my name is dianne rivera, and i have a cold. so, i hope you'll bear with me. a member of the neighborhood emergency response team, and i am so pleased, as we all are, that nora has been chosen as the exemplary leader -- for receiving the exemplary leadership award for 2012. nora is a leader in her neighborhood and we all recognize her as a leader throughout the city. as a past coordinator nora has led her team in all aspects of nert training. nora does many other things for the nert program. she has organized youth groups, namely the red cross youth group, so they can act as victims during our triage drills. nora also participates in mini drills, outreach tabling programs, and she does continuing training. when nora is not doing this, she's working in the nert office organizing volunteers. nora is our resident ar extraordinaer. and what do i mean by that? nora has the ability through use of makeup to create life-threatening wounds on the limbs of victims. [laughter] >> so that our graduating nert class 6 triage people can see what it might really look like dur