind a painful reminder to gonzales that her sister is gone. >> first of all, she shows up as a friend and family. she's always there. >> so gonzales wanted to delete her sister's page but without the password, gonzales was stumped. she tried over and over to get help from facebook. >> there must be some way to reach someone to say what do you need from me so we can do this. i didn't find anything. >> so gonzales searched the web for ways to remove a deceased person's facebook page. but says she only found other people with the same problem. >> no one really had an answer. >> did you try to call facebook? >> i couldn't really find a phone number to find them. >> we contacted facebook through media challenges. facebook says it honors requests from close family members to deactivate a deceased person's account. in fact, facebook says you have two options. you can either memorialize a page or delete it all together. we found many memorial pages online for the general public and ev