diane foley created the james w. foley legacy foundation. the u.s. handles hostages overseas. diane foley joins me now from wolfeboro, new hampshire. thanks so much for being here with us. just to start off, i mean, what did richardson mean to the families of americans imprisoned abroad? >> we have truly lost a hero, a man who gave his years to help hopeless feeling american families whose loved ones were wrongfully detained or held hostage abroad. when he started the richardson center this was all pro bono work on behalf of families. so it is a huge loss for our community. >> what made him special? how was he able to accomplish so much on this front? >> he had courage. he was a man of incredible moral courage. there wasn't anyone he was afraid to approach and talk to on behalf of u.s. nationals who are being held by that person. so he was willing to engage with folks whether it was north korea, afghanistan, colombia, he was willing to negotiate with anyone. he had a very good way of connecting so it was quite unusual. he wasn't afraid to in