that is mitchel and diana ray. such a difficult time for the whole community. you were here yesterday with some of the victims' families. what happened? >> yesterday, in the beginning of the afternoon, several families came, friends and families of these victims. they came to the place where they can have a rest and think of these victims. there was a short ceremony with several regents. >> including, i think, imams, and catholics. >> catholics, yes. >> what was it -- how difficult was it for these relatives? how much sort of emotion did some show and then did other people -- did sort of take this in a very different way? >> it's just -- well we were amongst interpreters but in fact we didn't come into direct contact with them because the germans arrived with all their interpreters, they had everything written and they all wanted to be together but it was extremely distressing for everybody concerned. and they stayed i suppose, about three quarters of an hour perhaps an hour. there was a speech from the german ambassador. >> what did he say? >> she's a woman. >

on the left is diana cord ray, and the middle is sue day, an incredible artist as you'll see. and on the right, a magnificent wig master. so while i was there, i was able to really see these figures as they were maintained and see what they look like and what they felt like. and then i was of course able to ask all of the questions that i needed to ask and to -- to ask all of the things i'd ask when i was a little girl. how long did it take you what's it made out of, why and why and then what happened. so this was really -- this was a wonderful opportunity for me to see these figures as they were being worked on and see them up close and see how they really went about creating them. sue day is not only the artist that you'll see in a moment, but she's also the one to put the hairline into each of the three figures of george washington. you can see that here in this slide, she's putting one human hair at a time directly in to the wax. and in this way it looks like the hair is actually growing out of his head. one by one, she used this tool to put in the hairline and she did so