provided notice of the visit she stated she had not spoken with a cla but instead had spoken with diana rubens regarding congressional staff's arrival. she then began the meeting with two comments. for she said the philadelphia regional office endeavors to do all things with integrity and get proper benefits to veterans and second she made a curious statement than taking an ms. ms. villa path's possession of the notepad with the two names that were circled. she said it's difficult to have employees or ex-employees who say we are not doing a good job. when we heard from ms. halliday at the office of expected -- inspector general i believe this commitment to integrity and service to veterans is seriously challenged. on the basis of verified data manipulations leadership's failure to follow reporting protocols and investigation into a myriad of inappropriate practices. while in the conference room that vso veteran service management told told her the appeals team is on their way up with files and computers to facilitate staff access. in exchange the transpired three separate times ms. subtwelve a

provided notice of the visit she stated she had not spoken with a cla but instead had spoken with diana rubens regarding congressional staff's arrival. she then began the meeting with two comments. for she said the philadelphia regional office endeavors to do all things with integrity and get proper benefits to veterans and second she made a curious statement than taking an ms. ms. villa path's possession of the notepad with the two names that were circled. she said it's difficult to have employees or ex-employees who say we are not doing a good job. when we heard from ms. halliday at the office of expected -- inspector general i believe this commitment to integrity and service to veterans is seriously challenged. on the basis of verified data manipulations leadership's failure to follow reporting protocols and investigation into a myriad of inappropriate practices. while in the conference room that vso veteran service management told told her the appeals team is on their way up with files and computers to facilitate staff access. in exchange the transpired three separate times ms. subtwelve a

notice of the visit, she stated she had not spoken with ocla but instead had only spoken with diana rubens moments earlier regarding the congressional staff's arrival. she then began the meeting with two comments. first said that the philadelphia regional office endeavors to do all things with integrity and give proper benefits to veterans. second she made a curious statement when taken in the context of ms. philipov's possession of the notepad with the names of two of our whistleblowers at the very top that was circled. she said it's difficult to have employees or ex-employees who say that we're not doing a good job. and when we hear from ms. holiday in a moment, i believe that this professed commitment to integrity and service to veterans will be seriously challenged on the basis of verified data manipulation, the leadership's failure to follow reporting protocols and oig's ongoing investigation into a myriad of inappropriate practices. now while in the conference room on the fourth floor, the vso or veterans service manage told ms. philipov the team was on their way up with files and co

hickey undersecretary for benefits and she is accompanied by miss diana rubens, director of the philadelphia regional office, who is the former deputy undersecretary for field operations as well as mr. thomas murphy, director of compensation service and finally, we will hear from mr. daniel bertone, director education work force and income security with the u.s. government accountability office. so i now acknowledge our first panel who is already seated, yield to our colleague, mr. fitzpatrick for a brief introduction of our first witness. >> i would like to thank the chairman, the ranking member for the opportunity to participate in the hearing and to introduce miss kristen rule. miss rule is a law school graduate, practicing attorney, commonwealth of pennsylvania, and a former law clerk of the pennsylvania supreme court. miss rule works as a quality review specialist at the philadelphia regional office which serves tens of thousands of veterans in my community and hundreds of thousands in the greater region and throughout the country. she is a strong supporter of veterans and has been repo