once of sweat equity into a job, only to not get paid for her how diane wilson was [content sigh] ah, excuse me? mr. jones? hi. already? you booked an appointment. i just started cookin. we at time warner cable need to apologize to you. i haven't even started to bronze yet. we no longer give you an excuse to work all day perfecting your tan. starting to even it out. we're making a bunch of changes at time warner cable. including one-hour arrival windows. we'll also tell you how long our visit will take >> in our troubleshooter report, a business put in lots of work, but never got paid when they . they made a call to diane wilson. >> she has owned the shop, and has made alterations for the cleaners. she has had no problems until the last year. >> i always get paid when i call them. i remind them a couple of times. >> she kept doing the work. >> pick up three times a week i always go the extra mile to do the best job. >> it is hard to keep going after several months of no pay. she was out over $1700. >> i did not receive anything from them. no phone call to let me know what was going on

barbara: we want to begin with diane wilson who is on i-95 who diane: we are still behind that accident. a standstill. traffic is starting to move a little bit, but not that quickly. you are still stuck up there because 95 has been a mess all morning. right now, the accident we are talking about is on mile marker 81 in benson nearly 40 interchange and 95. we are at mile marker 84 and as you can see, -- [indiscernible] diane: i want to show you the trees. diane: there is out here alone the trees. 95 is filled with accident, i'm in the southbound lane. we see them on northbound also. try it they off of 95. we did get out and asked people why they were traveling. most of them have to go somewhere. whatever you do, if you have to go out, philip your gas tank in case you do get stuck in traffic. reporting along 95, i am diane wilson. john: road conditions are treacherous in the triangle as well. this is a live look at i-40. crews are battling mother nature where are you right now caitlin? >> we are outside. we came upon an accident involving an ambulance and a solid truck. -- salt truck. we

but still the money back. >> one of our friends said, you can contact diane wilson and abc can help you get your money backs. diane: i got in touch with spears and heather got her money back. -- i am thankful for the help. as soon as you called, it changed everything in the money morning. back, but i heard from others who hired them to do the work and he is facing charges related to taking money but not completing the job. always do your research before you hire anyone. just because a come in at the they are the best. so now the pigs are safe from the dogs. joel: thank you. if you have a consumer complaint or need the troubleshooter to get involved, send an e-mail or you can reach diane on twitter and facebook. steve: a passionate plea tonight from a heartbroken mother. >> please help us to find this person. they need to be punished for their actions. steve: a driver that killed two teenagers and injured another. and the emotional wounds the family is trying to heal tonight. anna: four step of the railroad -- how eminent domain is shaking up the lives of these families. tonight, their c

diane wilson is here with what went wrong. reporter: when you have a debt it is important you keep proof of the hail. the bank was still saying he never paid it off. >> the check was no good. >> a bad check is what started them more than nine years ago. since then the check was no good. he now owned his bank that money back. >> i asked the cashier to write down and made the payment and who she spoke to. she stamped it. >> he cap the proof all these years and never thought much about it until the irs took a >> he went to bank of america and show them the proof he already paid off the debt years ago. >> >> once he got me involved frederick heard from bank of america and got his money. >> you made that one phone call and everything was handled. reporter: bank of america work directly with him to resolve the issue. what helped frederick in this case, he kept his records. it is key to save your documentation to prove your case when this happens. some just want to throw it away. keep proof. anna: you always remind us of that. that i

andrea: she called cover shooter diane wilson. diane: she knew who was calling. diane: why the sandford social security administration? >> i was wondering why they had my number. so i googled them. diane: her number popped up as the sandford social security office. >> trying to check on my social security status. >> it was frustrating for me because i know these people need help and they are not getting the right number. diane: she went to the sanford office. >> they told me there was nothing they could do. diane: they the only have a one 800 number. >> now they could help. diane: i got in touch with google. and results. her number is no longer listed relief for angela. it is not known how her cell phone number ever got under that office in the first place. the good news is that it has been changed and she doesn't miss the ringing. andrea: she makes a good point. they need help. hopefully, they will get redirected. joel: thank you. if you have a consumer complaint or you need the troubleshooter to get involved, e-mail the troubleshooter or send a message on twitt

diane wilson explains. diane: 12-year-old jada and 9-year-old morgan both have very special needs. >> their resistant. you know, they have their own little way. diane: and a very special mom. ursula thompson. >> hi. diane: but as the girls grow it nomto get them up and around. >> a struggle. diane: it is bad, morgan had her leg broken. >> she is only 50 pounds. getting them in and out of a car seat. and then lifting the chairs that are 30 pounds into the back of the van. you know, with the chairs being bigger we will not have room to fit the chairs anymore. diane: the van is 10-year-old, it is too old to qualify for retro assistance, she will need a new one, $6,000. >> they need to be safe. diane: some of her neighbors are pitching in. >> helping out the community is one of the most important things we can do. diane: this car club is planning a poker run. >> the way it works, one card three stops on our way. diane: they will have prizes along the way. anyone is welcome to come. and the proceeds go toward has

steve: diane wilson going to work for a carry taylor. reporter: he was happening this instant. >> we are now confirmed from police a pedestrian was killed after being hit on the ramp from i 40 eastbound. garner pd expects that ramp to be closed for several more hours tonight for the you can look --

joel: just ahead, troubleshooter diane wilson was a story you need to see. first here istisha with a look at what is coming up at 6:00. tisha: what we are discovering as the countdown to powerball is happening right now. probably city council heading to charlotte on the train and under why the mayor says the $31,000 tree is necessary. criticized f>> the dosage cup included in the box had incorrect markings, leading to fears that children may be given to much medication. the over-the-counter cough na batches sold in nine different stores. here's a list of those stores. >> he says if you have these products, just use a kitchen spoon to measure the medicine for your child. he also recommends two teaspoons of honey before bed for a cough for children two years and older. joel: general electric says it's moving its headquarters from connecticut to boston. the ceo said the decision came after reports that connecticut intended to raise their tax rates. he also said it is a better environment for ge. they also plan to sell its fairfield, connecticut offices as well

diane wilson is in breaking news one. tell us what you see. >> here on 40 we are going westbound. my photographer just got back. i'm going to ask him about it. both lanes completely shut down. people were here in the westbound lanes. you can see the groove marks. the other direction, the said they thought it was downed power lines. it may be a transformer. not quite exactly sure but a the trees. he ran all the way up there. they can't let cars go by until duke energy gets out here. both lanes close completely. you can see it is in front of us. this is not going to be opened up until officials get out here. the powerlines you can see. people, we are one of the few we are mile marker 324. talking to some people, the trees come you can hear several branches have snapped as we are sitting here. nothing is going on right now. it was coming down. this is what is going to happen through the evening. johnston county, 95 over the westbound. we were heading towards 42. stay away from this area. don't even come near this area anytime soon. steve: that is such an ominous sound. we recall that

rescued just before steve: when the contractor to the money and did not return, the family turned to diane wilson for help.

diane wilson on the scene with the latest. diane: this is not a place you want to be stuck right now, here in johnson county along 40. we are at mile marker 324 just waxed -- west of exit 325. as you said, both lanes, both directions shut down completely. everyone is saying the power lines are in the road. what it is is, instead we are being told it is a transformer fire off to the side of 40. now, duke energy is out here. we have not seen any crews get out of that truck. we cannot say anything is getting repaired at this point. as of right now we are at a standstill. this night is not ending anytime soon for anyone stuck in this traffic. unfortunately. i feel like i'm stuck here because right here on 40, both sides shutdown. reporting live in johnson county, that is the latest. steve: i know you were packing some peanut butter today. hopefully you can take another few spoonfuls of peanut butter and make it through that delay. tisha: we are glad you are with us. steve: the big issue right now the power outages. you will want to

diane wilson on the scene with her crew, and she says while they are sitting there they are hearing tree branches snapping because of the buildup of that freezing rain and ice. >> ice covering those trees, bringing down those branches, which will in turn bring down the power cords, and that is where we end up losing our electricity. it is dangerous on the roads. officials have told us to stay home if we don't have to be out. >> the governor has been assembling some of his key state officials responsible for public >> as we mention, the tree branches are being weighed down by the snow and freezing rain. ed? reporter: they are inside working to gather information right below this brick wall in the basement. all kinds of folks in their working a long shift to try to gather all the information. when the governor held his press conference earlier, that was one of his big concerns. one was keeping people off the road. he felt a lot of people had stayed home and he was grateful for that, but the one thing they could not control and we cannot control is ice in the trees. this is a kind of thing

diane wilson is here with what you need to watch out for. dianne: it is easy to find much of rentals online. beware. there are several skimmers looking to cash in. >> we decided we would rent it out when we were not using it. i put it online. diane: she is talking about this motorhome lot she and her husband own in florida. >> i got an e-mail from a man who wanted to use it for three weeks in november. it was perfect. and worked out all the details but the check never arrived. >> i said the check never arrived. he sent me a tracking number. it turned out it had been pu lled. diane: they were suspicious of the foreign address and pulled it for fear it was fraudulent. it was. >> i was terrified. i don't break rules. i am very trusting. diane:: a con man sends a fraudulent check for more than the agreed amount and asks the victim to send the difference back. by the time the bank catches up to the back-check, it is too late. the victim has deposited the check and sent the difference to the conmen. >> a lot of consumers have the misconception the

amber: they have been counting on you to raise money for a new diane wilson will have the emotional update. eating healthy does not have to cause you -- cost you extra money. we will show you how to shop. barbara: a popular ad is getting amber: plus, we will showamber: apple itunes radio service will no longer be free after january 28. they broke the news and a e-mail last week. -- in thing e-mail last week. the service features guest host, and select tunes by apple djs. the popular messaging service direction. subscription fees. if you have already paid the a refund. barbara: google is turning to a the house. his name is ian. military's robotic olympics. amber: movie fans decided to see something other than star wars. million. million. barbara: yoga and beer partnerships are becoming be thing. the teaching is traditional, but the classes are tracking -- attracting a new crowd. at the end, beer is served. amber: chipotle is trying to get you back in your good graces. barbara: plus, we will show you how the triangle and beyond is amber: what it is like >> of the only station with three news

diane wilson tweeting out this photo. i-40 was a parking lot for about four and a half hours. the road finally reopened at 9:15 p.m. this evening. one of the big problems is the traffic conditions out there. a lot of slick and dangerous roads. here is a live look at the durham freeway. we continue getting reports of car recs that keep happening. tisha: angelica alvarez is live on i-40 heading westbound near 440. what do things look like where you are? angelica: it is hard to tell when the lane and then when it begins. the roads are still slushy and full of snow and ice. we just has to plow truck. that was hauling a semi-that was stranded on the side of the road. conditions are still pretty tricky. we are barely going 30 miles an hour on i-40. there were a few trucks hitting the major roadways dumping 1400 tons of salt and they plan to stay out here through the night and into tomorrow morning. the sheriff told me all day they have not seen many issues. that is the good news. deputies have been busy. they have been helping people get to safety. this is a shelter that opened at 6

barbara: that was diane wilson. we thank all of you who have been general republics -- general rugs. john: if you want to help go to abc11.com and click on the together link. let's do it. 4:58 right now and blue cross blue shield customers having and trouble in give it to me i'm worth it baby i'm worth it uh huh i'm worth it gimme gimme i'm worth it give it to me i'm worth it

diane wilson tweeting out this photo. i-40 was a parking lot for about four and a half hours. the road finally reopened at 9:15 p.m. this evening. one of the big problems is the traffic conditions out there. a lot of slick and dangerous roads. here is a live look at the durham freeway. we continue getting reports of car recs that keep happening. tisha: angelica alvarez is live what do things look like where you are? angelica: it is hard to tell when the lane and then when it begins. the roads are still slushy and full of snow and ice. we just has to plow truck. we passed a tow truck with -- that was hauling a semi-that was stranded on the side of the road. conditions are still pretty tricky. we are barely going 30 milis an hour on i-40. there were a few trucks hitting the major roadways dumping 1400 tons of salt and they plan to stay out here through the night and into tomorrow morning. the sheriff told me all day they have not seen many issues. that is the good news. deputies have been busy. get to safety. this is a shelter that opened at 6 p.m. with the red cross hitched a r

our own diane wilson was caught middle. this accident has been cleared. steve: this is a fedex truck that jackknifed in the northern part of durham when a driver tried to get out of the mess, his tires got traction. i-85 shutdown as they tried to clear. on fayetteville and cecil street. another example of how in bad breaking news, capturing the trouble on the roads. we will talk with jeff gordon who is collecting crash numbers. steve: and here is the staging number for thousands of power crews that have assembled, waiting to respond as we get power outages. crews have been called in from neighboring states and they're ready to respond. 62,000 power outages reported across north carolina. here is a look. 7900. no power outages in durham county. in cumberland county it is 2600. thankfully the power crews are ready to go and try to get your powerback on if you lose it because of this freezing rain. steve: chris hohmann is here with the latest. chris: those power outage numbers tell a story. durham county is zero so far. in riley we have been transitioning to

caitlin: that, of course, was diane wilson with that report. now, three suspects pled guilty. so the best advice, do your research. betrue, you need to stay away, unfortunately. still to come in the next half hour. we have our first alert storm roxboro. caitlin: good morning. it is finally looking a bit like winner here in north carolina. at least in some parts. look at this is from our live alert storm chaser right now. tommy harris behind the wheel. and snow coming down in roxboro. and he sent in pictures earlier. so we went to show you pictures he 10 in, snow on vehicles there. so sticking the cars and grass and rooftops. not necessarily the roads there. that is a good thing. and elsewhere across the triangle, i-85 near the durham and orange county line. it looks like there are flakes in front of the d.o.t. camera. so it depends where you live. and steve i have been getting messages on facebook and twitter, even stanford reported snowflakes. steve: we talked about this yesterday getting snow even at 4 degrees. we needed to merchandise this cold air. and so when that snowfla

are the websites selling them legit in diane wilson has an important warning tonight and chris hohmann is with us outside of our studios, tracking trouble brewing in the atlantic. chris: trouble for the fish. there is a subtropical storm. it's unusual to have a storm in january. back at home, the cold air today, warming trend tomorrow and rain on the way. we'll tell you all about that, too, coming up. steve: tisha and i will have all the news straight ahead at 5:00. joel: see you very soon, thank you. this is one of my favorite stories, kids at a minnesota elementary school are sending encouragement to vikings' that missed the field goal that would have won them their game against the seahawks. listen to the message from the children at north point elementary. >> keep on trying, we love you so much. >> don't give up. you're still number one. >> you are the best. and maybe you need to practice. love, cody. joel: love, cody. the kids are learning about empathy in their class and teachers wanted to provide a real-life example. good for them. maybe you need to practice, love, cody. anna: i

speaking of getting the job done , diane wilson is in the newsroom. she is on the way to an accident in the durham area. diane: hello. right now, where on high: 40. we are coming up on the edwards exit. i have to tell you, wouldn't we first got out on these roads come without they were wet, of course you know, what's that means, once precipitation his the roads, it will freeze. we have seen a couple accidents over off to the airport. the airport area at aviation parkway was all iced over. once you get off the main roads, then you are aware of the ice freezing on the roads. we have seen a lot of dot crews. we have to give them major props. they have been out here helping. we have seen several trucks along 40 trying to tackle these roads. that was pretty good going in. again, it is deceiving, because it is wet and cold. right now, we are heading towards johnson county. we have actually heard there is county. that is along 40 at the meadow exit. there is that accident. we are heading in that you have to use caution on these roadways as they are so slick.