. >> reporter: dianne lupart said she's so relieved to be playing with her granddaughter, mia tonight. after the ordeal they went through this week. it was captured on police surveillance video. watch as mia walks, even runs alone after getting off that wrong bus stop. >> nowhere to be found and i kept calling the district. nobody answered the phone. >> reporter: she was supposed to get off here at fifth and main street and trainer. the park wants to know why the driver let her off here instead a half mile away on ridge and veteran's drive. to help her across the street. a total of 35 minutes elapsed before mother and granddaughter reunited. >> i did not have any clue if i'd see her again. >> reporter: we didn't have to go far to find other parents who have experienced something similar. they only heard back that the matter was being handled. >> if nothing's being done, it's going to continue to happen. >> reporter: the superintendent tsds said in a statement we want all of our students and parents to feel confident and comfortable with our transportation system and will continue to i