we begin here with diane haggerty, working at a kiosk in the baggage claim, where he then opened fire. >> i was behind the kiosk. i had a perfect picture of him coming and walking up and down, shooting the people. i mean, i just can't believe that that was possible. >> so, diane, you were at a kiosk in what part of the airport? when you first saw him. were you in the baggage claim area? where were you? >> yes, that's where he shot. in the baggage claim. he shot everybody. we heard the noise. we thought it was -- we thought it was firecrackers, wise kids were doing. and then, we looked down, because i knew where he came in, and we looked again, and we saw him with the gun going up and down. >> yeah. >> everybody said, get out, get out. he did nothing but swing the gun and shoot. >> people started yelling and screaming and running towards any door, exit to get out of there. he basically had a .9 millimeter gun, went through probably a couple dozen rounds. once he came into the terminal, he came through door two, he went towards the right, towards carousel two and three, and just started